Brent Montgomery
Order $35 worth of bone-in wings on 8/15. What they delivered was $20 worth of boneless wings. When we called back to let them know the “manager” didn’t belive us and said she knew they were correct because “she made the order”. When we offered to send pictures she again replied “I don’t need pictures, I made the order”. She would not do anything except send out more product, which would have arrived 1.5-2 hours after originally ordering. We said not to worry about sending out anything and just wanted the order canceled, or at the very least our $15 back for the difference between what we ordered and what was sent. An hour later she called back and apologized and claimed to have canceled and refunded the order. A couple of days later the general manager Chris responded and said nothing about the refund. I asked if it had been initiated and he ignored me, never responding. Now a week later and still no refund of any kind. They literally stole $15 and are not giving anything back. Stay far away from this place.
… moreTasha Cowap
It was three minutes away from my hotel and it took 20 minutes from when I got the text saying it was on its way. When I checked the tracking it showed “one minute away” for most of that time, and then said delivered. I called the store and while I was waiting on hold my order finally showed up.
… morejoseph matzke
Ordering for delivery I suggest to any and all a recording of your order; I just called wondering why the wait was so long and this extremely unpleasant manager informed me their driver attempted to deliver; and was unable. I had my window open while my girlfriend watched for the delivery person, and as she claimed I did find a text in my spam folder from the driver. A keypad is at the door with last names and apartment numbers on the legend. Was asked upper or lower during the order process; there’s 3 uppers here; upper F was given along with my name and credit card. Thanks Pizza Hut for your friendly however lacking in attempt to deliver already paid for food! I would be willing to bet had I not paid for in advance, the effort to find the intercom pad would have been made. Joseph L Matzke || Owner, Clarity Construction Consultants
… moreCharles Ashley
Ordered a pizza over the phone because the website wouldnt put my order through, my order was 5$ more ordering over the phone and they didnt put bocon on like I ordered. So 5$ more with 1 less topping? Just doesnt add up to me? Seems like somebody’s skimmin…
… moreKenneth Nance
I ordered a supreme pizza, I told them I wanted everything on it. The only thing I didn’t want was pork, some reason they didn’t understand my order and still gave me pork went up there again and they still messed my order up. Three time they were rude and disrespectful. Saying all I only wanted us ground beef when I pacifically order my supreme pizza telling them exchange the pork out for ground beef. Never will go there again.
… moreBrittany Lane
I placed a delivery order at 8:30pm on the Pizza Hut website, didn’t get my order until 10:56pm via DoorDash. The pizza and the garlic cheese bread looked like it had been sitting for 3hrs. I went to the store myself to get them to make a fresh pizza and cheese breadstick, 10min later I get another pizza (no cheese breadsticks) and it looked like the pizza was already made they just put it inside the oven to warm it literally. All I got was a $20 voucher when I spent over $30. Plus had to wait 2 plus hours for it. The photo attached is the second pizza that I had just received btw.
… moreBonnie Dickman
I got a carry out on 3.3.26 and the pizzas and cheese sticks were perfectly made!! I travel for work and this is my favorite Pizza Hut around!!
… moreXavquez
Came with the Mrs. to dine in. No one was there to greet us at the door, so we just seated ourselves. Waited 10 minutes and still saw no one in the restaurant. We left since waiting 10 minutes without even seeing an employee is ridiculous.
… moreCarissa Buchanan
Pizza was still not delivered, 20 minutes past the estimated window. When I called they stated the pizza was probably 2 minutes out. Still no pizza, and the employee could not provide any additional information. As they transferred me to a manager, per their suggestion, they yelled, “we got another one.” The manager was rude, told me their app doesn’t sync with orders so estimates and delivery times will be wrong frequently. Also, my order was incorrect when I opened it. So be aware if you order pizza from here!
… moreMomo Panda
We ordered bone in wings delivered. The order was wrong. They gave us boneless which is cheaper btw. (I didn’t even mention my order was supposed 12 ct traditional sweet chili. There was only 8.) I called to tell them. The lady that answered said she made them bone in with extreme attitude. iThe receipt says bone in. I told her that it was wrong. She said she’ll send out the new order and we need to give that order back and that it would be another hour. I’m not about to wait another hour after I already waited an hour for the food in the first place because THEY made a mistake and aren’t willing to take responsibility for it. She said she’s sending it out. I asked for a refund and she said she won’t give me a refund. I got angry of course and I admit I cussed at her. She hung up on me. I have loved Pizza Hut since I was a lot kid. The quality has definitely been on a decline and now I don’t even want to go anymore.
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