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Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Counter-serve chain for Caribbean grilled chicken & pork platters, sandwiches & more.
Address and Contact Information
Address: 8200 NW 27th Ave, Miami, FL 33147
Phone: (305) 835-7233
Website: https://www.pollotropical.com/
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Pollo Tropical
Some of our favorites · Topped Tostones with Ropa Vieja · TropiChop Bowl with Ropa Vieja · Cinnamon Sugar Churros · Grilled Chicken Caesar Wrap · Grilled.
Pollo Tropical | Miami FL – Facebook
Pollo Tropical · Details · Links · Contact info. . (866) 769-7696. . [email protected]. Photos. See all. Posts. Pollo Tropical. 1d · . . # …
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Reviews
mark saintil
RAW CHICKEN!! I came here late night on Dec 22, 2025 and ordered a grilled chicken tropichop. I never received a receipt. I got home and started to eat when I realized the chicken tasted unusual. I started inspecting it and realized it was RAWWWW!!! What makes this even worse, I called customer support, not wanting anything free or any compensation but my money back for their store serving me raw meat that can cause serious health issues. The customer rep advice for me to reach out to corporate via email which I did. Corporate distasteful response was that they are sorry I received uncooked chicken, but they are unable to help me without a receipt. I included a bank transaction including the store number, purchase date, and amount, but still could not receive any help!!
… moreWill Glass
An institución of quick service Latin fare. I haven’t been in years but they have adapted with the times. Everything was good.
… moreJacques Josil
1 this nasty tht miss,Erika aka the night shift manager will smoke and not wash her hands.
2 it’s crazy how she can talk behind her cashier employee back in Spanish to the other workers and think it’s cool.,I know the workers can’t used they phone but what give some more power then the others to use there phone .
… more2 it’s crazy how she can talk behind her cashier employee back in Spanish to the other workers and think it’s cool.,I know the workers can’t used they phone but what give some more power then the others to use there phone .
Vitor
I wish I had never eaten there because the food is so good now I want to go everyday…
Food is unbelievable. Unreal. Soooo good.
Staff was very smiley and friendly.
… moreFood is unbelievable. Unreal. Soooo good.
Staff was very smiley and friendly.
Nacho
Visited a Pollo Tropical in this location and was impressed by the friendly staff and delicious food. However, it’s clear that corporate could be doing more to support their employees or corporate does not care about then at all… I dont know… The extra effort the team puts in to make our meal special isn’t reflected in their workplace perks. For instance, the employees went above and beyond to ensure the meal was enjoyable, but it felt like they were doing so despite some underlying issues. To take it to the next level, corporate could consider revisiting employee benefits and work environment. Despite this, employees were attentive and knowledgeable, and the food was consistently hot and flavorful.
… moreBigg Dru
After waiting 15 minutes in the drive thru to place my order when I finally got to the window my food was ready in 3 minutes and the reason it was ready in 3 minutes was because they gave me undercooked chicken and they just threw the rice and beans containers in the bag which lead to the beans pouring out into the bag and they didn’t give me my rolls but after waiting all that time I was ready to go and didn’t check the bag when they gave it to me. Moral of the story check your bag at the drive thru because when they are busy they don’t care about your order.
… moreKhaled Majzoub
I have visited this location at least 3 times a week until Oct 19 was my last order and I will never return I ordered as usual always take out I pick up my order and leave but the orders are always missing the side order you place something I learned to check it before leaving the restaurant and that I coped with till the 19th I placed an order approximately 10:20 pm a churrasco steak rice and beans and a side order of fries all was there but when I got home only a 3 minute drive the food was obviously old and cold the fries were as hard as a rock and honestly I wouldn’t have feed that steak to a dog I threw it away lost my 16.00 dollars remained hungry as I had finished work at the time I ordered and the shameful thing is I always tip the worker that gives me my order and that night the look on their faces said it all as they knew the food is cold and old no doubt. Beware with this location of the service and make sure to check your order before you leave even for the freshness and warmth of the food.
… moreTech Dan
Its 11:30 pm August 30 2025 and i left the drive thru. The lady was literally screaming at me. I heard her attend the first car and she sounded so mad. When it was my turn i asked for a chicken wrap. I asked a question and she screamed so hard I told her she could cancel my order. I havent been screamed at like that since i was a child by my mother. Im 36 years old now and i left shook. Either she needs vacation time or time off but she cannot be screaming at customers like if we beat up her first born baby. She was MAD MAD. So instead came to the food truck next door. The ladies are much nicer.
… moreTaniah Hernandez
I bought two family meals yesterday and one of the breads had mold disgusting they need to be aware of what there selling to the customers I paid $42.78$ I need good service not moldy stuff also the brown rice had a smell like roaches i won’t be back here no more I will be going somewhere else bad service be very aware
… moreJA
Great service and friendly staff at this location! The managers — Araceli, Glorivel, Erika, and Niurvis — always keep things running smoothly. The employees — Hillary, Juanita, Evelyn, Carlita, Dayana, Jamilet, Fernando, Ivan, and the rest of the team — are helpful, fast, and welcoming. Always a good experience here!
… more