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Swing by your local Popeyes at 1000 East Ridge Road and treat yourself to our awesome New Orleans-style menu. We’ve got wings in 6 delicious flavors, crispy fried chicken, perfectly seasoned chicken tenders, and our famous chicken sandwich that you’re going to love. And don’t forget about the newest addition to our lineup: Boneless Wings! Whether you need a quick lunch, a filling dinner, or a family meal, we’ve got you covered. Use our convenient drive-thru, order ahead online or on the Popeyes app for easy pickup, or get your meal delivered right to your door. We even offer catering at select locations!
Louisiana-inspired fast-food chain known for its crispy fried chicken, chicken sandwiches & fries.
Address and Contact Information
Address: 1000 East Ridge Road, Rochester, NY 14621
Phone: (585) 484-1657
Website: https://www.popeyes.com/store-locator/store/restaurant_85376
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Order and Reservations
Order: Order online
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Reviews
L
We refused to order in person because of the shooting that happened recently and they took 40+ minutes to deliver despite being 5 minutes away. I ordered three different sauces, got NONE. One of those was a paid extra. So we PAID for something we never got. Did not pack a straw for our drink and everything was soggy by the time we got it. I ordered ghost pepper wings and they had no seasons either. I got no seasoning, no sauces, no crisp, no straw, no care in packaging. Usually fast food staples bags shut but everything was just as is. We ordered for five people and it was so disappointing.
… moreAmiri Samuel
I placed the order on my mobile app. The app explained to me and my girlfriend that the order would be done at 8:45. We placed our order at 8:15. We arrived exactly at 8:45. I approached the counter. I showed my phone with all the details as I usually do, they told me they didn’t have my order. I waited once I received my order they refused to give me a drink which I had already paid for I re-showed my phone. They finally gave me the cups by case in point is this horrible communication, horrible service and the food was just disgusting. We got the surf and turf just to come home to receive a bunch of shrimp towels. I was on frustrated after working a full day just to get some old food.
… moreMd Shapon
My family and I were thoroughly impressed with our experience at Popeyes. From the moment we walked in, the team provided exceptional hospitality, ensuring that every detail of our visit was handled with care. The food was outstanding—fresh, perfectly seasoned, and served at the ideal temperature. Each item we ordered exceeded our expectations. The staff demonstrated remarkable professionalism, efficiency, and a genuine commitment to customer satisfaction. The cleanliness of the restaurant and the smooth service made our visit even more enjoyable. We are completely satisfied and will undoubtedly return. Highly recommended for anyone seeking quality food and excellent service.
… moreSakibul Isalm
I had an absolutely outstanding experience at Popeyes today. From the moment I walked in, the staff welcomed me with genuine warmth and professionalism. The service was fast, friendly, and exceptionally well-organized, making my visit smooth and enjoyable from start to finish.
The food was fresh, perfectly cooked, and full of that signature Popeyes flavor my family and I love. Every item we ordered was hot, crispy, and delicious — truly exceeding our expectations. It’s rare to see such consistent quality, but this team delivered excellence in every detail.
… moreThe food was fresh, perfectly cooked, and full of that signature Popeyes flavor my family and I love. Every item we ordered was hot, crispy, and delicious — truly exceeding our expectations. It’s rare to see such consistent quality, but this team delivered excellence in every detail.
D W
The Popeyes on East ridge is by far the worst one I’ve been to the food taste like it has been sitting for days nothing is fresh. The wait time is extremely long for them not to be so busy. I will never go back to this establishment the food was horrible and cold.
… moreJohn Bower
Best chicken I had a long time wasn’t greasy? It was really good and it was a great amount of everything I would do this again period and thank you for all you did keep up the good work.
… moreC McNab
Veronica was amazing!! She went above and beyond!! Even though it was hectic here and there she still took the time to check in with me. The other young lady (cashier) gave the feeling of not wanting to be there that day. I know that we may all be going through something.. someone should have given the young lady the day off. Thank you again Veronica. Your service was greatly appreciated. Give Veronica a raise!!
… moreMykola Mazur
Extremely poor service at this location (1000 East Ridge Rd). I have been waiting for my order for over 40 minutes and not ready yet. My order was clearly visible on the screen, but it was skipped and cleared without being fulfilled. Meanwhile, newer orders were being served while mine was ignored. This is completely unacceptable and very disorganized. Avoid this location if you don’t want to waste your time.
… moreKayla Lee
This establishment is a tragedy.
It’s clearly family owned so no employee is ever held accountable.
I had a 6 item 70$ order I waited over an hour for only to find when I got home that 3 items were missing. Several people ordering inhouse (not 30 min prior online like I did) got their orders first.
When I had to drive BACK to the establishment- I was told I couldn’t get a “partial refund”, I could only get the items missing + “some extra”. I wanted compensation for my time (1h+ on FASTFOOD).
Whoever was helping me at the front then apologized on behalf of “whoever packed my order” stating he “didn’t know who it was”. When I said I did in fact know who it was; a woman with glasses and black hair, he proceeded to lie to me saying she was “new”.
The same woman has taken my order several times before.
… moreIt’s clearly family owned so no employee is ever held accountable.
I had a 6 item 70$ order I waited over an hour for only to find when I got home that 3 items were missing. Several people ordering inhouse (not 30 min prior online like I did) got their orders first.
When I had to drive BACK to the establishment- I was told I couldn’t get a “partial refund”, I could only get the items missing + “some extra”. I wanted compensation for my time (1h+ on FASTFOOD).
Whoever was helping me at the front then apologized on behalf of “whoever packed my order” stating he “didn’t know who it was”. When I said I did in fact know who it was; a woman with glasses and black hair, he proceeded to lie to me saying she was “new”.
The same woman has taken my order several times before.
Christina Crawford
My daughter wings had a long piece of hair wrap around the chicken. The other chicken along with the fries taste like it was cooked in old oil. If i wasnt already tired i would went right back. I tried to report last night to corporate but they was asking for a receipt i was never given even with me sending in my credit card verification of the purchase.
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