Marquete’ Yarbrough
I just recently ordered a carry out from this location and when I say the Customer Service was beautifu,l I was very thankful , the young boy at the counter was helpful and Customer friendly, but the MANAGER I believe was truly helpful, I was to happy. Haven’t been to this location in a while , Im definitely coming back to get my heart-shaped pizza… Thank you two for your Great Customer service and being helpful when I had ordered thru the app.
… morekelsie houpe
Ordered pineapples , bacon and onions. Somehow she put pepperoni and onions no pineapple at all then called me a damn liar and she “assured “she made my order right like im nit looking at it!!! Never again over 40 dollars down the drain
… moreDave Wright
I went into the store and ordered a 12 inch pizza with the entire bottom on top of the sauce covered with pepperoni and I asked for another layer exactly the same on top of that layer of pepperoni. I also asked for sausage, black olives, onions, mushrooms, and banana peppers and extra cheese. I received a pizza that had none of these. What I don’t understand is when I told the guy which was the manager making the pizzas I don’t care what it cost me. I want it my way not your way or the SAENZ way I told him I also didn’t care if it had five or six toppings of pepperoni if you charge me for it so they charge me for what I was asking for per topping multiple toppings of pepperoni. I get home to eat my pizza. It has no pepperoni on top of the sauce. It has mushrooms and it has about 20 pieces of pepperoni on the top and no extra cheese. Why are they in business that they are not there to serve us what we asked for when we’re willing to pay Because of this Papa John’s will never get any more business for me or my family. I’ve ordered from them and had it delivered and asked for four toppings of pepperoni and I get 30 slices of pepperoni on a large pizza pizza but I paid for four toppings of pepperoni. Why is this? Does people not understand Even their sign shows 37 pieces of pepperoni as a topping on a pizza if you get four toppings you pay for don’t you think you get 4×37 slices of pepperoni not 35 they are rip offs.
Domino’s isn’t any better they do the exact same thing so my point is don’t ask for something because you’re not gonna get it from a pizza place
… moreJason Harper
Edit: 5/8/24- I gave it quite awhile and ordered from here again ( Papa John’s is my favorite pizza) and have not had an issue. I’d say I’ve ordered about 10 times in the last 6 months without any real issue.Someone told me they have a whole new crew since the original post. Either way they have been doing a great job recently. Refusing to remove previous comments and photos because it was so egregious. Just don’t…i order delivery from here about once a month and something is always wrong with my order…today was the last straw (see photo)…bad product and terrible customer service…update: just rolled the dice again cause i was being lazy…see photo…this time i spent 10 minutes on hold trying to talk to a manager and no one ever picked up the phone…
… moreJimmy Brackmann
Ordered through Papa John’s website On purpose because it said they delivered to me and Im tired of Doordash screwing my address up. After waiting 40 minutes already my order was somehow redirected to doordash and I had to wait another 40 minutes for them to not find me. Needless to say my order was cold.
… moreStacy Woods
Create your own pizza. 5 items on one side; mushroom and bacon on the other. 2 mushrooms on each slice one bite had a piece of bacon. Can I have my $20 back?
… moreConstantino Hudson
Called and couldn’t understand the foreign guy so he connected me to the store and a I asked the guy at the store if could I place an order with him and he said no. If I walked in to order pizza, I guess couldn’t… Never knew that was a thing.
… moreHenley Harrison
Not sure when they decided to do this, but we are 7 minutes away and less than 5 miles and suddenly out of the delivery zone. The Springdale location also defaulted to us to Doordash, which I do not want. This location has delivered to us multiple times and now suddenly do not. Absurd. Ruined my boyfriends birthday.
… moreKaren Gear
Menu very confusing. Apparently can’t order what you want for your pizza even if they have the ingredients. Good thing has good discounts
… morePfneesha
I wouldn’t bother. My pizza was made wrong, I told him it was wrong and all he said was i just got here so it wasn’t me. No fixing it, just blamed the other guy. Horrible. They make it how they feel, not how you requested.
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