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Find your nearby Pizza Hut® at 1309 West Washington in Pittsfield, IL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Popular delivery, carry-out & dine-in chain known for pizza, wings & pasta, plus sides & desserts.
Address and Contact Information
Address: 1309 W Washington St, Pittsfield, IL 62363
Phone: (217) 285-9616
Order and Reservations
Order: Order online
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Reviews
Dylan Dunn
The experience at this location was absolutely terrible. There was a sign stating that we needed to wait at the door to be seated. We stood at the door for approx. 3-5 minutes without being acknowledged. This led to us being confused on whether we should just sit down and wait for service or wait at the door to be seated. When we were finally acknowledged, the individual behind the counter said that we could just find a seat and someone would be with us shortly. Someone came to the table and gave us menus and asked us for our drink orders. Then we placed our food order on the app due to the waitress checking with management to verify we could eat an app purchased order in the store. We received confirmation that we could eat an app purchased meal at the restaurant. We placed our order on the app and the app told us it would be 15 minutes until our food was ready. We decided to get the salad bar and it was absolutely disgusting. My friend put the ranch on her salad and it was EXTREMELY sour. The time labels stated that the offerings on the salad bar were “fresh”, but the ranch was EXTREMELY sour and the dressings were hard on the top making it appear like they were not being changed out when expired. The food on the salad bar appeared like the store has been switching the expiration labels without actually replacing the products offered on the salad bar. The carrots were also extremely slimy and the pickles had a weird taste as well. She asked me to try it (the salad dressing) to see if I agreed and I did. It was SO BAD I almost got sick and immediately spit the salad out in a napkin. I then went up to the counter and told the girl who was standing at the computers and she said she’d switch out the dressing. Even though we complained about the quality of the salad bar, the store still made us pay for my friend’s plate. The souring of the dressing made my friend completely lose her appetite. After about 25 minutes of waiting, both myself and one of my friends went to the counter and our food had been ready and had just been sitting in the warmer instead of being brought out to us. We took our food back to our table and began eating it. The pizza was extremely dry and very underwhelming. The cheese sticks and the barbecue wings were surprisingly delicious considering our experience with the pizza and the salad bar. During our time there, we were only given our initial drinks and any additional refills we had to go to the counter to request.
A couple of days later (today), we called the store as we placed another order thinking it was just a one off situation. We brought the food to the house and the pizza was EXTREMELY dry again. At this point, we determined that instead of the experience we had a couple of days ago being a one off situation, it appeared to be more of a quality control and customer service issue at the store. We called the store and spoke with someone by the name of Jeremy. He claimed to be the manager at the store. We informed him of our concerns at the store and he didn’t even acknowledge our concerns nor did he apologize for our experiences at the store. Instead, he said, “Well… you’re the only complaint we’ve had…” He was completely dismissive about everything and we just said that we would take our concerns to the corporate level in which he replied even more dismissively, “Okay… have a nice day.” very sarcastically showing that he did not care. Based on the lack of a customer service mindset/attitude from the manager, it does not surprise me of the lack of customer service and quality standards at the store.
Update: Service rating went from two to four stars and overall review rating went from one to three stars. Someone by the name of Shannon called us and explained that the difference in flavor for the ranch condiment could have been due to a brand issue and she said that she’d investigate the above issues as well. In addition, she advised that she was going to place a credit on my friend’s account due to the inconvenience.
… moreA couple of days later (today), we called the store as we placed another order thinking it was just a one off situation. We brought the food to the house and the pizza was EXTREMELY dry again. At this point, we determined that instead of the experience we had a couple of days ago being a one off situation, it appeared to be more of a quality control and customer service issue at the store. We called the store and spoke with someone by the name of Jeremy. He claimed to be the manager at the store. We informed him of our concerns at the store and he didn’t even acknowledge our concerns nor did he apologize for our experiences at the store. Instead, he said, “Well… you’re the only complaint we’ve had…” He was completely dismissive about everything and we just said that we would take our concerns to the corporate level in which he replied even more dismissively, “Okay… have a nice day.” very sarcastically showing that he did not care. Based on the lack of a customer service mindset/attitude from the manager, it does not surprise me of the lack of customer service and quality standards at the store.
