susana danso
We ordered items that cost more than $50 and added a $10 tip. The app kept saying it was on its way and it was more than 2 hrs since we placed the order. Not knowing they delivered it and left it at the front desk but the app didn’t show it was delivered. By that time we have called the store 4 times and they either dropped the call after waiting for a long time or they kept connecting us to “the store” which is a weird system because we called the phone number listed as the store number. The pizza was cold and tasted horrible. Pizza crust was doughy and undercooked. The only thing that tasted a little better was the cheese sticks. They also got the chicken wings order wrong. Never order from this place! They suck and don’t deserve a star.
… moreChastity
I ordered a l large stuffed crust pepperoni pizza and two salads. My total came to $36 and some change. I gave the delivery guy $40 in cash and he told us that we need to call the store to get a refund so we gave him $40 for one stuffed crust pepperoni pizza and when I called back they would never pick up the phone they would never call me back nothing nothing at all it’s like they just robbed me. The pizza was not really good either it seemed like it was rushed however I’m still trying to get in contact with them today so since they don’t want to answer the phone I’m just going to go drive with my receipt and go ask for a refund because this is unacceptable I came all the way to visit Syracuse and this is what I get for dinner. Not cool very disappointing
… moreJasmine Kayy
Order Delivery tonight, and was absolutely disappointed. Had the wrong food delivered, and absolutely no one took the effort to even review the order and get my family the food we paid for.
What a waste of food. Maybe 2 side items they can eat was delivered by happenstance but the pizza is inedible.
Hangs up the phone and then won’t answer at all. Chat won’t work towards a resolution. Won’t ever leave dinner in this crappy restaurants hands again.
… moreDanny Kilbride
I had ordered a special combo for $8.49 which includes 4 boneless wings, 1 pan pizza pie and 20 oz soda. Pam George told us that is was $13.94. Luckily it was fixed but she forgot about the sauce for my boneless wings and my 20 oz soda. I had to ask her if I can grab my soda from behind the desk. I also noticed her keys and 2 cigarette boxes right on the counter and I noticed that there’s dust behind the computer. Bathrooms are a mess and Pam George rolled her eyes and huffed and puffed.
… moreRick Blake
We decided to get the old fashioned pan pizza for one. It came out great. Crust was cooked correctly, toppings were fresh and sauce very tasty. The service was incredible, they even brought it out to the car where we were waiting for it to be done. Highly recommend this ppizza restaurant
… moreMike Billingsley
I ordered from Uber eats at 5pm, because I wanted something fast and good so we got our estimated time of 610 pm so when 610 came and the order was not out for delivery we called Pizza Hut manager Alie and she told us they were waiting for the Uber driver and we proceeded to complain to Uber they told us someone was on the way at 630 so we just waited because Uber would not refund us at this point finally they tell us we will get our food at 725 two hours after we had placed the order. The driver delivered the food cold and was not sorry one bit. when we got the order we figured Pizza Hut would make sure it was hot because the delivery guy brought the food in 20 minutes I watch the whole time and I have the receipt to prove my pizza was made 2 hours ago that’s so sad like why would y’all treat costumer’s this way. We called the store to see if we could get the pizza re made and allie the manager told us there was nothing they could do and she was very rude about it . I will take me business to a different place . I got 2 large one topping pizzas for 40 bucks
… moreJdot
Placed a order For 2 Personal Pizzas Forgot To Add Pepperoni And Sausage I Tried Adding it through DoorDash Wouldnt Let Me Had To Call Store Call The Store At 1015 Just For Nobody To Answer i asked my doordash to ask them to answer the phone or if they can add the toppings the employees said it had to be added through the app my driver offered to pay for topping The Employee Denied Him To pay For Toppings Which Is Not Customer Service like ill be calling the store manager and corporate
… moreJonah Akridge
Ordered a pizza and wings for delivery. Waiting in the hotel lobby for 30 minutes for it to say it was delivered, it was not. I called the store to get a refund and they said they would just remake it. Over an hour later still no pizza and wings plus the store won’t refund me so I have to submit a charge back with my bank.
… morePine Home Outdoors
Pizza hut food like I remember. Unfortunately the dining room could be for a McDonald’s. They tore the heart out of it. Bring back the brick, the booths, the stained glass light fixtures and the salad bat. Maybe a Miss Pac-Man? Definitely the red cups too! It wouldn’t take much to make the place the way we remember it!
… moreA Dangerous Meeting Syracuse
I only gave one star because zero is not an option. I don’t know what happened, but Pizza Hut used to be good. Now, well if I were to compare it to terrible pizza you would get in a jr. high cafeteria I would be giving too much praise. Imagine a pile of vomit on a boboli crust and you have a starting idea. For crying out loud, do the world a favor and get rid of that recipe and bring back that greasy, crispy crust that put Pizza Hut on the map. If we were worried about health we would not be ordering a pizza. Charging people money for this garbage should be considered a crime.
… more