M B
The Manager Lilly is probably the worst manager of a pizza place I’ve ever had the displeasure of dealing with. Being hung up on in the middle of asking for my order to be canceled is unacceptable. Clearly this person does not know how to be a manager and the franchise owner should be ashamed. If I wanted Door Dash to deliver my food I would have ordered through Door Dash. I tried to explain that and I was VERY rudely hung up on. I couldn’t even get a confirmation that she canceled my order. After calling back multiple times in an attempt to get that confirmation, I was constantly hung up on. They would pick the phone up and hung up. Seriously childish. I had to call on another phone just to get through. Then she acted like I didn’t even order. She kept telling me she didn’t see me in their “system.” I offered to give the confirmation number, but when I said I was calling corporate, she magically found it immediately. Funny how that works. If their manager acts like that, who knows what they are doing with food. She needs to be demoted or fired. She should definitely not be a manager. I have not ordered from this location since, and I don’t recommend anyone else ordering from here either.
… morecnisele
I went in person to put in an order to be picked up at a later time on the same day. The person taking my order was receptive to my request. She allowed me to pay up front since I was having a different person picking up the oder. The order was completed on time.
… moreAdria Mckenna
Ordered 3 pizzas for my family and some boneless wings. When delivered I was missing a pizza, I was told they forgot to send it and that it would arrive 15 minutes later. I waited 40 minutes for the pizza to arrive. The pizza was cold. It had been made over an hour ago. Very disappointed. No apologies, no fast redelivery, no free anything. Will not be ordering delivery from here anytime soon and definitely won’t be recommending anyone to this location.
… moreIkhlas Baraka
I was in this location personally to pick up my pizza and it wasn’t done ! Both ladies who was on the cash register and the baker both were making the pizza in a very nasty way! No gloves on! Also the lady on the cash register had a nasty big black nails messing up with the dough! And taking the dough out and put all her nails in it
Disgusting
I absolutely left without my order !
… moreSophia Wong
I ordered my food online and requested for it to be delivered at a specific time because we had to be somewhere. The delivery time came and no pizza! I called to be told they were short staffed and there was nothing they could do. I said screw it and decided to go pick it up myself! Horrible experience and the pizza was disappointing.
… moreLanecus
Ordered once. A teaspoon of sauce on the pizza. Ordered a second time, with extra sauce, still a teaspoon of sauce on the pizza. Staff really needs to read the instructions and stop skeeting people on the tomato sauce. Rude and dishonest practice. Actually read the tickets.
… moreAnna Herman
We order Papa John’s once or twice a week. We understand things happen, no problem. There is a problem, however, when the manager, Lisa, has zero customer service skills. The last few times we have ordered we have received expired sauces. I never said anything because it’s just a few dollars and I understand things happen. We continued to receive expired sauces each order, so I finally called tonight to bring it to their attention. The manager accused me of lying and said the sauces she was looking at were not expired. I offered for her to have the driver come and switch them out so they could see the Expiration date and give us non expired sauces which she laughed at me and said, “we can’t do that.” I then offered to send a picture of the sauces with the expired dates and she would not do that either. I asked her to please just refund me for the sauces and she refused saying that she does not have proof. WHAT!!!????? She then hung up on me!! Who treats anyone like this, let alone a manager?? If she cared to look up our ordering history she would have seen how often we order and have never had an issue. Not sure why bringing expired sauces to her attention caused her customer service skills to go out the window or why she would want to lose great customers, that order quite frequently, over THEM sending us expired food??? Below is the expired sauces received this evening-Use By 3/11/22
PS-we only received 8 out of the 10 Chicken poppers that are supposed to come in the order. (Would normally not have said anything about it, but when we receive expired food consistently and then get accused of lying about it with no suggestions to remedy the situation, it leaves a bad taste in your mouth!)
… moreSusan “Susie” Warner
This location is a quite small business and you can only carry out, but this Papa John’s has huge flavor in every dish, or pie they make!! What’s best is how great the employees are! They work with hardly any elbow room in a limited area, and they still manage to produce the best carry out,or delivery pizza in Ballwin!! Thank you Papa John’s, I’m a fan for as long as you are here in my town
… moreNICHOLAS KORNILUK
Took them an hour to deliver. Food came in cold. So I called for a refund or remake. Sat on hold for 15 minutes, said they couldn’t find the order. Ultimately, I had to drive out there and show them the receipt to get a refund. Terrible service. Terrible food.
… moreTracy Amburgy
#2 stars… Very disappointed overall! Due to the lack of ingredients promised! I ordered the new, “BACON PIZZA !” Feeling excited about the pizza … to only be let down . There was hardly any toppings at all the only topping that you could taste was all the cheese. So I am extremely let down! This is the first time I’ve ordered from this company in 10 years! I will continue to order from Imo’s!
… more