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✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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Fast-food chain turning out charcoal-grilled chicken along with Mexican staples.
Address and Contact Information
Address: 1105 W Shady Grove Rd, Irving, TX 75061
Phone: (972) 313-8100
Website: http://www.polloregio.com/
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
Jennifer
I ordered through the app and waited 15 minutes in line, only to be told I’d need to wait another 30 minutes for my food. I asked for a refund, but they said they were calling other locations to see if they could bring over chickens instead. That sounds like a health code violation — cooked food shouldn’t be shuttled around like that.
Since a refund seemed complicated, I decided to wait and asked if I could at least get a drink. Instead of a simple “yes,” the employee handed me a cup and then loudly asked if it was “for water.” If I’be already paid and being forced to wait an extra 30 minutes for food I already ordered, a $2 drink shouldn’t be too much to ask.
When I pushed for a refund, they told me to do it in the app—even though I showed them it wouldn’t let me. The employee walked off without explanation, and I waited even longer before someone finally returned with a receipt for my refund. By then, another 30 minutes had passed and food still wasn’t ready so I wasted all this time for nothing but bad service.
Save yourself the frustration — stick to other locations. This one is by far the worst.
… moreSince a refund seemed complicated, I decided to wait and asked if I could at least get a drink. Instead of a simple “yes,” the employee handed me a cup and then loudly asked if it was “for water.” If I’be already paid and being forced to wait an extra 30 minutes for food I already ordered, a $2 drink shouldn’t be too much to ask.
When I pushed for a refund, they told me to do it in the app—even though I showed them it wouldn’t let me. The employee walked off without explanation, and I waited even longer before someone finally returned with a receipt for my refund. By then, another 30 minutes had passed and food still wasn’t ready so I wasted all this time for nothing but bad service.
Save yourself the frustration — stick to other locations. This one is by far the worst.
Franky Lopez
Food Is Awesome! Everything’s Is Great Food Wise, But It Can Take Up To 30+ Minutes To Order And Get Your Food! Fyi Don’t Recommend If You’re On A Rush.
… moreNellie Tovar
I recently visited Pollo Regio and it was a delightful experience! The ambiance was cozy and inviting, perfect for a relaxed meal with friends or family.
**Food:** The star of the show, of course, was the chicken. I tried their signature Pollo entero and it was absolutely delicious—crispy on the outside, juicy on the inside, and seasoned to perfection. The variety of sauces available added a fun twist to each bite.
**Service:** The staff at Pollo Regio were friendly and attentive. They made sure our glasses were never empty and were quick to accommodate any special requests. Their warm and welcoming demeanor added to the overall positive experience.
**Price:** The prices were reasonable, especially considering the quality of the food. It felt like great value for the portions and flavors we enjoyed.
… more**Food:** The star of the show, of course, was the chicken. I tried their signature Pollo entero and it was absolutely delicious—crispy on the outside, juicy on the inside, and seasoned to perfection. The variety of sauces available added a fun twist to each bite.
**Service:** The staff at Pollo Regio were friendly and attentive. They made sure our glasses were never empty and were quick to accommodate any special requests. Their warm and welcoming demeanor added to the overall positive experience.
**Price:** The prices were reasonable, especially considering the quality of the food. It felt like great value for the portions and flavors we enjoyed.
H Cw
So I went through the drive through and the lady didn’t Speak English. I had to ask for someone to speak English. Then when I get to the Window, my order is up being $76 instead of 53. Apparently they charged me for the guy behind me because that Hispanic Lady that wouldn’t speak English gets back on the mic and continues to make me pay for the guy behind these order so then they had to give me cash back and then the lady who hands me. The cash was $2 short. They charged me the tax and didn’t refund me the tax. Then they also forgot the damn corn tortillas, rice or chorro beans. The person who hands me the food is the same one who doesn’t speak English telling me something in Spanish. I called to ask about the money because I knew it was short. The girl who speaks English kept my receipt. So I had nothing to reference. I go here quite a bit and this was a really crappy experience. They charge a lot for their food to not give everything I paid for.
… moreDavonte Levy
Luis was very attentive and helpful while ordering from here for my first time here! He had great recommendations and delivered accurate and speedy service. He served me with a smile and was happy to help!
… moreChris Fullerton
This is the first time I’ve had this experience. The staff was really rude. Didn’t help me at all. One lady tried to help me, but then she walked away and left me just standing there. I’m standing and waiting on to be help so I can get my food and it was just no respect so I left and I gave my money to Brahms
… moreTanya Princess Purple Passion Taylor
This is my go to spot for nachos! I buy queso and chips and usually a couple side dishes when not in mood to cook also a favorite is the taco platter. Love their sauces and everyone working at night is amazing and friendly.
Edit unfortunately changes date. This was from 2 weeks prior. Remember I said how the evening crew was friendly and amazing..
.well today we gave the day crew another visit. If I had experienced for the first time this restaurant while day crew working, I would have never returned. Honestly they could use a lesson from night crew on customer service!!!
… moreEdit unfortunately changes date. This was from 2 weeks prior. Remember I said how the evening crew was friendly and amazing..
.well today we gave the day crew another visit. If I had experienced for the first time this restaurant while day crew working, I would have never returned. Honestly they could use a lesson from night crew on customer service!!!
Carlos Hernandez
We have a great experience eating at pollo Regio every time we come. The loaded nachos and baked potatoes are the best and our favorite. Customer service for drove thru employee (Juan) was very polite during our order.
… moreabner
I came here with Chris Reyes and we bought some chicken tenders and had a great time here eating and the cashiers were really respectful and focused. I would recommend coming here if you like Mexican food
… moregisell
I’ve been a loyal fan of Pollo Regio for years, and they never disappoint! Their rotisserie chicken is incredibly flavorful and always cooked to perfection. I can’t get enough of the frijoles charros and arroz, and the salsa verde adds the perfect kick. The staff here is always super friendly and fast, making every visit enjoyable. If you’re looking for something new and delicious, Pollo Regio is a must try.
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