Daniel Castle
I order from this location almost every week. Late, usually by about 30 minutes, almost everytime I order. Pizza quality is fine, timeliness is not.
Often delivery is handed over to Doordash which results in extremely late delivery, cold pizza, and often missing side items. Doordash is substantially more inconvenient than just driving down for pickup. The problem is you don’t know it’s transfered to Doordash until it’s too late.
… moreC G
Never again. One pizza arrived with Ranch dressing smeared over the entire pizza instead of pizza sauce (see pics). They gave no refund or replacement, despite it being not what we ordered, except a free pizza “next time” that the manager would make a note of in his “black book.”
The manager said that it was a system mistake that they will fix and said to call corporate. Corporate said that they would call back in 48 hours. They haven’t yet.
The entire order was lukewarm anyway when it arrived, but after dealing with trying to give them the opportunity to correct the problem with no result, everything was cold. That’s fine for the bottles of soda, I guess. I ate a microwaveable meal from my freezer instead of Ranch covered pizza.
The manager said that the drivers fight to deliver to our place because we tip well. If this is how they treat their supposed favored customers, look out if you aren’t one… or look out if you are one.
… morechristopher benger
Picked orders from here and the employees are friendly. The also were informative when I asked them a question. There is no table service here. It is pick up and go service
… moreAmy Resendez
I’ve visited this location numerous times and the food is always on point and the customer service is great.
… moreAmy M
First, I must say that I’ve always experienced good service from the employees at this location. My issues have nothing to do with the service…
I love pizza but I’ve never been a huge crust fan, so the crust has to be good for me to give the pizza a good review. And sadly (and might I add of no fault of the employees) eating a Papa John crust (stuffed crust too) tastes like nothing. There is zero seasoning or butter or anything to give the dough any flavor. And even the mozzarella cheese was bland.
Money is tight for everyone right now. But I would rather spend double the price to get a pizza with a good tasting crust than buy a Papa John’s pizza again.
… moreChris Staley
Terrible experience. Ordered pizza delivery. Delivery time was much longer than expected. Additionally there were different delivery times mentioned by Papa John’s as well as who they use for delivery, DoorDash. Pizza arrived essentially cold. Cheese pizza was made correctly however. Custom made pizza lacked ingredients that were ordered. Overall very unsatisfied with the experience. Definitely not worth the $75 spent for two pizzas and one order of boneless chicken wings.
… moreLucas
Wanted to try that “dipper” pizza and, of course, they didn’t give me any of the 4 dipping sauces it’s supposed to come with.
… moreJared Alexander
Warning, this place is disgusting. The employees are beyond incompetent and they scratch their butt and then touch the food, even saw the one bald guy working the front register pick his nose and then handle food. I would stay far away from here and hopefully something will replace this one day. It’s a shame because Papa John’s is pretty good. Oh, and if you go inside to pick up your food in person, they will leave you sitting there typically for 15 minutes without helping you. This has happened to me countless times along with everyone else I know in town.
… moreAll Handy Services LLC
I love this location. I pay the Bridge toll and travel further to get my pizza from these guys. Clean restaurant and friendly staff. The pizza is always the best here. The franchise switched to a call center for phone orders so it’s better to go there to order. I always leave a tip and they appreciate that. This is the only store that will offer me plates, cups and napkins. I work a lot and they see me eat out in the parking lot sometimes. Never hassle me and if I’m outside they even bring my order out when it’s done if they aren’t slammed of course. I recommend this location out of the 4 or 5 I’ve visited. Can’t say I enjoy going to any other pizza places to get my order. Well.. except I’m usually hungry and who doesn’t like pizza!? Thank you Gig Harbor Papa John’s for your hospitality!
… moreGreg Steele
A few moments ago we accidentally ordered our pizza online without stuffed crust. Frantically called and spoke to the manager who kindly refunded and helped us place our correct order. The manager was funny and pleasant on our call and made the evening. Thank you for you good mood and spirit when helping us T.J.
Greg & Justina
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