saeid sadeghi
I’ve been a loyal customer of Papa John’s for years, but my experience today was extremely disappointing. I ordered a Philly Cheese Steak pizza, but what I received was far from it. The pizza lacked the expected ingredients and was poorly prepared, making it almost unrecognizable as a Philly Cheese Steak. The quality and presentation were not up to the standard I have come to expect from Papa John’s. I hope this is an isolated incident and not a sign of declining standards.
… moreRafa Garcia
Great customer service, the closing manager was very friendly and took care of our big order. I highly recommend this papa John’s. I will be going to San Matteo next to try there pizza and customer service as well.
… moreFrancisco Ayala Bay area
The staff provides excellent service, they are very friendly, the products are good, it just needs a place to sit and eat.
… moreTiem Song
Update Aug 2025
It seems that the quality of this Papa John’s has gone down quite a bit. The last couple times the pizza was dry with minimal ingredients, similar in quality to pizza that one would get at a kids amusement park.
(Below is my review from 2020)
Called the store to change toppings after placing an order online for pickup. They were able to accommodate my request even though the pizza had just started baking. Excellent customer service.
Update: ordered delivery and the pizza arrived a few minutes before my requested delivery time. Awesome! DON’T FORGET TO TIP YOUR DELIVERY PERSON!
… moreNadia Davila
Walter the delivery driver is immature and disrespectful, and the manager Prem is no better. Horrible customer service
… moreDena Koren
Took 2 hours to get two pizzas on a random Sunday night. Horrible!!! Screaming hungry children waiting for dinner, and here I am, desperately checking the app in hopes that the food is close. Ugh!!! Never again.
… moreRick
Better ingredients indeed, got too used to Dominos but I’m reunited once again. Same delicious pizza as I remember, wings not too shabby. Great staff, they go above and beyond. Kudos to this location, keep up the awesome work.
… moreADMIN MGNT
Where do I begin! Besides getting the saltiness pizza ever and MOST unprofessional owner? I can cut this conversation and story short. Called to advise pizza was extremely salty, wanted a replacement. Told em I bring it by so he can taste it. This person cared less and said, “its pre-packaged ,if you don’t like it, I’m sorry” who says that! Drove over…Owner is lost with several complaints, said to me “everyone wants free pizza and just complain”, show up to prove him wrong and I quote “you don’t look the a guy who wants free pizza”…After 25+ minutes (because he has high eggo) proved wrong. Even stating he would provide me a refund and a free pizza. But I would of if he had not had me drive over there to prove him wrong. Truly a place of unprofessional from an OWNER. As I walked away and left the salty pizza, he said they were making me a new one already. Told em he can have it..told his staff to never mind. Had to call the bank to dispute, that’s how low this establishment goes. Next complain is corporate and I’m not a usually to complain but this guy took the cake.
… moreCompartiendo Contigo
The store has posted as a display “Two Tuesdays Deal”(buy one get one free) in which a regular $12.99 plain disgusting and awful pepperoni pizza will be charge at a double price even if you don’t want to get the “FREE” one. I asked the worker why? to what he responded with a very nasty attitude “that’s what we charge for a regular price pizza on Tuesdays” Please be advised that on Tuesdays a pizza is charge at $24.00 instead of $ 12.99. While I was talking to this guy, I had the chance to see how the other person was making a pizza and it was UNBELIEVABLE, The store hygiene is just a shame. I really DO NOT recommend the store AT ALL to anyone.
… moreBrad Hesse
I love the garlic knots. I had originally left a 1 ⭐️ review because I had gotten a few orders that were basically just bread, but lately, the garlic knots I’ve ordered have had plenty of garlic sauce/spice – tastes great!
… more