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Find your nearby Pizza Hut® at 103 E Hamilton Rd in Bloomington, IL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Popular delivery, carry-out & dine-in chain known for pizza, wings & pasta, plus sides & desserts.
Address and Contact Information
Address: 103 E Hamilton Rd, S Main St, Bloomington, IL 61704
Phone: (309) 827-4646
Order and Reservations
Order: Order online
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Reviews
Stephanie Ross-Rogers
We order 1 Tavern style pizza with pepperoni, olives, mushrooms and sausage. The pizza was over cooked. We also ordered fries and 2 types of boneless wings. Hot dry rub and Garlic Parmesan. I am going to upload my photos and you can see for yourself. I want my $45.00 dollars back. The garlic Parmesan looked like the chicken was soaked in butter the dry rub was thick. Well this is my last time being disappointed with this Pizza Hut…
… moreDyshika Jacobs
I recently placed a delivery order totaling $48.88, and unfortunately, my experience was highly disappointing due to both multiple mistakes in my order and the way my concerns were handled.
Order Issues:
Missing Items: Starry drink and 2 cups were not included.
Pizza Incorrect: I ordered a half-and-half pepperoni pizza (half cupped pepperoni, half regular) in tavern style, but it was not prepared half-and-half nor in tavern style.
Apple Pies: These were severely undercooked, doughy on the inside, and inedible.
Customer Service Issues:
When I called the store to resolve these issues:
On my first call, I was told that they did not make my order at all.
On my second call, I asked for a manager and was connected with someone who identified herself only as Tiffany, stating she was the store manager and refusing to provide her last name.
She refused to issue any reimbursement for the missing/incorrect items.
She dismissed my concern about the apple pies, saying she had never heard of complaints about them being undercooked.
When I explained the pizza was not correct, she insisted that tavern style is always cut in squares (which I already knew) but ignored the fact it was not prepared as ordered.
She then claimed that her district manager personally made my order and that if I wanted a refund, I would need to physically bring the incorrect food back to the store—despite the fact that I had paid extra for delivery service.
When I explained that this was unfair and poor customer service, Tiffany told me that she “doesn’t do customer service.”
Why This Matters:
I paid for a service and did not receive what I ordered. Beyond that, the way I was spoken to was unprofessional, dismissive, and completely unacceptable. A manager refusing to take accountability and telling a paying customer they “don’t do customer service” is unacceptable representation of your brand.
Resolution Requested:
A full or partial reimbursement for the items that were incorrect/missing/inedible.
A review of how customer complaints are handled at this location, as I was treated unfairly and disrespectfully.
Because of this experience, I will not be ordering from this location again and strongly recommend that others avoid it until these issues are corrected.
… moreOrder Issues:
Missing Items: Starry drink and 2 cups were not included.
Pizza Incorrect: I ordered a half-and-half pepperoni pizza (half cupped pepperoni, half regular) in tavern style, but it was not prepared half-and-half nor in tavern style.
Apple Pies: These were severely undercooked, doughy on the inside, and inedible.
Customer Service Issues:
When I called the store to resolve these issues:
On my first call, I was told that they did not make my order at all.
On my second call, I asked for a manager and was connected with someone who identified herself only as Tiffany, stating she was the store manager and refusing to provide her last name.
She refused to issue any reimbursement for the missing/incorrect items.
She dismissed my concern about the apple pies, saying she had never heard of complaints about them being undercooked.
When I explained the pizza was not correct, she insisted that tavern style is always cut in squares (which I already knew) but ignored the fact it was not prepared as ordered.
She then claimed that her district manager personally made my order and that if I wanted a refund, I would need to physically bring the incorrect food back to the store—despite the fact that I had paid extra for delivery service.
When I explained that this was unfair and poor customer service, Tiffany told me that she “doesn’t do customer service.”
Why This Matters:
I paid for a service and did not receive what I ordered. Beyond that, the way I was spoken to was unprofessional, dismissive, and completely unacceptable. A manager refusing to take accountability and telling a paying customer they “don’t do customer service” is unacceptable representation of your brand.
Resolution Requested:
A full or partial reimbursement for the items that were incorrect/missing/inedible.
A review of how customer complaints are handled at this location, as I was treated unfairly and disrespectfully.
Because of this experience, I will not be ordering from this location again and strongly recommend that others avoid it until these issues are corrected.
Emily Wysocki
Best Pizza Hut I have been to in YEARS. An older blonde woman helped us with our order. She even sent us with plates and silverware since we had a to-go order and would be eating on the road.
… moreSquirrel6869 Smalley
Wished i could give negative stars we had delivery our order shows up missing a few items. No big deal it happens so i call the store when i gave them my fiancée last name guy on the other end of line started to question me about her last name saying thats not a real name. And started to make fun of it. All i gotta say is next time i wont be getting delivery ill be sure to approach this store in person and deal with it. Absolutely horrible to make fun of a customers last name.
… moreBahiyyah Khalilallah
The manager here is horrific. Speaking as someone who has been in managerial positions for the better part of 25 years, this manager SHOULD NOT BE MANAGING PEOPLE. He has a horrible, explosive temper and an immature disposition. He is unable to accept constructive criticisms and will LITERALLY fly off the handle at the drop of a hat.
I have had a few VERY, VERY positive interactions at this location – from service to atmosphere to food quality. However, this experience has solidified my resolve to patron other Pizza Huts in the vicinity.
Horrible decision to hire/promote that person to the position of manager. He was a disgrace.
… moreI have had a few VERY, VERY positive interactions at this location – from service to atmosphere to food quality. However, this experience has solidified my resolve to patron other Pizza Huts in the vicinity.
Horrible decision to hire/promote that person to the position of manager. He was a disgrace.
Scott Tornquist
Had The worst experience from this pizza hut, one pizza was correct, one was totally wrong, tried calling the store 7 times, kept getting transferred. We emailed the company and said some one would get back to us in 3 to 5 day’s. Last pizza from this place for us.
… moreMason
One of the best pizzas from a big chain. Obviously the food can be hit or miss, but the person who made our pizza tonight did an awesome job. We asked for well done and half the time we don’t get it, but tonight it was perfect.
The prices are very high now. Best to wait for deals and never order delivery.
… moreThe prices are very high now. Best to wait for deals and never order delivery.
Alisha Wallace-lockett
The customer service is off the chain! I feel so welcome every time I go there and the food is amazing!
… moreKimberly Spiller
The cashier was very helpful and polite. It’s good to know that great customer service still exist.
… moreKenzie Karr
every time I come here I have a very positive experience! I am always greeted when I come in the door, and they are always very kind. I definitely recommend coming here 🙂
… more