
Address and Contact Information
Address: 1032 County Rte 37, Central Square, NY 13036
Phone: (315) 800-9404
Website: https://pavonespizzas.com/
Order and Reservations
Order: Order online
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Reviews
Pavones Central Square is THE pizza spot. I can’t recommend this place enough now. This is our go to place for pizza and wings and the quality is nothing short of perfection and deliciousness. I highly recommend the fried mushrooms and golden wings but everything is always mouth watering good. Thank you Pavones for providing such delicious food!! My family and I will be customers for a long time
UPDATE:
After the disaster that was the party where no one liked the food, the owner reached out and wanted to make things right. I was personally called and the owner offered a credit for the order I had placed and wanted to give his business another try. I want to let everyone seeing this know, my family and I had ordered last week (garlic pizza, dozen wings and fried mushrooms) — everything was night and day from before. The garlic pizza was delicious, we opted for the gold wings which were crispy and delicious this time and the fried mushrooms were huge and came with a delicious ranch to dip them in. I appreciate Pavones reaching out to make good on the bad experience and we look forward to having them as part of our normal pizza rotation. The owner genuinely seems to care about his business and the experience that customers get.
I called the pizzeria around 4pm to determine whether I had made an ordering error or if the order had been mixed up. The person who answered the phone repeatedly barked “We’re closed” and repeatedly spoke over me telling me the business was closed (maybe just don’t answer the phone?) until I was finally able to explain that I wasn’t calling to place an order, but because my existing order was incorrect.
I was then told this was my fault for ordering through a third-party app. He stated he could see that toppings were selected, but that they did not come through properly from Uber Eats. When I asked why no one had called me to clarify the order if you could tell something wasn’t right with how the order came through, I was again told it was my problem for using a delivery service. I had no idea using an app that a business partners with means I do not get what I pay for or order.
Mistakes happen, especially on a busy holiday—but the complete lack of courtesy, accountability, or basic customer service is unacceptable. Had this situation been handled with even minimal professionalism, I would not be writing this review. Instead, the dismissive and rude manner in which I was spoken to left not only me, but everyone present at our family gathering, shocked.
This experience ensured the loss of our business, and everyone who witnessed the interaction agreed they would not order from here again. Extremely disappointing customer service.
If you’re looking for real NY style pizza with authentic flavors in the correct proportions, this is the spot. 5 stars, cannot recomend enough.
Telephone: every time they are talking to others in the background while taking my order. It’s noisy in the background, not only can I not hear them well, but I have to ask if they are speaking to me or someone else.
Atmosphere: brusque, abrupt, inappropriate. Conversation between co-workers is snarky/rude, and on our last visit (and possibly final), the f-bomb was used several times.
Very unfortunate, as your establishment is appreciated, but the sharp edges need a lot of work.