Buddo Hood
Ordered online. Placed pizza order and in the “SPECIAL INSTRUCTION” box, I noted to PLEASE BAKE PIZZA CRUST WELL DONE.
Pizza showed up barely cooked, almost under cooked. I had to pan fry the pizza slices to get any color or crunch to the pan crust.
I did call the location to tell them the pizza wasnt prepared the way I specified, so they offered a remake and sent a new pizza. The outter crust was better the 2nd time around but the pizza crust underneath was still under cooked and almost soggy. We ended up throwing it out. WASTE OF MONEY AND TIME.
The ironic thing was, I was gonna place my order elsewhere, but Pizza Hut had a better special. I wont be making that mistake again. Ill be ordering from where I know they get it right the first time.
1☆ was for the attempt to fix the issue. Thank you…You tried
… morebob murphy
I ordered one pizza, carry out, on-line, with extra pepperoni, if it was extra, I’d hate to see standard. Anyway, after she slapped .y pizza on the counter, she pushed the card reader towards me, I said I paid online, she said this is for a tip my my crew in the back. I said no, I ordered one pizza. You didn’t do anything. She yelled for me to get out of my store! I yelled back you didn’t do anything! I’m NOT tipping on a pizza that I picked up! So crazy! If you don’t like your job, get a different one, but don’t try to shame/force people to tipping you. I didn’t dine in. You didn’t do anything except your job!
… moreWack Ashimself
They are evil. “APPLE” promised me a refund from my new years eve “they forgot, twice.” Never got it. Went for a refund? Robots who HUNG UP ON ME over 4 times> I literately will DIE before I eat here again.
… moreRyan Southwell
If you want to pay for delivery and never receive your order or a refund this Bay City Pizza Hut is the place for you. After ordering through pizza hut they suppsudly pass their delivery off to doordash and it disappears. Someone claiming to be a General Manager told me her name is Apple and her Area reps name is Sean. She still has not cancelled the order or refunded like she has said multiple times. I have tried to call the number she gave me for the area rep and she was the one who answered. When asking for Sean, she said to hold a minute. I waited on hold for 10 minutes then was hung up on. Calling back she doesn’t answer. I’m sure this is a running scam by this point. When contacting the pizza hut online chat center they have been no help. Just telling us to bring the email receipt into the store which does no good when Apple is the contact in store. It’s sad this happens in a world where everything is becoming increasingly more expensive. If a General Manager is scamming people what recourse do we have.
… moreJoshua Smith
The crew had a long night (understandably so) and I’m really grateful to the team for taking their time to make sure the pizza was perfect! 5/5 great job
… moreKim Hare
We usually enjoy getting pizza and have never had an issue, but tonight was concerning. I walked in to get our carryout order and was appalled and speechless. One employee was wearing Crocs for shoes and the second was gross. He came in wearing a taco bell T-shirt. Looked like an employee shirt, carrying his taco bell order and went to kitchen area. He proceed to make 3 personal pan pizzas wearing no gloves. Reaching a nto food, shaking excess and doing it 3 times! I was glad my order was done and not the next order. Where had his hands been? Why did he help himself with no concern about safety? Makes me second guess the cleanliness of the entire kitchen area. Also if that is the norm what else is allowed
… moreExiled Wolf
Order was missing an entire large pizza and breadsticks. Been on hold for hr still no answer. Then call center gives me corporate number and they say call the store for complaints or issues with orders.
… moreLONER STONR
The guy who took my order was very nice helpful!!
I wish there was a dine in area I come from out of town hate to eat in my car but over all great place!
… moreKiller blue bunny
I’m from Flint Michigan and I am so bummed they closed the only Pizza Hut in town so when we’re in Saginaw they have Pizza hut’s all over so I visit as much as I can. The Pizza hut’s we visit in Saginaw have all been great pizzas fresh hot and taste amazing I miss it
I did hear the Pizza Hut in Flint was extremely nasty and that’s probably why they close down and the customer service there was horrible
… moreSteeler Girl
I love this Pizza Hut! My town doesn’t have a Pizza Hut, so every time I come to Bay City, I order here. They don’t have an inside dining area and perhaps could be a little cleaner, but nothing awful. The 2 most important parts for me are: 1) they get my strange order request (no sauce on my pizza) right every time! 2) Unlike Gaylord Pizza Hut, my order can have an original pan pizza crust. I always order from the app, and they have even called me if they have a question about my order!
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