Craig Brewer
Did you hear that this location does a buffet for lunch? Table for two dine in buffets. $10.99 x 2 + 2.99 x 2 for drinks. Total was $30. It’s 12:15 in the middle of lunch rush even though it’s not very busy. Probably 4 or 5 tables. Walk in and seated right away by our waitress. She was moving the whole time. She was a blonde younger lady and the only one we saw not sitting or just standing around. Why is this important? Well, when we walked in, the pizza and salad bar looked old. Lettuce was old, and you could tell from what pizza was up on the buffet that it had been sitting for a long time. How can you tell???? Just look at the cheese!!!! Horrible selection out of the 6 pizza spots put out. 2 were empty, one had a single slice of cheese, 2 were old peperoni, and 2 were old deluxe. I literally took some of the old pizza just to empty one, hoping they would put some fresh food out. I understand when it’s busy and you’re working hard sometimes you fall behind. But that’s just the problem it wasn’t busy, and I saw 2 ladies just chit chatting, and then I even saw them sit down at a table with another lady. Our waitress never stood around or sat down. I don’t care if you sit down and slack off as long as your buffet is fresh and kept up. It definitely wasn’t. I loved the buffet at Pizza Hut in Pratt Kansas. But this one in Hutchinson was the complete opposite. It’s probably the worst pizza hut we have ever had and some of the worst food we ever had to pay for. Ken’s pizza across the street is much better and includes a drink. Better selection, fresh food, better salad bar, and just kept up much better than this pizza hut. I would recommend the pizza ranch, Ken’s pizza, Gambinos, and almost any other pizza place in Hutchinson before this one. We were so disappointed, and we definitely won’t be back. Our younger blond waitress could tell we were far from happy. The other people that came in after us were going to eat the buffet before they looked at it and decided to order off the menu. Another couple behind us did what we did and just shook their heads. They decided to ask for a certain kind of pizza to be put out because it was awful. $30 for two people to eat nasty food. Pictures included. We strongly do not recommend this location! Our waitress was the youngest one working and the only one constantly moving. She deserves praise.
… moreGrace Grit
The only reason I’m not giving it a five star rating is because the hours online are not the same as the business hours. I ordered food, anticipating that it would be ready because the online store hours said that it was open earlier than it actually was.
… moreSydney Lane
We used to like pizza hut but the quality has gone down. Other pizza places have way better pizza for half the price. Last time they get my money.
… moreSam Martin
Service was on point, food was excellent, had stuffed crust supreme large and a side salad with a drpepper to drink there were only 3 employes one cleaning one delivering and RUSSELL waiting tables and cooking ,and i must say he brought out the best dam looking pizza ive seen in a year and taste great service was on point for a full crew but was only 3 employees, so id rate service presentation and taste 15 out of 10 stars they really stepped up tonight my hats off to the crew at 30th street pizza hut hutchinson kansas
… moreAshley Forney
Horrible customer service. I’ve ordered my hut boxes so many times over the phone for the same price as online but today was different. Kara was working and said it’s $14 ordering over the phone so I asked to speak with a manager. The person did not even introduce themselves told me I have to order over the app and just gave the phone back to kara. Horrible experience.
… moreJuanita Pasillas
The guy working in the evening time is always so polite. Always has a smile on his face he’s very respectful and quick about getting your order out.
… moreVan
The pizza was good. It was not over or under cooked, just right. The place was clean. There is a TV on each wall. The server was was good natured.
… moreQuincey Baker
All of our Pizzas came super dry. Like they had been sitting in a warmer for a while. On top of that, one of the Pizzas had a slice that didn’t fit with the rest… like it had been substituted…? The wings that we bought were nearly completely sauceless, we had to shake them around just to remotely coat them. I get it, it’s Christmas Eve… but it’s our Christmas Eve too, and now we gotta replan something for dinner (we spent like $100, on this food)
… moreJason Poovey
Ordered ahead online, for a set time the website allowed. Showed up right on time, was told they were swamped and needed 10-15 minutes. Half an hour later when I went in to check the status they had to look it up to find it, I overheard someone say “put that in NOW!” and AT THAT TIME put it in the oven, according to the lady who came to tell me where it was.
44 minutes late, after watching numerous cars arrive after and leave with their food before me, we received our order. It showed in the website that it was ready that entire time. The only time showing in the receipts, including the one printed when it was given to me, are the time or was ordered and the time it was supposed to be ready, NOT the time it was actually handed over.
I get that it was the Super Bowl, and actually being made during it. I acknowledged that fact each time they pointed out they were busy. But they obviously forgot our order, and I never got any kind of apology, offer to make things right, or anything beyond using being busy as an excuse.
I also know I was not the only customer who was waiting awhile on an order. If you can’t guarantee your meals will be ready on time don’t allow us to specify an exact time for pickup. Papa John’s didn’t allow orders earlier than 7pm, and our order was closer to that time than the 5:30 we ordered it for.
… morecrystal armstrong
This was an amazing demonstration of top tier customer service! I have to give a shout out to Mr. Steve Smith. Thank you so much for making our experience a great one. We will order delivery again. The last time we ate in, the service was top notch as well.
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