Althea Jones
Last night I ordered two medium specialty pizzas for delivery. One meatloaves and one supreme no mushrooms. This order was placed online and it never gave me confirmation that the order was placed. I wasn’t able to track the order like normal so I called the location in Marrero. The first time the call was disconnected, when I called back I was able to speak with someone and he verified that my order was in the system. I specifically asked him to make sure that I had only placed one order because I hit the place order button a few times. He assured me that there was only one order. When I asked if he could give me an estimated time for delivery, he stated that the website showed 25 to 35 minutes. He also stated that it had been about 5 minutes since the order was placed so it should be there in 25 to 30 minutes. Waited about 30 minutes and called back to see if it was on the way since I had no way of tracking it. Never was able to speak with anyone, I kept being put on hold. The pizza never came and I was never charged for the order. I’ve given the Pizza Hut more then enough Chances and never did a review on them before but this service was unacceptable. Then first incident was when I was tracking my order and the DoorDash driver stopped right before turning on my street and my status changed to delivered without even coming down the block. They made it right by remaking the order but my husband had to pick it up. The next time our order was messed up the pizzas came and did not look fully cooked, again they remade the order. The next mix up was my order came with mushrooms, I always request no mushrooms because my husband is allergic to them. I called they saw it was an error on there end and apologized. The order was remade yet again and delivered. I said all this to say I think I have been more than understanding but this last time is completely unprofessional. Sorry to say that’s my last time ordering from Pizza Hut.
… moreCarol K
Mrs Toni was very pleasant! She was able to accommodate my order earlier than expected even after I called in to add to it. Customer service was great, and with a smile!
… moreTiffany Porche
I’ve had nothing but great experiences with Pizza Hut on Barataria! The employees are always smiling and super nice! Pizzas are always on time and fresh and hot. Definitely our go-to for pizza night!
… moreCeasar Hendricks
I made a large order online for my mentoring group and needed to adjust the order last minute.
Toni assisted with the entire transaction and made it as seamless as possible.
Thank you Toni!
… moreMichael Adcock
Ordered the new “tavern style” pizza. Got a basic thin crust. Employee told me he “forgot to cut it into squares” open the box and it’s a basic thin crust. If I wanted a basic thin crust, I would have ordered a basic thin crust. No seasoning like there’s supposed to be on the tavern style or anything. Yet another disappointing experience at my local pizza hut. Should have gone to Marco’s.
… moreLarry Hattier
I had just got back tonight on a 600 mile drive and I wanted Pizza Hut when I got home! I called in the order and the pizza was excellent! I was already worn out with some tired children, but this turned out perfectly! Definitely will order from again. Sorry the picture isn’t whole but the kiddos got to it first!
… moreMike Martin
The worst PizzaHut in all of Louisiana. If they can get your order right, it is a miracle. If they get your order wrong dont expect them to take responsibility. They might, just dont expect it. Didnt put any chicken in a chicken Alfredo bowl. You didnt know chicken was supposed to be in it did you? I bet.
… moreLawren Vullo
I picked up a medium pepperoni thin crust pizza today. The pizza was hot, fresh and well prepared. The staff was welcoming and polite. I would choose this location in the future and recommend to others.
… moreEugene Wilkerson
I placed an order for an original pan pizza pepperoni and extra cheese, but I got a pepperoni and sausage with crust that I’m not to fond of. I tried calling to make it right and someone picked up and claimed that they were going to send me to the right department and less than 5 minutes they hung up on me. I can’t stand bad service smh.
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