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Swing by your local Popeyes at 735 Myatt Dr and treat yourself to our awesome New Orleans-style menu. We’ve got wings in 6 delicious flavors, crispy fried chicken, perfectly seasoned chicken tenders, and our famous chicken sandwich that you’re going to love. And don’t forget about the newest addition to our lineup: Boneless Wings! Whether you need a quick lunch, a filling dinner, or a family meal, we’ve got you covered. Use our convenient drive-thru, order ahead online or on the Popeyes app for easy pickup, or get your meal delivered right to your door. We even offer catering at select locations!
Louisiana-inspired fast-food chain known for its crispy fried chicken, chicken sandwiches & fries.
Address and Contact Information
Address: 735 Myatt Dr, Madison, TN 37115
Phone: (615) 868-2100
Website: https://www.popeyes.com/store-locator/store/restaurant_83464
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Order: Order online
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Reviews
A RJ
The girl who was at the counter who handed us the chicken (NOT the manager) was really rude and unprofessional, she didn’t want to hear that there was anything wrong with the chicken. My boyfriend and I both heard her say “my chicken is perfect”. This was after she had loudly talked about me not knowing what I want, and that I wasn’t explaining my issue clearly. Among her diatribe she said and I quote:
“if you don’t want ghost pepper just say that”
Ma’am…are you good??
The whole store heard her talking, I wasn’t tripping. She was being a bully thinking I wouldn’t say something.
Genuinely, I felt disrespected and that wasn’t cool.
Im going to give a play by play, since she tried to play in my face. Im going to be charitable here and say that she was probably confused:
1) I ordered ghost pepper tenders. I received plain tenders, went back up and told them it wasn’t what I ordered. The breading was also “bready” ( as in it wasn’t fully cooked, there was uncooked flour in it), and didn’t taste like it had any seasoning. I chalked that up to maybe they changed their recipe, trying to be charitable right? But, my boyfriend’s chicken wasn’t breaded that way.
2) She sprinkled on the ghost pepper rub kinda heavy and gave it back. I couldn’t get over how off it tasted so I tried my boyfriend’s chicken. His tasted normal. That’s when I knew something was off so I went back up to tell them I don’t think it was breaded correctly. I paid $20 for our meal I just want some regular popeyes.
3) She got defensive after we went to sit back down, complaining about how I described my issue with the chicken. Like I said, the whole store could hear it. It was rude as hell—-I’m telling you that the food I paid for wasn’t cooked right, how you gonna be mad at me?
4) I got offended because she was complaining LOUDLY as if I was making up issues. I called it out to her, her manager stepped in to say that she was just describing the issue. I know her manager was trying to defend her…but my boyfriend and I both heard her. Two other customers did. Shortly after we heard her say “my chicken is perfect.” It’s very clear this girl can’t take any feedback even when it’s about the FOOD I PAID FOR and not her.
Look at the pic. I really do not think that the breading is meant to look like that.
… more“if you don’t want ghost pepper just say that”
Ma’am…are you good??
The whole store heard her talking, I wasn’t tripping. She was being a bully thinking I wouldn’t say something.
Genuinely, I felt disrespected and that wasn’t cool.
Im going to give a play by play, since she tried to play in my face. Im going to be charitable here and say that she was probably confused:
1) I ordered ghost pepper tenders. I received plain tenders, went back up and told them it wasn’t what I ordered. The breading was also “bready” ( as in it wasn’t fully cooked, there was uncooked flour in it), and didn’t taste like it had any seasoning. I chalked that up to maybe they changed their recipe, trying to be charitable right? But, my boyfriend’s chicken wasn’t breaded that way.
2) She sprinkled on the ghost pepper rub kinda heavy and gave it back. I couldn’t get over how off it tasted so I tried my boyfriend’s chicken. His tasted normal. That’s when I knew something was off so I went back up to tell them I don’t think it was breaded correctly. I paid $20 for our meal I just want some regular popeyes.
3) She got defensive after we went to sit back down, complaining about how I described my issue with the chicken. Like I said, the whole store could hear it. It was rude as hell—-I’m telling you that the food I paid for wasn’t cooked right, how you gonna be mad at me?
4) I got offended because she was complaining LOUDLY as if I was making up issues. I called it out to her, her manager stepped in to say that she was just describing the issue. I know her manager was trying to defend her…but my boyfriend and I both heard her. Two other customers did. Shortly after we heard her say “my chicken is perfect.” It’s very clear this girl can’t take any feedback even when it’s about the FOOD I PAID FOR and not her.
Look at the pic. I really do not think that the breading is meant to look like that.
