Earl Jones
Had a known before I ordered, I would have went somewhere else. I ordered and paid online at 12:40, the site said that my order would be ready for pick up by 12:56. I arrived at 100. My server then printed out my receipt and told me my order would be ready in 15 minutes. More importantly, she was wearing pajama pants and a hoodie, preparing my food. The store is not kept at all. I spent the whole time wondering if my food would be safe to eat. Not to mention, my food was not ready in the 15 minutes that she gave me. I was on my lunch break at work, and this made me late returning. Just overall sketchy experience.
… moreLorena Jones
I put in an order on the New Yrs eve. Initially thinking this is great! However that was short lived. The order was put in, the order was being tracked as being prepared, but show how my order never got dispatched. I received a message saying my order was canceled by the delivery person. Never any explanation and the order is still showing being prepared as of today. Most horrible service I’ve ever received. If they were going to treat me like that, I could have went somewhere else. I wasn’t able to order any food for the New year’s.
… moreLarrina Gulley-Marsh
I felt so bad for the young lady. She was the only worker there. She did do her best. Although my pick up time was @ 230 I got there @ 250 my food was still not ready. When I did finally receive my I was missing a pizza. She then told me it would take 10 minutes for another one. I went back to work and the returned 15 minutes later mind you I work at giant eagle and I still had to wait another 10/15 for a personal cheese pizza. She needs a raise and some help. I will NEVER RETURN. THIS LOCATION NEEDS TO BE SHUT DOWN
… moreJustGios 11
Went there to pick up an order at 6:40 it took them till 7;40 to hand me my order. My pizza was messed up twice and the woman there was extremely rude and unprofessional. She was yelling orders and told us if we didn’t say me then she’ll let our order sit there. No customer service skills at all. You’re better off going to McDonald’s tbh.
… moreDustin Calloway
Please don’t burn half of my pizza and under cook the other half. In addition, please don’t serve me old, hard bread sticks that sat out all day. If you could, I would like my money back from my order. We were forced to throw away 98% of our order because it wasn’t edible. I will not be returning to your Maple Heights location ever again!
… moreKamil Parker
Digusting, unprofessional store needs to be shut down. Ordered a pizza online for delivery thinking they had their own deliver drivers they pushed the delivery through doordash. It took 2 hours and 4 doordash drivers canceling the order because it wasn’t started to get my food. Then when I got it which was the 20 bundles two pizza boneless wings and breadsticks (they didn’t have my breadsticks prepped which is why they never started the order but why not just call me like the last door dasher did??) the pepperoni pizza I bought was definitely cooked twice and burnt in some areas and I live down the street and it took that long for unedible food . Trifling and a waste of money then when you try to call them you can never get the store only they’re call center like that’s weird and stupid cause they don’t have any information to help you at all. If I could give them ZERO STARS I WOULD. Honorable mention : they did give me a free large as many as 10 toppings pizza for the inconvenience but I went to a the chagrin location for it because I’ll never got to maple again smh
… moreShelly Shelly
New Years Eve. I stood at the front for 5 minutes without anyone acknowledging me. I heard one young Man say, “you got someone in the lobby” A female voice then said, “I know.” Young people today really need to do better at learning how to present themselves professionally when working. One girl looks like she’s in her pajamas. The workers are using profanity while conversing with each other. I’m doordashing right now, but I will not order from this Pizza Hut
… moreSaguaro Frankwhiteboyswag
I ordered a big dinner box for $19.99 on 2/21/26 with 2 pizzas breadsticks and boneless wings and additional boneless wings and was charged $37.87 when the food get to my house I ask the DoorDasher where’s my wings he said they didn’t send them and I paid with cash when I call Pizza Hut they give the run around about my reimbursement transfer if me to different call centers and not Southgate Maples Hts direct store.
… morePiper Gerhart
We have been waiting on a order for over 2 hours. I called them and got transferred several times. They then finally got me to the right person and they hung up on me after I told them the problom. They are petty and I aint the type to mess with or my food. Do not even waste yalls money here. Yall finna get shut down once im done.
… moreAnna H
Cut the cheesy bread once. I guess all my coworkers are going to eat lady and the Tramp style. What kills me is this took work. Someone opened it, cut it once and said, that’s good. Then closed the lid.
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