
Address and Contact Information
Address: 10 Grassy Point Rd, Stony Point, NY 10980
Phone: (845) 271-3366
Website: http://playacancun.com/
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Playa Cancun Mexican Restaurant
Playa Cancun Mexican Restaurant
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Reviews
But the drinks… UGH. Our party got a total of 6 different drinks, and you could not taste alcohol in any of them. I’m not a big drinker, and I wasn’t even tipsy after 3 drinks. That was our biggest disappointment.
If they had a better bartender, this would be a 5-star review.
The environment was wholesome, the food was flavorful and in big portions, and my Mango Habanero Margarita was on fire. I was hesitant at first cuz I was told sweet. Thank God it was not. Anyone who loves spicy margarita can’t miss this one.
I went to eat here with my best friend who is a frequent customer at the restaurant and she raved about it. So we went this past Saturday excited to have a good dinner only to be met with the rudest attitude the moment we stepped in. I’m not sure if it’s because how we were dressed, because I had a face mask on, maybe because the staff thought we were a couple, or because my friend and I are Hispanic which would be ironic given this is a Mexican restaurant. Anyways, this older man with salt and pepper hair and a white polo looked at us with disgust and ignored my friend that told him we needed a table for two. A waitress came up about a minute later and sat us right where the service area and Back of House start. We get a second waitress to take our drink order and it takes almost 15 minutes to have our food order taken. We try to get the attention of multiple staff that walked next to our table because we were hungry and wanted to order but were constantly ignored. When we finally get our order in, my friend gets flautas and I get the veggie enchiladas since I’m a vegetarian. The entire time so far we have felt ostracized and staff kept ignoring us. We get our food and from first glance we already felt something was off. My veggie fajitas were covered in this sauce that was 90% oil and the rest a weird tomato sauce that was bitter. The beans tasted like they had no flavor and the rice smelled almost rancid and was hiding a giant piece of chicken, even though I ordered a vegetarian dish for a reason. The beans on my friends plate looked so hard and stale. I came from Texas and this is not what Mexican food should look like. I have also worked in food service and have cooked for massive groups myself and being Hispanic I feel I can speak on how Latin food should be prepared. This food was inedible but I was so hungry I attempted to take a few bites but the food just tasted terrible. My friends food was also terrible. Being hungry I tried the second batch of chips and salsa we got but then the salsa smelled and tasted like it had soap or a cleaning chemical in it. We decided this food and service were not worth it and that we would just pay the check and leave but it takes another 10 minutes to get the waitress to get our check but she is then called to the back of house. We wait another 5 minutes for the check and we don’t want to talk to anyone we were just disappointed and none of the staff cared to resolve any issues even tho they were standing right behind us. Eventually the same rude man with salt and pepper hair and a white polo came to us and was so condescending and asked if there was an issue. Since we felt insulted already by the terrible service we just wanted to pay and leave but he was rudely pressuring us to give us and answer. I told him sir we just want the check and to leave, this food was not good. He then shrugged at us and was mad and screamed at staff in Spanish about us wanting the check. He was standing next to me talking about my friend and I even tho we speak Spanish. I couldn’t hear the last bit he said given the loudness of the restaurant but I understood when he complained that we wanted the check. So our original waitress brings the check over and apologizes but it did not feel genuine and we walked out feeling humiliated and mistreated. I felt even more upset because there was this family that I assumed was South Asian that was also treated terribly by that same man that gave us the attitude from the beginning. This food is not worth it. Honestly, I’ve had better Mexican food at a truck stop than this blasphemous place called a restaurant. You will not last as a business with this type of service and I don’t expect for anyone in management to even care about this post.
The margaritas were a highlight; they were perfectly crafted with no mixes in sight, showcasing true quality. I also indulged in the Polenta Mashed Potatoes, which is a signature dish of the restaurant, and they did not disappoint.
To top it all off, the view of the Hudson River added a beautiful backdrop to the meal. I highly recommend Playa Cancun for anyone looking to enjoy great food and service in a stunning setting!