Allison Newell
They failed to get my order right, and it’s not the first time this has happened. After getting home, I found my order for 5pc Spicy tenders was in fact 4 nugget like pieces? Didn’t even get the count right… and on top of that the tenders aren’t even tenders. They also, somehow, forgot the biscuit. The one thing that like automatically comes with all meals. Wouldn’t recommend this location to anyone.
Edit* Corrected the spelling of biscuit. Unsure the reason Popeyes response included the same misspelling. I’ll leave that interpretation to anyone reading this. :/
… moreEdit* Corrected the spelling of biscuit. Unsure the reason Popeyes response included the same misspelling. I’ll leave that interpretation to anyone reading this. :/
Dayami Ferretiz
I went through the drive thru and the lady at the drive thru was a little rude at the speaker and she couldn’t hear me which is fine but she could have have just asked me to speak up which is how it led to me having spicy chicken in a box
that I requested just classic chicken for. It may have been on my part but I’m pretty sure I order Cole Slaw and ended up with Cajun fries instead. I’m a little disappointed and they should have read back the order. You can see the spice in the chicken on the top.
… morethat I requested just classic chicken for. It may have been on my part but I’m pretty sure I order Cole Slaw and ended up with Cajun fries instead. I’m a little disappointed and they should have read back the order. You can see the spice in the chicken on the top.
Lele Swinson
Customer service was poor and communication is non existent. I was cut off at the speaker when trying to add something on and it took me two attempts at the window for the lady to even give me the time of day to ask a question about the menu. They don’t even try to hear what you’re saying. Just take your money and get you out the way.
I’m sure their drive thru time is great bc the parking lot is filled with every car that comes through drive thru
After pulling me into a spot 3 people came to my car with the wrong order each time I told them the name on my order and what it was but when I went inside to finally get my order the lady said they told her I had not arrived yet. (This is after going thru the drive thru to check in, receiving my drink and being pulled into a spot)
I waited over 45 minutes and the food I received had just been sitting on the counter getting cold for who knows how long.
Then to top it all off there was no napkins or utensils in my bag. And the sauce I received was not the sauce I requested. I’m very disappointed. Needless to say I won’t be back to this Popeyes anytime soon.
… moreI’m sure their drive thru time is great bc the parking lot is filled with every car that comes through drive thru
After pulling me into a spot 3 people came to my car with the wrong order each time I told them the name on my order and what it was but when I went inside to finally get my order the lady said they told her I had not arrived yet. (This is after going thru the drive thru to check in, receiving my drink and being pulled into a spot)
I waited over 45 minutes and the food I received had just been sitting on the counter getting cold for who knows how long.
Then to top it all off there was no napkins or utensils in my bag. And the sauce I received was not the sauce I requested. I’m very disappointed. Needless to say I won’t be back to this Popeyes anytime soon.
Rob Sanchez
Food is not bad but I will say is average but. There’s one of the ladies that attends the front counter and she’s terrible, her manners and attitude are extremely poor and she makes sure that you have a horrible experience. She would not accommodate any of the customer request or provide utensils, napkins or condiments with your to go order.
… moreCharles Wilkerson
This Popeyes needs a lesson in customer service. I walked inside this location after 6pm. There was no hello or welcome to Popeyes. Instead the young female shift manager and another female was discussing about some guy at school. After 5 minutes, the older female turned around and said are you picking up an order. I said no that I was placing an order. So so rudely told me that I would have to go through Drive thru. Inside was for mobile order pickup only. They weren’t busy. The cook that was in the kitchen was sitting down taking a break on the clock in the kitchen. I left and took my business elsewhere. I want be going back to this location. I didn’t spend any money. The shift manager was more concerned about a conversation that she was having about some young man from school. Poor customer service.
… moreMegan Kozlowski
I’ve only ever been to Popeyes one other time in my life. And today I ordered from them from the second time ever. Got the Five Nights at Freddie’s meal. Tenders were good and Cupcake cup was ok. But the cheesy bites were horrible. I got no marinara sauce. And they came very tiny shriveled, hard and like a total of 10 bites. Not what I was expecting for a meal that is like $15.
… moreMarcus Bailey
Everything was great!!! Food was fresh and hot.. customer service was excellent and the wait time for the Chicken was not long at all
… moreAevan Webb
Staff can’t count or read lol. Won’t put correct receipt on order or give you the correct amount of chicken. You literally have 1 job.
… moreRhonda Michael
Chicken was good and a good deal. 3 pieces of chicken, breast,leg,thigh and 2 sides $10.
… more