Jo Waltrip
I ordered an ultimate hut bundle for 29.15 from them today. Ask for thin crust and when I got one of the pizzas you could barely bite into it. Ask for another one and was treated rudely by the manager. I was told I would have to pay for it. I would suggest no in town ever order from them again. Oh and when I complained they told me I could never buy from them again and would block my number. lol Guess what, I would never spend a dime with them again anyway. I suggest they hire people that know how to handle customer complaints. They need to look up customer satisfaction as they have zero. I guess when you complain you are being rude.I guess you are rude when you ask for something you paid for. Well don’t sell a crappy pizza then Pizza Hut. Should have stayed with Leo’s pizza anyway. They are the best in town and always treat you nice. So whoever is the owner better train your people to treat customers nicer and make a decent pizza. You just lost friends and family business. Hope lots of people read this and it will save them time and money getting bad food!! Oh and they threatened to call the police on me. Well funny thing is I had a friend pick it up as I was not able at that time. I only requested a replacement so I could eat it. How childish Mr Manager even the police wouldn’t have been able to eat the pizza. I would have gladly shown them what you served as a pizza. The evidence is saved because no one can even bite into it without chipping a tooth.
Lesson learned about Pizza Hut!
I left pictures for anyone to look at to see who was right in this wonderful experience!
The franchise needs to check out what goes on there!
… moreSami
Left our pizza outside on the sidewalk for long time no knock , no text , nothing left it in the ground warm sodas cold pizza, made me very mad and waited over 2 hours found it when I went to go take out the trash
… moreJerry Price
I ordered food from there yesterday and they were still got it still waiting for it to be delivered today and it still never has been avoid this Pizza Hut at all costs
… moreKarla Cannon
Tried the tavern style pizza crust. The pizza was VERY GOOD!! I wish they had to go menus – I probably would have ordered more food while looking at the menu and waiting for my pizza. But DEFINITELY will get pizza from there again! It was very good!!
… moreLesa VanHyning
We purchased a meat lover’s pizza on original stuffed crust. The pizza was hot and delicious with an abundance of cheese rolled into the outer edge of the crust. The bread of the crust was crispy on the outside and soft on the inside. The toppings were cooked to perfection. Everything was ready on time and the beverage we ordered was chilled in a cooler.
… moreErin Applegate-Belville
The gentleman that answered the phone was very polite. When I hung up, I was confident that my order would be correct. The food was delivered and it was PERFECT. It is very rare that everything you order is not only correct but tastes and looks perfect. The best thing about this though, is the delivery driver was AMAZING! She was very friendly. I wasn’t in the best mood when she showed up. She managed to change that in just a few minutes. I can’t remember her name but I will definitely remember her!
… morebobbinsue
So glad that Pizza Hut has returned to Jacksonville, IL! Now we can get our favorite pizzas again. The crew at this location goes above and beyond to make sure that our pizza orders are exactly how we like them. Love Pizza Hut!!
… moreInto The void
We ordered delivery on March 4th 2023. We ordered the big dinner box for $13.99 . It came with cinnamon sticks a one topping pizza and bread sticks . I was a bit disappointed as the pizza barely had cheese on it and the cinnamon stivjs looked like someone took a bite out of them . The delivery driver was fast and polite however.
… morePaul Lyell
Common sense is gone, pulled up to drive thru a few minutes after our order was supposed to be ready, told they had an issue and it would be 10 minutes or so. Paid for pizza, and then came back 10 min later and was told our food was cold and they had to cook it again and it would be another 10 min. Huh?? Where the hell did the order go? Absolutely insane
… moreDawn Johnston
Service was fast & the pizza was very good. Definitely will order from this location again.
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