KaiserSoze 6969
Ordered a pizza and wings, things seemed to be going well. Pizza arrived on time, in 30 minutes. Got inside, opened it and it looked like the driver had either dropped it or it had slid off the seat of her car. Called the store, very friendly, said they understood, offered a store credit or they could remake. I said remake, as I had 3 little kids looking forward to pizza, and they said it will be 30 minutes, so I said no prob.
An hour later, no pizza. I called up, and the same person was a little too non-caring this time. “Oh, you don’t want the order?”
Don’t want it? We wanted it, it’s been an hour, and she went on in such a way about cancelling it that made me realize they had not even started it. But offered me store credit. Store credit. I don’t even want to eat there again. Think I’ll go by the store tomorrow and speak with the manager there, I want my money back and I want my tip back from the POS driver that caused this mess. Why am I mad? Because the kids mom was now on the way to pick them up, and they were literally in tears because they didn’t get the pizza I promised. Congrats, Pizza Hut, you made an 8yr old, 9 yr old, and 10yr old girls cry. And their mom thinks I am an even bigger POS than she already does because I didn’t feed them like I said I would, and she has to scramble to take care of it now.
Whoever the manager is at that location, I will see you tomorrow right after you open, you’ve got an earful coming…..
Pic attached is the disaster they tried to deliver.
I really wish this location was one of the locations Pizza Hut is planning on closing in 2026 (something like 250 locations are slated to, maybe the city of Conroe will get lucky and see this place go away).
Cheers
… moreTodo Utah
So this is my second time ordering pizza from this location. I do like Pizza Hut and I appreciate all the varieties. It is a really good pizza.
I also appreciate how often they offer specials online.
I have to add that this location is not that easy to get to if you are heading west on the 360 loop.
Unfortunately when I picked up my order today, I asked for some napkins and the lady at the register told me “this is a carry-out and delivery location, so we don’t any napkins” I didn’t want to pick a fight so I just left with my pizza and bread sticks. What puzzles me is why did they have napkins a couple weeks ago? Was that lady just lying to me or is it a new Pizza Hut policy not to provide napkins any more? – I would like to know.
Only because of that napkin incident, my rate is a 3 star.
… moreJohn E
This is your typical carryout Pizza Hut neighborhood store. Nothing fancy. My order was ready on time and was made fresh. The employees aren’t very friendly here. Doesn’t matter, though, my pizza was good. Why can’t people just be a little nicer?
… moreBLuxury Experience
I guess they were rushing, placed an order at 10:30pm they didn’t close until 12. Called 4 times no one picked up. My first time ever eating from this location will never return.
… moreOakende Rex
Besides being a Pepsi-Co company, Pizza Hut pizza is just ok. We paid $40.00 for two large pizzas that were seemingly smaller than what we get for less at Marsala’s. We placed the order in the app and picked it up. The lasyt that rang us up on the register had to have been the manager, she was more mature and with it than the other guy in the kitchen. She wasn’t rude, but she wasn’t friendly either. Kinda like she was bothered that we made her work.
… moreTaylor Harvey
Pizza taste is good and the hot boneless wings are great (when they get the order right and when they actually put sauce on the wings). This location is the most stubborn when it come to getting food the way you want it and does not like customizations. I have gone out of my way and paid more at other Pizza places to get my pizza the way I want it and paid for. This location is perfectly capable but refuses to work with you at all. Our local Little Ceasers can “out pizza” this hut.
… moreTara M
Had pizza delivered. $20 stuffed crust and boneless wings deal, two melts, pasta, and cheesy bread. The melts were, by far, the best thing. Cheesy bread was overcooked. I prefer the cheese a little more gooey. Wings were ok. Stuffed crust pizza was ehhh. Food was cold. The “bacon” in meat lovers melt was mostly chunks of fat (see photo). Food total was $48. With tax, delivery fee, and driver tip, total was $70. Too much money for the quality of food, in my opinion.
… morePaige
This store is great for delivery. The staff is always friendly and my order arrives early and correctly made.
… moreJanice Covington
I AM THE OWNER OF A STATE LICENSED SERVICE ANIMAL WHICH ALLOWS ME ACCESS TO ANY FOOD SERVICE BUSINESS IN TX. Tammy came out to the area upon my entrance to tell me that no animals were allowed on the premises regardless of the laws where service animals are concerned. I told her that my dog was a service animal and she stated that it didn’t matter. I will file a complaint with the authorities.
… moreKodi Behrens
Worst experience of any pizza joint in a long time. Best part, you pay for a “cup of marinara” but you get a laugh followed by frustration after. When I added them to one cup it was just UNDER half full. Only lasted 2 cheese sticks. Lol just a joke. Pizza was okay but was over cooked. Do not tip, unless using delivery. I’ll say as much. Did not get all of everything I paid for, got a little of everything I paid for.
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