Update: Service rating went from two to four stars and overall review rating went from one to three stars. Someone by the name of Shannon called us and explained that the difference in flavor for the ranch condiment could have been due to a brand issue and she said that she’d investigate the above issues as well. In addition, she advised that she was going to place a credit on my friend’s account due to the inconvenience.
Shawnee Irvin
Food was good. Remodel looks nice. But we went to pay a $60 meal with $100, mind you the change back would be less than $40. The unprofessional of the business of this size not being able break bills is crazy! Not everyone carries all $20 or debit card. The worker made the server get change out go her own personal wallet to break the $100 for us. I do not believe that is professional. Business should be able to accept bigger bills for larger orders!
… moreTyler Dolbeare
Good food but I miss the cozy feeling. It feels like a cheap taco bell after the remodel. No privacy between booths. Bright white lights that are just low enough to shine in your eyes constantly aswell as white walls. And the cheapest fixtures from home depot . I mean the arcade machine is gone! Its sad.
… moreDavid
Been years since I’ve eaten at our local Pizza Hut and I was quickly reminded why! It’s simple, all areas were trash, service, food, atmosphere, prices, cleanliness!
Seems like staff hated being there, it was 1 person dealing with whole floor who seemed overwhelmed.
Just not a fan!
… moreSeems like staff hated being there, it was 1 person dealing with whole floor who seemed overwhelmed.
Just not a fan!
Brandon Turnage
I ordered two medium pizzas from this location, because the small is no longer an option. However they obviously still use the small pizza toppings ring on the medium to rip off customers. Here’s two pictures where you can blatantly see they used a small size ring so they could short on cheese and toppings. Unbelievable how they rip off everyone in this small community. The owner should be ashamed!! Took it back and asked for a refund. Will never come here again. This place is stealing from customers! If you want pizza Gianni’s or Casey’s are much better options!
… moreJason Simpson
Right as we walked through the door, I’m not sure exactly what time it was but the waitress sighed when seeing us walk through the door like she didn’t want to wait on or anything. Then another couple walked in between after us and so there was only two tables the whole time we were in there. The pizza wasn’t completely hot when it got to us and the waitress never came to see if we wanted anything else to drink the table was sticky and everything had a not quite clean look to when it was time to pay I walked up there now mind you I didn’t see the sign it was handwritten that they don’t accept anything but over $20 bills. All I had was 50s and hundreds and I looked at the waitress and I was like so what are we going to do so I ended up against the counter and it was sticky, with soda marks on it. How did the waitresses said what are we going to do then cuz I’m not going to go and make change and the bill was $46.65 and the way I look at it if I got legal tender it’s not my problem if they can’t make change for it. What is it like $3.35 that the lady owed me and she acted like that was a big deal, and I don’t know how that she had to change like all the money in your pocket I don’t see how she made that much tips that day cuz she was a terrible waitress. I can remember whenever I was a child Pizza Hut was my hands down favorite place to eat not McDonald’s Pizza Hut. It’s sad when you said a gas station can out Pizza The Hut. If you ever in Pittsfield by your pizza from Casey’s
… moreAngela Stumpf
So great to have a good pizza. The staff was friendly and service was quick. Thank you for a pleasant lunch.
… morePrince Fan
Not sure if it was an off night, but my 2 stars is being nice. They sat us got us our waters and no menus. Then came back 10min later(only 5 tables full in entire restaurant) to take our order and that was our chance to ask for a menu. 15 min goes by and waiter looked over at us several time but walked away each time when my daughter went up to the register to tell them we were ready to order. 10min go buy after placing order and he sets 1 pizza down on our table that aren’t ours and walks away saying nothing. It belonged to the people next to us so we passed it over. Another 10min goes by and he drops off 2 more pizzas at our table that aren’t ours either, they were for a table in the other room. We got ours a few minutes later not hot and waiter never came back to our table. As my husband went to pay up front he saw 6 employees smoking with the door open. No wonder everything was so screwed up! And the large party next to us, they lost their order after they gave them their breadsticks and waiter claimed they searched and couldn’t find their ticket so they had to wait all over again with no apology. Lousy run place.
… moreJohn Wilson
Place needs to figure it out we ordered food on the app as carry out to save time passing through, the pizza wasn’t started until after we paid and when we finally received our food the wings were absolutely terrible nothing like other Pizza Hut stores we’ve visited
… more