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At Papa Johns Pizza in Houston, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it’s our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Houston pizza for any occasion. Call us for pizza delivery in Houston or stop by 2022 N Gessner Road for carryout to order the best pizza in Houston, along with breadsticks, wings, and more!
Pizza take-out & delivery chain offering classic & specialty pizzas, plus wings, sides & desserts.
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papa johns stores in houston, tx
PAPA JOHNS STORES IN HOUSTON, TX · Fm 1960 Road West. 4857 FM 1960 Road West. Open Closes at 1:00 AM · Tomball Parkway, Sr 249. 13500 Tomball Parkway, SR 249 · W.
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Papa Johns Pizza Jones Rd – Houston
Whether it’s our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Houston pizza for any occasion.
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Reviews
Griffin Jones (Duolion)
I am writing to express my disappointment and frustration with my recent experience with Papa John’s. On 12/18/2024 at approximately 7:05 pm, I had the displeasure of speaking with a manager named Louis regarding an order error and the peppers that were delivered with my pizza.
To begin, I found Mr. Louis to be very rude and unprofessional during our phone conversation. When I called to make a complaint about the peppers that were included in my order, one appeared to have been used and the other was dried up. Instead of assisting me with the issue at hand, Mr. Louis began trying to find complaints against me.
I was taken aback by his approach and reminded him that this was my first time ordering from Papa John’s. I was surprised that he would try to find a complaint against me when I was reaching out to address a legitimate issue. Mr. Louis then proceeded to tell me that I needed to pay for the first order that was sent in error.
I explained to him that the first order was a system error and had nothing to do with me. However, the second order was not an error. Despite this, Mr. Louis continued to be unprofessional and uncooperative. He even went as far as accusing me of not wanting to pay for the first order, which was completely untrue.
I am disappointed and frustrated with the way this situation was handled. Instead of resolving the problem, Mr. Louis only made the situation worse with his unprofessional behavior. I hope that in the future, Papa John’s will train their employees to handle customer complaints in a more respectful and effective manner.
Thank you for your attention to this matter. Thank Corey Chester
… moreTo begin, I found Mr. Louis to be very rude and unprofessional during our phone conversation. When I called to make a complaint about the peppers that were included in my order, one appeared to have been used and the other was dried up. Instead of assisting me with the issue at hand, Mr. Louis began trying to find complaints against me.
I was taken aback by his approach and reminded him that this was my first time ordering from Papa John’s. I was surprised that he would try to find a complaint against me when I was reaching out to address a legitimate issue. Mr. Louis then proceeded to tell me that I needed to pay for the first order that was sent in error.
I explained to him that the first order was a system error and had nothing to do with me. However, the second order was not an error. Despite this, Mr. Louis continued to be unprofessional and uncooperative. He even went as far as accusing me of not wanting to pay for the first order, which was completely untrue.
I am disappointed and frustrated with the way this situation was handled. Instead of resolving the problem, Mr. Louis only made the situation worse with his unprofessional behavior. I hope that in the future, Papa John’s will train their employees to handle customer complaints in a more respectful and effective manner.
Thank you for your attention to this matter. Thank Corey Chester
Nexus Fantismo
I’ve never seen a store that “loses orders” more than this one. I place an order online for pickup, get told that the order is ready and still have to wait 20-30 minutes when picking up, every time. No more. Not returning ever again.
… moreTheresa Nicole
This place once was good ! BUT NOW F’n HORRIBLE!!!! Nasty , disgusting, and super RUDE staff!!
2 times 1st time pizza was switched from delivery to carry out , “Glitch in the system” I waited for my pizza and of course it was just warm when I had to go pick it up ! It was not because of a “glitch “ it was because they had no staff !
This order with “20% off “ look what I get a nasty uncooked stuffed crust PIZZA I guess that’s what I get for using the “20% off “ due to the glitch in the system ! So goodbye PAPA JOHNS !!
… more2 times 1st time pizza was switched from delivery to carry out , “Glitch in the system” I waited for my pizza and of course it was just warm when I had to go pick it up ! It was not because of a “glitch “ it was because they had no staff !
This order with “20% off “ look what I get a nasty uncooked stuffed crust PIZZA I guess that’s what I get for using the “20% off “ due to the glitch in the system ! So goodbye PAPA JOHNS !!
Philip Moore
Luis and the rest of the team at Papa Johns are awesome. Pizza is always delicious and made to order.
… moreRafael Ramat
Food came out way later than what it said when I ordered online, it was a simple order too. Just two pizzas.
… morelily t
ordered garlic knots online which always automatically come with marinara sauce because you have an option just to get absolutely no sauce like i thought it was common sense? anyways check your order before you leave even if you’re in a rush because they always seem to forget something everytime i come to this location
… moreLost River Ranch
Talented team are ready to serve you great Pizza and always provide GREAT service.
… moreMaci Moore
The first pizza delivered had hair in the very first bite. A long piece of hair. I was asked to take a picture and show management that this was true. I did so, while hearing them say no one has long hair here. It was in the melted cheese. Not just on top. Then the second attempt to order, was handed off to a guy in the parking lot who claimed to be my boyfriend and was leaving for a party. I called back after waiting another hour and half and was told a pizza would be delivered. Management didn’t want to offer his name, there was a guy manager and a girl manager who were trying to understand the same situation. This led to calls being placed to me to “better understand” what happened. Lastly, and the most disappointing part is I waited for another hour and a half after being told another pizza was being delivered. I called and was told all deliveries were completed and was hung up on. I tried calling back several times, with people picking up and banging the phone on the desk. Another call was answered with someone yelling gibberish and then I was hung up on. Another call someone said this location is closed and I responded, “I’m sorry what is your name?” His response was, “What’s it to you?” I replied I would be getting in touch with corporate to let them know how inappropriate and unprofessional they were being. He gave me his name, which was Kevin, and hung up on me. I never received the pizza. This was supposed to be a Christmas Eve night watching movies and enjoying pizza – a tradition of ours. Instead this was a complete nightmare of waiting on pizza that never came for hours. After waiting for hours I reached out for an answer SEVERAL times, being hung up on, phone banging loudly on counter then being hung up on, and someone picking up the phone and making loud obnoxious noises, then hung up on. The absolute worst customer service I’ve ever experienced anywhere.
… moreBenjamin Moore
Great Pizza, Great Service. Best pizza in Spring Branch!!!
… moreJoe Wallace
When I ordered my pizzas, I ordered 3 large pizzas, 1 Lg BBQ chicken 1/2 jalapeño, 1 Lg supreme and 1 Lg pepperoni = 44. Plus dollars.
When I went to pick it up, they made 2 mediums and 1 Lg pepperoni.
They blamed the call service but when I called in the order, before hanging up that lady repeated back to me exactly what I ordered. So I left because i will not have hungry children. So Popeyes got their order right.
… moreWhen I went to pick it up, they made 2 mediums and 1 Lg pepperoni.
They blamed the call service but when I called in the order, before hanging up that lady repeated back to me exactly what I ordered. So I left because i will not have hungry children. So Popeyes got their order right.