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Swing by your local Popeyes at 1 Crossgates Mall Road and treat yourself to our awesome New Orleans-style menu. We’ve got wings in 6 delicious flavors, crispy fried chicken, perfectly seasoned chicken tenders, and our famous chicken sandwich that you’re going to love. And don’t forget about the newest addition to our lineup: Boneless Wings! Whether you need a quick lunch, a filling dinner, or a family meal, we’ve got you covered. Use our convenient drive-thru, order ahead online or on the Popeyes app for easy pickup, or get your meal delivered right to your door. We even offer catering at select locations!
Louisiana-inspired fast-food chain known for its crispy fried chicken, chicken sandwiches & fries.
Address and Contact Information
Address: 1 Crossgates Mall Rd, Albany, NY 12203
Phone: (518) 608-6476
Website: https://www.popeyes.com/store-locator/store/restaurant_239831
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Order and Reservations
Order: Order online
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Reviews
Janette Chandler
So I’ve been coming here for a while getting a quick lunch and heading back to work but now they have a new manager Rabi very rude guy I mean at first I just called her that maybe he’s just you know that’s just as demeanor but the food the oil you can taste the oil in the food because they don’t change the oil I will not go there no more he’s too rude. I just tried one more time and he’s very disrespectful. I wish they bring the other manager back. That was here. He was great. He was friendly and he made sure his customers were always happy and satisfied I mean, that’s what it should be all about, right
… morePushpa Adapa
I ordered a Popeye’s Spicy Chicken Sandwich in-store. The service was quick—I received my sandwich within 30 seconds, which initially made me feel happy and impressed.
However, the experience completely changed once I started eating. The bun was extremely soft and soggy, and the chicken did not taste fresh or good at all. After just one bite, I couldn’t continue eating it and had to throw the entire sandwich away. It felt like a total waste of money.
Fast service doesn’t matter if the food quality is this poor. Very disappointed with this visit.
… moreHowever, the experience completely changed once I started eating. The bun was extremely soft and soggy, and the chicken did not taste fresh or good at all. After just one bite, I couldn’t continue eating it and had to throw the entire sandwich away. It felt like a total waste of money.
Fast service doesn’t matter if the food quality is this poor. Very disappointed with this visit.
Wensley Alvarez
Cashier very kind , and helps me. Order too quick prepared that’s why quality fails. I ordered bacon sandwich, I see that the bacon is so small they cook 1 bacon slice in 3 parts and says that are 3 bacons. Each bacon 1.5 inches seriously. I asked kindly for this situation and she mad at me that has the 3 bacons …. The cashier just said ok I help you but the woman don’t want to just give a good service , she fails from the start and people with that mindset can’t work there. She show me the pictures of the 3 bacons that need to be placed on the sandwich and are not the same that she prepare. Values of Popeyes are very important, and the Quality has to be outstanding. Popeyes please verify how the bacon is managed there. A 16$ sandwich need to have the quality it deserved. And trust me bacon will get you more customers. I will never come back here. Sorry. I am industrial engineer and be treated like this is very sad. Since industrial engineer focus on kindness and high quality to customers. The cashier was very kind and thanks. She need training in customer service.
… moreRiley Seaburg
It’s food court in the mall. Buyer Beware.
Price per person: …
… morePrice per person: …
Sabrina Gonzalez
went on a thursday afternoon and had genuinely the worst quality food popeyes has ever served me. fries were inedible and biscuit was impossible to bite into. DONT COME HERE UNLESS U WANT STALE FOOD
… moreStephanie S
CHECK YOUR RECEIPTS!! They upcharged me by almost $2 and tried to explain it as “tax,” when the tax was clearly charged separately on the higher price. Bait and switch, and previous reviews show this is habitual! Don’t go here!! They will steal your money.
… moreKctwoykn Hamradio (KC2YKN)
Fish sandwich was dry and small. Manager tried to up sell me a large meal instead of the regular size. No napkins were included. Only bonus was the Bayou Buffalo sauce that I asked for and the manager reluctantly gave me. Don’t buy the fish sandwich!!!!!!
… moreEmad Syed
Chicken is juicy and made fresh, tastes great! Love that all their chicken is Halal, that’s hard to find in a Popeyes. Customer service could be better. I was charged some kind of extra charge since I used a coupon!!! Never saw that charge when I bought at full price Better get there early if it’s not a holiday because they stop cooking chicken for some reason 3 hours before closing ..never understood that part. SHANTO has a bad habit of secretly mixing spicy and regular chicken into your box if they are running low on what you want, without even asking, even though they have enough! So if I get a 10 piece regular box they’ll put 4 spicy, I DONT like spicy!!! Also, sometimes they offer sauces for free and other times this dude SHANTO
wanted 25 cents a pack??? I bought $40+ worth of chicken and they told me to pay for one bbq sauce If they improve customer service, ide give this Popeyes 5 Stars!
… morewanted 25 cents a pack??? I bought $40+ worth of chicken and they told me to pay for one bbq sauce If they improve customer service, ide give this Popeyes 5 Stars!
Cadenza Victoria
this place has good vibes and i love it
i love ikra and rabiul there so sweet
… morei love ikra and rabiul there so sweet
Tell it like it is
As it should be. Its expensive but good
… more