Venus
Door dash delivered from this location. Clearly, they are rushing orders with the oven turned up too high. The pizza wasn’t cooked all the way. Well done, crispy on the outside, pepperoni, cheese, & sauce, not thoroughly cooked inside. If they had bothered to slice the pizza, they would have known it needed to be cooked longer. Otherwise, once I put it back in the oven, it was pizza hut good!
… moreAlan Turner
Crew was very friendly and helpful. We ordered two pizzas and one of them was quite done compared to the other. They were both the same crust but the cheese was much browner on one. Overall though, pretty darn good pizza. I will definitely be returning
… moreMary Kay Frey
Cherry Grove location – Got the two large pizza with bread sticks deal. Everything was correct and on time for pickup, but the pizza seemed a little dry and maybe not well cooked? Nothing raw or anything. Even the pam pizza seemed softer and less flavorful, not the crunchy buttery crust like I wanted. Also paid for 4 extra pizza sauce cups and they seemed smaller than normal size. Maybe inflation hitting hard. When I went inside to pick up the worker wasn’t as nice. Just said “name” and “sign here”. Normally very friendly staff.
… moreChristy Martin
When they have the dough in stock for the pizza preferred, especially pan, the pizza cannot be beat. A few recent orders have had difficulty getting all items requested and incorrect sauce used; but overall, still the best pizza option out there, by far.
Update: They have improved with the orders being correct and their pizzas still cannot be beat!
… morePatty Hatton
The employees they have now are all very friendly and our last four visits pizza was done exactly as ordered. Also want to add that I appreciate them all especially when they tell me to have a great day or night. And I like the way you work as a team when busy you all were still smiling and engaging with the customers as we waited or were coming into the store making sure we had what we ordered or asking if we needed things we may have forgotten like paper plates, sauces or drinks. Highland Heights, KY is the best Pizza Hut in the area. Thanks for your hard work and great attitudes!
… moreKaitlyn M
Don’t send a Doordasher to deliver my pizza from somewhere that’s known to be for delivery, from staff that work there. I’m paying the store… Not door dash. And seeing that the dasher is coming from a subdivision I live in, where it will take twice as long. I literally could have just ordered carryout if I would have know this would happen. Would rather have someone with an actual job bring it to my door.
… moreEvangeline Bradford
See how both my pizzas were served…
And they didn’t cut them…
… morePatrack Swayzee
These guys are doing a fantastic job! I had a big order for carry out and it was super busy, but everyone was working hard like machines! The short blonde lady was very polite, professional and calm given the amount of customers waiting for their order. I could hear other people complaining, but I assume they have never worked in a service industry job before.
With so many places closed during this crisis; I am so thankful that people like the staff of this store are willing to continue to provide the excellent pizza that they do! Thank you so much!!
… moreJennifer Koster
Ordered delivery with a 25-35 minute wait. We’re over an hour in and nothing. We tried to call and waited on hold for fifteen minutes–nothing. I called back, someone hung up. Tried a different option and was connected to an off-site call center who couldn’t help. So now, Pizza Hut has essentially stolen $41 and is wasting our time by not answering the phone. If you can’t fulfill the order, don’t take it, or let us know you’re cancelling it but don’t just do this. We will not order from here again.
… moreJeffrey Hicks
Ordered a reasonable amount of food to be delivered through their app. It was not indicated that they are now using Door. So I ended up waiting for 2.5 hours and go no food. Then I was informed that it would be 5-7 business days for a refund. Will never use them again.
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