Daniel Perez
Placed on Fri Dec 26, 9:35 pm
I ordered six Pan pizzas for carryout. I then picked up the pizzas and brought them home only to realize 3 of the pizzas were not Pan. 2 were handtossed and 1 was thin crust. Obviously my guests were upset so I called the store and they answered already knowing the order I was talking about. A male answered the phone and said “we made it that way because we ran out of pan. Sorry.” I was stunned at this response and explained to him that if that was the case they should have called me to authorize that decision, which they did not. He simply said “sorry all I can do is refund the $1.90 per pan pizza, Just call customer service bro.” He said his name was “Shawn” but based on the deceitful behavior I wouldn’t be surprised if that was wasn’t even true. Pickup time was around 10 pm and there was only one male working on site from what I observed during pickup. I could never order from Pizza Hut considering this unprofessional behavior. I even gave them a $10 tip for carryout.
… morebryan
Pizza is always good and fresh and crispy. Order ahead because it does get busy for pick up sometimes and it’s cool because they have a drive up window.
… moreNoble
I paid about 25 for 1large threetoppings thru the app. They still got my order wrong no pepperoni. I called pizza hut and they made me drive back. So they can see the pizza. So spent double the gas too. Ehh.
… moreTrey Camp
I’m done with Pizza Hut. Their prices are INSANE if you don’t use the app, and even if you do it’s hard to make sure you actually et the deal you think you’re getting. It felt like a scam….We thought our order would be around $16 ish like advertised, ended up being almost $36 for 1X LARGE PIZZA. what a HUGE rippoff. The pizza itself was just-okay, but NO WHERE NEAR what a $36 pizza should be. I’m done with this company.
… moredawn deleon
Been calling for an hour. Hey put on hold then hung up on. Pizza was NASTY!!!! NOT COOKED, MUSHROOMS ICE COLD, DOUGHY, NOT COOKED THRU. COMPLETE WASTE OF 34.00. MOZZARELLA STICKS JUST AS NASTY. COOKED OUTSIDE ICE COLD INSIDE. PLACED ORDER AT 451PM GOT DELIVERED AT 520PM. HMMMM QUICK HUH?
Had to cook for 15 minutes at 375 n it was still nasty.
… moreCecilia Reyes
It was a very bad experience,that hopefully it wont happen again to anyone.The store Manager(Pizza Hut Downey,9111 imperial highway branch)was very rude and unprofessional. Not even introduce himself,was asked his name many times but never gave.He hanged up the phone while I’m still talking.I called the the store just to clarify why the Doordash delivery guy was asking a cash payment since I already paid my order online and it was already charged on my debit account. The food was taken back by the doordash guy since i didnt agree to pay the cash that was asking buy him.I called that pizza hut store whom i put my order and One staff answered my call and was transferred me to that rude manager.I’m so disappointed coz I was expecting that someone can help or explain what’s going on, but instead, an UNPROFESSIONAL,RUDE AND WITH BAD CUSTOMER SERVICES MANAGER is the one who dealed with me.I wasn’t received the help and answer that I was asking…what I needed right now is to just return the payment that was charged on my account..and never buy or eat on that place anymore.I hope Pizza Hut management will take action with this concerns.
… moreJose Vasquez
I place a order online and they put the wrong topping when I call they give a excuse that place the order online, and either person I spoke with couldn’t help me fixt the problem shame on you pizza hut..
… moreDrea A
We really enjoy this location. We love that this is one of the last few sit-down Pizza Huts! My mom & I enjoy coming here after a going to Kaiser next door. Our pizzas come out perfect everytime we’ve been here in person!
… moreNaomi Altamirano
Awesome service, I have been coming here for the last two years and the pizza is spot on ,I usually order for carry out and it’s a quick turnaround usually less than 15 min. The manager Samantha is great and the staff as well the times we have eaten inside the service is great . I would come back again and just wanted to share because it’s hard to find good franchise spots with consistent service and quality and this location is great.
… moreAdil Hussain
Either the quality of Pizza Hut in general has gone down, or this place just didn’t make it right. Either way, the pizza was just okay.
… more