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Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Counter-serve chain for Caribbean grilled chicken & pork platters, sandwiches & more.
Address and Contact Information
Address: 13998 SW 56th St, Miami, FL 33175
Phone: (305) 382-1399
Website: https://www.pollotropical.com/
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Pollo Tropical
Some of our favorites · Topped Tostones with Ropa Vieja · TropiChop Bowl with Ropa Vieja · Cinnamon Sugar Churros · Grilled Chicken Caesar Wrap · Grilled.
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Reviews
DelvisD
I have my luch here so often because it has great service and good chicken as I love it.
Wonderful people at this Pollo Tropical in Kendal
… moreWonderful people at this Pollo Tropical in Kendal
COOL MOM
None of the employees at this location ever have a good attitude. The food sometimes can be dry. Because of that I try to avoid coming here but for a last minute option sometimes I will decide to get dinner here. But after picking up some food a few weeks ago (my 1st review didn’t show publicly for some reason) I wont be back to this location. Maybe it’s just my personal preference but I didn’t find it sanitary for the employee to spary down the stove while chicken was out in the open like how it is in the photo, or with the food exposed behind him. In the photo you do not see the mist from the spary in the air but the mist was definitely taking over the air space. So I don’t see how it wouldn’t have made it on to the food around him. At that point I grew concern about what the food was exposed to as the employees were cleaning and serving food at the same time to go be able to go home at midnight (I was there an hour before closing). It was gross to say the
least. I won’t be back.
… moreleast. I won’t be back.
Zaravv
Long story short this review stuff is not really me, but God bless the gentleman who works nights in the drive-through. I don’t know his name unfortunately, but he needs a raise and acknowledgment. Such a positive outgoing man. typically you don’t get this type of service in fast food, but it’s good to see once in a while. Maybe these type of acknowledgments get shown to him so hopefully it does!!!
Keep that energy my man it’s gonna take you places. God is good and karma is real. You keep putting good. It’s gonna come right back to you!!!!!
… moreKeep that energy my man it’s gonna take you places. God is good and karma is real. You keep putting good. It’s gonna come right back to you!!!!!
Anthony S
Always good to have a quick bite here.
I never understood in the drive thru the purpose of the employee standing way up front in the line
Stacking up cars in the parking lot while the line is completely empty.
Why don’t they stand closer to the original voice box so the traffic accumulates inside the line rather than in the parking lot
It’s not just this Pollo Tropical that does this it’s nearly all of them
Blows my mind.
… moreI never understood in the drive thru the purpose of the employee standing way up front in the line
Stacking up cars in the parking lot while the line is completely empty.
Why don’t they stand closer to the original voice box so the traffic accumulates inside the line rather than in the parking lot
It’s not just this Pollo Tropical that does this it’s nearly all of them
Blows my mind.
Roddy
Quesadilla was cold. Cheese wasn’t melted. This isn’t the first time. Last time I waited 30 min at take out. Saw one guy doing takeout by himself with 4 tickets. Where is the teamwork?
… moreSaad Khan
If you ever wondered what it feels like to pay full price for half an order, or sometimes no order at all, this is the perfect spot for you. Three days ago, I ordered a platter — surprise, surprise, they forgot the beans. Yesterday, I thought maybe lightning wouldn’t strike twice, so I tried a boneless chicken platter. Guess what? They forgot the chicken. Imagine Pollo Tropical serving you a platter with no pollo. That’s like Starbucks selling you an empty cup and calling it a latte.
When I went back to confront the manager (because who wouldn’t?), he admitted this time it was their mistake but claimed last time it was mine. Apparently, when I returned the entire package last time, he later “found the beans” in the bag. Maybe he has a side gig dumpster diving, who knows.
And instead of apologizing, he doubled down and got rude. Bold strategy — rob customers of food, time, and money, then accuse them on top of it. Honestly, I should’ve called the cops for the little robbery going on here, but I decided not to waste any more of my life at this filthy place. I did call corporate though, so let’s see if they care enough to do anything or if this manager keeps running his comedy show.
So yeah, if you enjoy paying for food that never arrives and being accused of lying about it, this is your spot. Otherwise, do yourself a favor and eat literally anywhere else.
Also i think the managers name is Jose. He was in red Tshirt. If you guys had the same experience then please share it. This place doesn’t even deserve a 1 star TBH. I love pollo tropical but the management at this location is awful.
… moreWhen I went back to confront the manager (because who wouldn’t?), he admitted this time it was their mistake but claimed last time it was mine. Apparently, when I returned the entire package last time, he later “found the beans” in the bag. Maybe he has a side gig dumpster diving, who knows.
And instead of apologizing, he doubled down and got rude. Bold strategy — rob customers of food, time, and money, then accuse them on top of it. Honestly, I should’ve called the cops for the little robbery going on here, but I decided not to waste any more of my life at this filthy place. I did call corporate though, so let’s see if they care enough to do anything or if this manager keeps running his comedy show.
So yeah, if you enjoy paying for food that never arrives and being accused of lying about it, this is your spot. Otherwise, do yourself a favor and eat literally anywhere else.
Also i think the managers name is Jose. He was in red Tshirt. If you guys had the same experience then please share it. This place doesn’t even deserve a 1 star TBH. I love pollo tropical but the management at this location is awful.
Luis Leon
*Great place for lunch and
dinner.
* Reasonable price
* Food is well prepared
* Fast service
… moredinner.
* Reasonable price
* Food is well prepared
* Fast service
Fernando Carrillo
I purchased a family meal duo. One of the meats was missing. Didnt realize until i got home 15 mins later. Called the number on the receipt which asks your for the store number, I entered it but doesnt recognize it.
… moreDiego Fernandez
If you’re looking for tasty and savory chicken on the grill, Pollo Tropical is a great place to visit. I’m honestly not a big fan of their sides (Mac & Cheese, coleslaw, balsamic tomatoes, etc.), but their chicken is by far one of the best! It’s tender, perfectly cooked, citrusy and smokey flavor that really play with your taste buds. Oh! And their unique sauces! From curry to creamy cilantro!
… moreMichael Cruz
Great food there. Cooked and ready for me and my family to eat.
The restroom ran out of toilet paper and hand soap, so I asked an employee for more of those.
… moreThe restroom ran out of toilet paper and hand soap, so I asked an employee for more of those.