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Find your nearby Pizza Hut® at 1438 Northport Drive in Madison, WI. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Popular delivery, carry-out & dine-in chain known for pizza, wings & pasta, plus sides & desserts.
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Reviews
Cody
Pretty much all the pizza there is always overcooked, so there’s no cheesy melt. When you move a pizza slice, it’s like cardboard. This pizza was one of the worst we’ve ever had. The sides they have, you know, the pizza melt and things like that, are pretty good. But actually, the pizza is bad. This picture is of the New York one, the big one. And this was three days ago.
The good thing is the staff is nice. Pretty much that’s the only thing that’s good.
The crazy part is I don’t do a lot of reviews. I do reviews when something’s going wrong with the cooking, because they’ve got to fix that. And that’s why I did this review. For me, it’s not something I do all the time. But when it does happen, it means something’s wrong.
… moreThe good thing is the staff is nice. Pretty much that’s the only thing that’s good.
The crazy part is I don’t do a lot of reviews. I do reviews when something’s going wrong with the cooking, because they’ve got to fix that. And that’s why I did this review. For me, it’s not something I do all the time. But when it does happen, it means something’s wrong.
GeminiGurl
Messed up my order, when I called the girl that wears the hat was really sweet. She is ALWAYS super nice. This is HAND TOSSED When I got home and looked at the remade pizza it was laughable. My kids said Why is it so flat! It was dark and dry and very thin. I wasn’t going to drive back again for a third time so we just ate it. The food quality and service has gone way downhill.
… moreMark Raube
Placed an order at 6:27pm for delivery to my work. The tracker gave an ETA of 6:57pm (probably a generous estimate, which is okay). It was a busy shift and we keep our phones on Do not Disturb while working as part of company policy, but I checked the tracker from a company computer around 6:50pm to see the status and it said it was on the way and I went back to work. By 7:20pm I hadn’t heard anything from our front desk so I went up to check and they said they hadn’t seen anyone come in with any deliveries . I called the store from our front desk who apologized for the wait and said the driver should be here in the next 5-10 minutes. By 8pm I had still not heard anything so I called again and was told the driver had come, attempted to call my personal phone and then left. I guess the driver must have never even gotten out of their car because the front desk said they never saw anyone come in, let alone anyone with pizza, so either the store lied to me about the driver arriving or the driver is just a really dumb person who didn’t think to walk in the front door of a very obvious business or speak to anyone inside. I’ll take about 1% of the blame for not answering my personal phone while, 1% for not thinking to change the contact to our front desk’s number, and another 1% for ordering from Pizza Hut instead of my usual Domino’s (I had a coupon) who actually has a spot for delivery instructions when putting in addresses. So 97% error to this driver, unfortunately there isn’t an option to take away 97% of their tip so I had to settle for the store’s offer to remake the order. They had virtually no options for resolution, in the second call they didn’t even offer an apology, they did however, offer to deliver the cold food again (great, but I don’t want cold food especially since its your fault it is cold), remake the order (great, now I can wait an additional hour) or refund the order (great, now I’m still hungry and will have to find some other food option). The remade order finally arrived a few minutes ago at 8:45pm, the driver apologized and the food looks good, I bet it will taste great regardless since I’ve been waiting over 2 hours to eat.
… moreJonathan Friske
The manager discriminated against my two disabilities. The manager expressed making a pizza and I relayed a person I know will go get it. I got a call that they wouldn’t exchange the pizza; unless, the original pizza was exchanged (which was 75% uncooked dough). I could barely get the pizza up because I have one arm, and no means of transportation. The manger told my person picking up to leave and stated I was on a “monitored & recorded line” for the pizza exchange. The manager violated the ADA guidelines, and has piss poor customer service skills. The observation was the place was absolutely filthy. The only good thing is the staff are awesome. The manager should be fired for having no empathy, not following through with THEY’S word, and incompetence. The situation is despicable, and in violation.
… moreSummer Mitchell
I would give it zero stars! Whoever that black guy, maybe 5’7”, smaller build, mid to late 20s, he needs to be FIRED! 3 times he’s delivered trash quality food in the past couple months, and on the 3rd time when I was fed up, I’m on the phone with him for 9 minutes, and he doesn’t say a total of 5 words. I kept saying, hello, hello, and no answer, SO RUDE!
I ordered the big box. Both the cheese and pepperoni pizzas were dried to a crust. They were absolutely sitting there pre made for hours! Disgusting how you could deliver something of such low quality. People spend their hard earned money on this stuff.
… moreI ordered the big box. Both the cheese and pepperoni pizzas were dried to a crust. They were absolutely sitting there pre made for hours! Disgusting how you could deliver something of such low quality. People spend their hard earned money on this stuff.
Kyler T
Ive been ordering from this location religiously for the last 6 years: they are consistent with my pizzas and quick. They make and/or deliver my food literally as fast as humanly possible. The Pizza Hut App has issues while the people working have always been fine.
… moreDominic Martin
Terrible service..also dirty environment and when asked how to redeem my free pizza they said they couldn’t do it so I went to sun prairie and it was no problem! Pizza Hut northport pleas do better and the manager on duty was rude
… moreShell Thompson
So rude wouldn’t allow me to change my order after I informed him the allergic reactions about the no pork on the items and hung up on me while I waited over 20 minutes on hold and was hung up on 2 times prior to them picking up do not order from here they are obviously understaffed, and it shows in the disrespects of the agent who answered the phone. I can imagine that there’s so many things not being done correctly here at this establishment.
… moreTracy Peterson
Ordered Pizza to be delivered at 5:30 pm for my Saturday night dinner date. Instead it shows up at 3:50 pm. A little early and now the dinner is going to be reheated. Uhg!
… moreRikki Flint
The worst customer service ever! Have tried to order from here many times and every time is a headache. Don’t even try to use your BuckyBook coupon.
… more