
This low-key dining room offers traditional Vietnamese mains & other Asian fare like pad Thai.
Address and Contact Information
Address: 6175 Dunn St, Niagara Falls, ON L2G 2P4, Canada
Phone: +1 905-353-8472
Website: http://www.phoxyclo.ca/
Menu Photos
Order and Reservations
Order: Order online
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Pho Xyclo
Phở Xyclo | Niagara Falls ON – Facebook
Pho Xyclo, 6175 Dunn St, Niagara Falls, Ontario L2G 2P4, CA …
Reviews
The place had a good number of customers, but even so, there was no wait when we came on a Monday afternoon, despite being a group of eight. The food came relatively fast, and ordering was easy—you simply write down the item numbers on a paper. We’d definitely recommend this place if you’re looking for good pho in the area.
One thing to note: if you don’t eat coriander, make sure to let them know, as it’s usually added by default.
Authentic flavours, professional and friendly owner and waitresses
We ordered how special which has a beef, meatball tribe, soft beef tendon and rare beef. Also mango salad and my wife order the chicken dish which she loves a lot and of course we ordered green tea. Just a note. This restaurant does not offers free green tea. you have to pay for it Which is fine and fair. Overall place is good owners excellence. She came our table. Spent some time with us and the foods are delicious. We would like you to visit and try some good food.
This was hands down the worst restaurant experience I have ever had, and I feel obligated to warn others not to make the mistake of going here. The service was appalling, the treatment from the owner was abusive, and to top it off, the food itself may not even be safe.
The first red flag was the way they handle tipping. They automatically add a 15 percent gratuity to every single bill. This is not explained properly by staff and is only written in tiny print at the very front of the menu where most customers will not notice it. Tips are meant to be a customer’s choice, not something forced onto you. It felt deceptive, manipulative, and downright unethical.
We were a group of seven people. Everyone in the group was automatically charged the forced tip, and it was only when my husband and I went last to pay that we noticed what was happening. At that point, we decided to do a custom tip. The only reason they allowed it was because they had forgotten to serve us the jasmine rice that came with our order. That shows you exactly how little integrity they operate with. When I later went back to ask for a proper receipt, instead of giving me one, they literally started scribbling numbers on paper. Completely unprofessional and suspicious.
After we paid and left, me and one of my friends felt so disgusted that we went back inside to confront the owners about the way they were treating customers. That is when things got truly outrageous. The owner, the man with glasses, pointed his fingers aggressively at us, raised his voice, and screamed that he has been open for “13 plus years,” as if that somehow justified his appalling behavior. He also told us to move because “other people are coming,” essentially throwing us out of the restaurant like we were garbage. I WILL BET ANYTHING THAT HORRENDOUS PEOPLE LIKE THIS DO NOT PASS THOSE FORCED TIPS ON TO THEIR SERVERS. It was clear from his attitude that he has no respect for staff, no respect for customers, and no respect for basic decency.
And as if that was not enough, my husband, who had the chicken pho, ended up with a stomach ache shortly afterward. Thankfully, I had chosen the vegan option, or I might have been sick as well. It makes me seriously question the quality and safety of the food being served here.
The food business should be ethical at the very least. When you are serving food to people, there should be respect, honesty, and gratitude. This restaurant showed none of that. Instead, they showed greed, rudeness, and hostility. This place is not just bad, it is horrendous. I strongly urge everyone to stay away. Do not waste your mood, money, your time, or your health here.