
Address and Contact Information
Address: 6300 Mae Anne Ave, Reno, NV 89523
Phone: (775) 624-2700
Website: http://eatatpegs.com/
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Reviews
Superb service. Generous portion of comfort, breakfast food. My plaza omelette was made to perfection. It came with a big portion of hash brown and a wheat toast.
Get a stack of pancake to share with your friends/family you won’t regret it!
Place practically empty yet we were served cold food overdone eggs. . I told them to just charge me for the one piece of tst I ate. 3.99 for 1 piece. Husbands meal cold also and he’s not that fussy. Tried to eat it
. all cold
Beans, hashbrowns overdone egg. Chili reliano ( can’t spell) cold. Dried up ranchers sauce. Couldn’t eat it. Had to pay almost 40 bucks including tip and they took mine off the bill.!!
They lost a good customer. Used to love it there after church. Bummer.
Pegs is horrific!!!! We were a party of 6 and the host kept seating people in front of us! We waited for almost 50 minutes as almost 30 people were seated before us. Absolutely ridiculous! The manager seated us, and we never saw her again. Not ONE WORD!!! Not some comped drinks, a comped meal, coupons, nothing! I sincerely hope it wasn’t a discrimination issue and it wasn’t done on purpose!!!! The more we thought about it, the more likely that might have been the case.
The to go orders were all wrong. People were coming back in complaining. It was a complete mess!
Their children’s menu is the size of a tiny 4×6 post card as well.
Please save your money and go elsewhere!
What is going on over here? It’s like twilight zone pegs..
The food is usually always good at the Sparks location but the hamburger was a little tougher and drier than normal this time, otherwise everything else was up to their usual standards.
We thought we were seeing double when we spotted our server, Neissa — we’re used to seeing her at the Sparks location. She was fast, efficient, and friendly as always, even with the late-morning rush. It was great seeing a familiar face.
Two of our orders were mixed up (two of the same dish with over-easy vs over-medium eggs), NBD. Busy Sunday, big table; would have overlooked, except the over-easy’s were undercooked to the point of clear whites. So we did bother our server for some new eggs, and bothered, did she become!
I’m used to poor or non-existent service these days, where a simple “sorry” is like winning the lottery. But today took the cake for bizarreness. After ordering new eggs for us, our server told us to “try to get the right food next time!” She also went off on a monologue about how she isn’t mad at us or yelling, the other servers who brought the food are newer, that the kitchen gets mad at her when this happens, and how it isn’t anyone’s fault, but we should really jiggle our eggs next time to make sure we’d been served the right eggs. Yikes.
She seemed so stressed, and I sympathize as a human. But I don’t think I ever would have, even as a teenage girl, acted so condescendingly to customers. Not even when automatic gratuity was added.
Suggestions to management:
1. Give your servers some restaurant service 101: apologize for mistakes, offer a solution, and move on. Customers don’t care who’s fault it was – the kitchen’s or the other servers’ – and we don’t want to be told it’s our job to make sure we were given the right food. No, that’s your job, precisely…!?!
2. Have the same server take orders at and bring out food to a table, to reduce mistakes. The “at large”servers tried to deliver us food that no one at the table had ordered. This was happening to the table next to ours, too.
The Sierra skillet tasted terrific, by the way.