
Swing by your local Popeyes at 75 Harrow Lane and treat yourself to our awesome New Orleans-style menu. We’ve got wings in 6 delicious flavors, crispy fried chicken, perfectly seasoned chicken tenders, and our famous chicken sandwich that you’re going to love. And don’t forget about the newest addition to our lineup: Boneless Wings! Whether you need a quick lunch, a filling dinner, or a family meal, we’ve got you covered. Use our convenient drive-thru, order ahead online or on the Popeyes app for easy pickup, or get your meal delivered right to your door. We even offer catering at select locations!
Louisiana-inspired fast-food chain known for its crispy fried chicken, chicken sandwiches & fries.
Address and Contact Information
Address: 75 Harrow Ln, Prince Frederick, MD 20678
Phone: (443) 295-3476
Website: https://www.popeyes.com/store-locator/store/restaurant_878792
Order and Reservations
Order: Order online
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Reviews
When pulling up into the drive-through, there was one car At the window and one car ordering in front of me, after pulling up to the speaker and telling them my complete order. They did not tell me my total they proceeded to tell me that they’re register just went down and we would have to come inside to place the order, While I was simultaneously watching them hand the bag out to the customer that was in line in front of me.
I had three children in the car and my wife is pregnant. I asked them why they could not take the wireless headset and walk to the register that they wanted me to come in and place the order at. Instead of simply walking to the other register, they Lost a customer.
We pull up to the speaker and an employee is standing right there. The moment he sees our truck, he literally RUNS AWAY TO HIDE. No greeting. No explanation. Just hides!!
We circle the building and even honk just to get someone to acknowledge us. Finally the manager storms to the window with a full attitude, immediately snapping:
“We’re closed! I’m the manager and I can close whenever I want.”
But then she exposes herself by saying:
“If it’s the online order for Rosa, we only have cheesecake.”
So let’s be clear:
• She KNEW my name.
• She KNEW my order.
• She SAW it on her screen.
• Her employee ran and HID to avoid helping.
• Multiple employees were inside, lights on, equipment running.
• And somehow, the store is “closed.”
If the store was “closed,” why are online orders still being pulled up? Why is staff hiding instead of communicating? Why is a manager scrolling through my order but refusing service?
What were they doing — milking the clock? Closing early and hoping no one would show up? Avoiding customers with paid orders waiting?
Rather than apologize or offer a solution, she argued with my husband and acted like we were the inconvenience. When I said we were ignored at the speaker, she doubled down on the attitude.
And then, the cherry on top:
She tells me, “You can cancel it online.”
Except that’s not true. The app won’t let you cancel, you can only request a refund through Popeyes app.
So not only were we ignored, lied to, and dismissed… we were also expected to deal with the refund process ourselves after THEIR staff hid and refused to fulfill the order.
This is a serious management problem. Corporate needs to look into:
Employees hiding from customers at the speaker
A “MANAGER” who believes she can close “whenever she wants”
Staff ignoring paid online orders
A complete lack of professionalism
Customers being told misinformation about cancellations
This was easily one of the most unprofessional and disrespectful experiences I’ve ever had at ANY restaurant especially from a so called “manager.”
Corporate needs to seriously investigate this manager’s conduct. Her behavior shows a complete disregard for company policy, customer service, and basic honesty.