

Find your nearby Pizza Hut® at 10440 NE Cookingham Drive in Kansas City, MO. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Popular delivery, carry-out & dine-in chain known for pizza, wings & pasta, plus sides & desserts.
Address and Contact Information
Address: 10440 NE Cookingham Dr, Kansas City, MO 64157
Phone: (816) 335-4725
Order and Reservations
Order: Order online
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Pizza Delivery & Carryout in Kansas City, MO – Pizza Hut
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Reviews
2 Arrived at the store and told order was not there, sent me to another store who also didn’t have it
3 Calle this store again and spoke to the manage who again said “not Here”
4 after giving my phone number (instead of name) yes they had the order.
5 Manager Stated that “you should never order online because its a terrible system”
6 When I got home the Pizza was not cut,
7 The bread sticks were not cut
8 Purchase 2 extra marinara sauce, what I received would not have filled one of the container
Imagine my glee when I go inside and find their salad bar is empty and non-functional and their drink machine is also down. Talking to the highly informed young lady over the counter, she tells me they’re working to bring the salad bar back up anytime. I said you mean this evening? She said no no it’s been down since covid but they’re working hard to bring it back. Unfortunately this is the type of scenario you find every place you go anymore. My chemistry studies taught me that the world is trending towards entropy or chaos. That’s certainly seems to be the case all around us anymore no matter what it is you’re talking about
Upon informing the delivery driver of the error, I was met with significant resistance in resolving the issue. The driver attempted to contact the manager, who repeatedly hung up on him and refused to provide a refund or any other solution. Despite offering to drive to the store to rectify the situation, I was met with further disrespect and unprofessional behavior from the manager upon arrival.
Not only was the manager rude and dismissive, but she also made disparaging remarks about my ability to afford the food, which was completely uncalled for. Furthermore, my request to speak with her superior, who I believe is named “Elizabeth,” was denied. The entire staff’s lack of professionalism and disrespect towards me as a customer was truly appalling.
Ultimately, I did not receive ANY OF THE FOOD I ORDERED nor a refund for the incomplete order. This entire experience has left me deeply dissatisfied and I am now compelled to express my intention to never order from Pizza Hut again.
I sincerely hope that this matter will be addressed promptly and that appropriate action is taken to ensure that other customers do not have to endure similar treatment. I would suggest firing that entire staff, especially the managers.
In disbelief, I looked over towards the lady also waiting for her order to see if she saw what I saw, and in fact she did. I then asked the employee to come here so I can speak with him. After conveying my observations to him and asking was he vaping, he initially denied it. After I reiterated that the lady standing next to me also witnessed what he did he admitting to doing it. He also said he was sorry, and that they were getting slammed.
I asked if he was a manager and he said yes. I then proceeded to tell him what he did was unacceptable and he’s dealing with peoples food. This made him very angry and he began arguing with me. After demanding a refund and asking what his name is he refused to provide it. He also refused to provide the district managers name.
One of the employee’s told him to give me a refund which that took roughly 5 mins. As others saw what was going on they left the store, I also told other individuals what I observed before being asked to leave. The pictured manager’s name is Chad. Since this encounter, I’ve contacted corporate and notified the Health Dept. to launch an investigation.
Stay away from this location! This guy was extremely unprofessional, argumentative, and has no place preparing food.