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Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Counter-serve chain for Caribbean grilled chicken & pork platters, sandwiches & more.
Address and Contact Information
Address: 17804 Ben Hill Griffin Pkwy, Fort Myers, FL 33913
Phone: (239) 433-4028
Website: https://www.pollotropical.com/
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Adrienne Smith
The first time I had Pollo tropical was on the island of St. Croix in the US Virgin Islands. It was one of my favorite “fast food” places to go. I like how it’s like real food done quickly rather than fast food.
The service is much quicker than it was on the island and the good thing is that it taste the same. My favorite thing to get is a large tropi-chop ball with white rice and pork and whatever veggies you want with black beans and it’s such a huge serving for such a great price. I always have enough leftover for another meal.
The servers behind the counter where super nice. My food was ready before I was done paying for my food, which was crazy. I was just overall very happy and I definitely will go back.
… moreThe service is much quicker than it was on the island and the good thing is that it taste the same. My favorite thing to get is a large tropi-chop ball with white rice and pork and whatever veggies you want with black beans and it’s such a huge serving for such a great price. I always have enough leftover for another meal.
The servers behind the counter where super nice. My food was ready before I was done paying for my food, which was crazy. I was just overall very happy and I definitely will go back.
Chasity Garcia
Erica the General Manager, Rosy, and Yaretzi provided truly exceptional service. They were incredibly friendly, welcoming, and greeted us with warm, genuine smiles throughout our visit. The food was absolutely delicious and tasted fresh and authentic. The restaurant itself was clean, well-maintained, and had a beautiful, inviting vibe. The atmosphere was wonderful, and the staff made the experience even better with their positivity and professionalism. I highly recommend this place to anyone looking for authentic food, great service, and an enjoyable dining experience.
… moreshu sam
Order 1/4 chicken and the meat was not fully cooked it was as if they rushed it off the grill. And the corn was scorched and my yuca was burnt so hard all I could taste and smell was a burnt scent . Waste of $15.90
… morePaul C. Tarantino
Have been passing this place for two years and never knew what kind of fast food it was. I googled it and was surprised to learn that it has all the Cuba favorites. Stopped in to check it out and wasnt expecting much for Cuban Fast Food. Ordered the ropa vieja on top of a tostone and surprisingly it was very good and exceeded my expectations. The store makes you feel like a typical burger king or old mcdonalds and could use some upgrading to a dining room setting like a Culvers. Service was very prompt. Food Looks like it is prepared fresh behind the counter.
… morenaruto editor
Customer service here is horrible. Staff will walk past customers, see them standing by waiting to order or to pick up their order. You have tell them that you’re there. Otherwise, they will keep walking by you without asking anything.
It almost feels like they are doing me a favor to hand me the food that I have paid for. This happens everyday. I wish there was another location by my job. Almost every week I see a group of leadership holding meetings, don’t they see it? Please do better. There is a lot of people that actually would appreciate having a job.
… moreIt almost feels like they are doing me a favor to hand me the food that I have paid for. This happens everyday. I wish there was another location by my job. Almost every week I see a group of leadership holding meetings, don’t they see it? Please do better. There is a lot of people that actually would appreciate having a job.
Sunny isles
I visited here last evening and have seen an improvement in the past few years I have made purchases. My soup was delish, packed with chicken, yuca, potatoes, and their rice bowls are a cut above the rest. They also serve Tres Leche and manage slushee. I just wish they had more locations in south west Florida. Staff was very helpful and the place was very clean. They recently introduced a 3 meats mojo style dinner combo and I can’t wait to try it!
… moreTrisha Arthur
Don’t get me wrong. The food is good awesomely seasoned but God forbid they forget anything in your online order. Because if you have to call them, you have to go through an automated system. I ordered an original family mill and added in a Mac and cheese to it for $9. And did not get the Mac and cheese tried to call him back. But it goes to an automated system. Would you have to hassle with? And then you have to wait for them to text message. You they need a new system for orders. And they need to make sure they’re checking their bags.
… moreStuart Queiroz
I normally love Pollo tropical but this location they get everything 100% wrong 100% of the time I’ve never ever experienced such shitty service and missing food always either shut down or don’t operate because this is ridiculous. Have a better attitude when you serve people and just get the order right it’s not rocket science there’s a reason why you’re 3.5 stars out of five it’s not really that hard to do it right.
… moreYamil Fajardo
I ordered two fries with my meal – when I got home I noticed one was almost empty. The rice was also not filled all the way. Not sure why they would call it a “family meal” with a half a pint of rice. If I didn’t live 20 minutes away I would have returned to complain in person.
… moreKevin Medina Palenzuela
Churrasco steak??? Or should they call it rice and beans with churrasco scent? Literally 3 strips of meat. I know Pollo Tropical isn’t a steak house, but this is scam to me. I don’t go back because it’s a 20 minutes drive from home but this is a theft!!! I hope the place management takes a look into the portion the staff is serving because I am pretty sure this is not the right amount of meat. Disappointing and annoying experience. I wish I could give -5. That would be a great rate given the situation!!!
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