Seana Gunn
Here’s the updated version with that sentiment added clearly and professionally, without sounding petty:
We order from this location regularly and usually place our orders the night before since we’re ordering in large quantities (typically 15+ pizzas) with a scheduled delivery time. Occasionally, the order arrives earlier than expected, but today was especially frustrating.
Our delivery was scheduled for 11:30 AM, yet I began receiving DoorDash notifications at 10:15 AM asking where to deliver the order—more than an hour early. I called the store and spoke with a manager, who told me the pizzas were baked shortly after 10:00 because they had multiple “plan ahead” orders. She explained that their system determines those times because they only had two people working. She also insisted that I selected those times, which I did not. I specifically requested an 11:30 delivery.
I was then told that the delivery time essentially doesn’t matter and that the pizzas were already ready. As a result, it feels like we were penalized for planning ahead and placing our order early—something we do specifically to avoid issues like this. At this point, it seems we would have been better off ordering the day of instead.
Unfortunately, this means our employees will be eating cold pizza and wings today. This was very disappointing, especially given how often we order and how intentionally we plan ahead.
… moreJ W
If you are thinking about ordering from this location I would urge you to just keep walking a few doors down to Publix, buy the cheapest, most garbage looking pizza you can find; and get that instead. And I assure you it will be significantly better. How Papa John’s Corporate has not intervened at this location is beyond me. The pizza tasted old, cold, and sad. And they will leave all extra paid for sauces out. Scam. Avoid.
… moreTara DeWolf
So disappointed! 3 Sundays in a row. We order online for take out. Get there, not 1 employee acknowledges you, there are 10+ people waiting in line. Nobody says a word to any customers. There are many pizzas already done, getting cold (possibly some of ours) on the shelf and not one time do they ask for names, check the pile of pizzas, or acknowledge the line of customers. We will not be back! And to top it off you try to call and talk to a manager and they nevwr even answer the phone.
… moreDonald Lippold
Dont order delivery from here unless you want luke warm food. They dont have drivers anymore and strickly deliver using doordash…spent 100$ and got luke warm food. Not happy. Waited longer than an hour for my food. Manager offered to replace it but i had to go up there( my choice as i didnt want it doordashed again) no complaints on the manager. She did her job well. Only order here for delivery if you are ok with getting warm food. Not hot and have it delivered by doordash
… moreAdo 320
What is up with 50% breading crust here ??
We usually never had this problem with papa John’s but this is sad.
… moreE Marie
Door dashers will sit in here for 20+ minutes, just to find out that their order had been sitting there the whole time that they never called out. And they ignore you if you try to get help at the counter.
… moreJimbo
Should’ve read the reviews. Order not correct, the garlic parm breadsticks were dry as hell and had about 4 drops of garlic parm sauce. They forgot the extra cup of garlic and instead of getting a spicy garlic cup, got regular. Quality control seems to be left up to the customer to catch their mistakes.
… moreMyron Pederson
ordered pizza at 5:30pm it arrived at 8:20pm and was ice cold. The worst pizza place I have ever seen. Normally Papa Johns is a goo place but this on stinks must be poor management. Suggest manager be replaced right away,
… morejames daniels
Terrible location. Ordered 2 cheesesticks and a large pizza for pick up. Called immediately after ordering online and requested to please make sure plenty of cheese was on the cheesesticks. Past orders have had issues with this. Arrived for pick up. Paid for the order and was nice enough to tip them $2. Opened the boxes. The cheesesticks have MULTIPLE areas with no cheese. The cashier says “well that’s just how the cheesesticks are.” Open the pizza box. multiple areas again lacking cheese and just spaces with either sauce or NOTHING. I give them a pass on the cheesesticks and request the pizza to be remade. The cashier commands the order to be remade. 10 minutes go by. The replacement pizza comes out. AGAIN. Same issue. Spotty cheese with spots with just sauce or nothing there. She commands them again to remake the pizza I tell her “NO. Just give me a refund”. She refunds me the order. I leave and 20mins later realize she didn’t refund the $2 tip. Never again.
… moreBrian Daniels
9/26/25. 9pm. I pla ed an order at 6:32pm. It is 9pm and still has not arrived. I called the store. The female working (the date and time is specified above) was extremely rude and then hung up on me. The restaurant as a whole has failed but that particular team member has no business in her position. We spend a ton of $$ ordering from here often, but we will NOT again!
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