Vanessa C
I came here with my family and we had a wonderful experience! Khalid (I assume the manager) was so sweet helpful! We had a big order and he made it more cost effective which we really appreciated. Great customer service, great pizza, and it felt like they cared about the customers. It was a nostalgic visit in the best way. I’d recommend coming here if you’re in the area and in the mood for some pizza! Go next door for ice cream after!
… moreMaria Hernandez
We ordered pizza, wings, and breadsticks. They did not have plates to give us. They are rude and make no effort to help customers. They charge for every ranch and do not even give one with your order.
The wings were swimming in oil and the container was all dirty as if the items had been shaken. A picture is added to this review. They placed the wings and breadsticks in the plastic bag and some oil had already dropped out and gotten the breadsticks all oily.
The manager was very rude. It is no surprise to see so many reviews with 1 star.
… moreLaleensky 96
Got a soft crust pepperoni pizza for my co worker birthday . #delicious thank you so much and thank you for your great service
… moreMatt Lively
The toppings tasted worse than those $1 red baron frozen pizzas. The dough did not proof and was FLAT. I asked for a refund after throwing away almost 2 entire pizzas and they refused. Never ordering from here ever again.
… morePadam Kumal
Food was good and the staff very friendly i was my First time and ill surely recommend to ky friends thank you Georgina
… morePablo Celis
I had the worst experience at this store, on Friday August 11th around 1:45 p.m. I placed a order for a free redeemed pizza, however upon getting off work at 2:00 p.m. I had a family emergency, I totally forgot about the pizza however I contacted the store manager Khalid and tried to inform him about my situation and immediately told me too bad can’t help you and hung up, I called an additional six times to try to get his attention in each time he said look I can’t help you boom and he hung up each and every time, I attempted to get information such as a corporate number and he would not provide it he kept telling me to do it online to figure it out, I strongly believe that because of my Mexican accent he was judging me or was not trying to help me he did seem to have a racist tendency over the phone especially since he would hang up immediately and because my name was Pablo, I strongly believe that he stole my pizza or gave it out to one of his employees for their families which I still believe is wrong, because at a Pizza Hut store in the City of Anaheim where I reside they were able to successfully cancel the order and I was able to get my points back, according to Khalid they no longer do that which I understand however that’s no excuse for the customer service, negative attitude, that he used against me. Each and every time I called he just kept saying there’s nothing I can do and he would hang up, it is highly unprofessional uncourteous, and made he me feel useless , he also ignored the fact that I work relatively close to this Pizza hut’s community, he did not show any resentment or Even an attempt to say something nice and professional, I strongly hope that corporate sees this and is able to get a new or at least train their managers more appropriately especially in customer service because the way I feel now is not fair and I can only imagine how many other people feel this way. I will be providing a picture of how close I work to this Pizza Hut at 649 West imperial highway with the store manager Khalid in hope that their customer service gets better an that racism is stopped at once.
… moreSandra Hernandez
They don’t offer the promotion, when u call, I order medium pepperoni pizza $21 but when arrive to pick up the pizza, they have large pepperoni pizza for $11
The pizza is good, but not good communication
… moreYan Li Rosa
Ordered takeout. Pizza tastes good, but the price has gotten expensive.
… moreKari K
This Pizza Hut has the very best customer service!!! Especially Khalid!! He went above and beyond to make sure my order was perfect!! I really appreciate his hard work and attitude! He deserves a raise!!
… moreRay Hoertz
We are all still completely shocked at just how terrible this entire experience has been. Like, “What happened to this place and how the hell are they still in business acting like this.” Three pizzas ordered two were almost entirely inedible. All the sauce put right in the middle of the pizzas with none on the outer to 2 inches. Multiple pieces had no or very few toppings, with most put to compensate for the places where there wasn’t sauce.
But even worse than that was the service trying to contact them. We’ve been trying for literally 45 minutes to call them either getting hung up on while waiting or maybe a busy signal. Calling corporate was useless. They just refer to the store and refused to handle it. Still completely amazed at how bad this was. We’ve been ordering from them for years and this is just shockingly terrible
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