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At Papa Johns Pizza in Capital Heights, MD, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it’s our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Capital Heights pizza for any occasion. Call us for pizza delivery in Capital Heights or stop by 1460 Addison Road South for carryout to order the best pizza in Capital Heights, along with breadsticks, wings, and more!
Pizza take-out & delivery chain offering classic & specialty pizzas, plus wings, sides & desserts.
Address and Contact Information
Address: 1460 Addison Rd S, Capitol Heights, MD 20743
Phone: (301) 324-7900
Order and Reservations
Order: Order online
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Last Updates
Reviews
Zachary Komlo
Ordered pizza and there was a slight miscommunication and I received a partial incorrect order. The staff was really great and made sure I left with the correct order without any issues. I appreciate them.
… moreSharnise Gibson
I ordered pizza from here 2 days ago now me and my family have food poisoning. Never experienced this before as I ordered from this location a few times,
… moreDarrisa Jones
I had a bad experience tonight ordering from Papa John’s on Addison Rd South. I ordered a bbq chicken pizza. I thought maybe the ingredients are cut up really small hiding under the cheese. So I tear my first slice apart ♀️looking for the rest of the ingredients. Turns out, I received a pizza with bbq sauce, bacon and cheese, no chicken and no onion. I also ordered honey chipotle chicken bites, those were okay but my blue cheese dressing was very green and the ingredients were separating. I’m pretty sure the sauce is spoiled. To top it off when I opened the door to collect my food from the delivery driver I see him running through the parking lot about to leave with my food after lightly tapping on my door twice in a 3 second interval, literally. I was shocked. I turned the lights on as I was coming down the stairs and everything, and he still tried to dip with my food. I am a manager at a restaurant, I take service quality seriously and I like to get what I pay for. I will definitely be calling them back in the morning to find a better solution to the problem. The person who answered the phone when I called this evening offered a solution but after getting off the phone, I wasn’t actually satisfied with the conclusion.
… moreTeresa Scott
I ordered a square cut large pizza and they gave me a regular cut large pizza with toppings that I didn’t ask for and my pizza was cold. I tried asking for my money back and now they are rudely hanging up on me once they hear my voice or my name.
… moreashley foman
The food is always good but the customer service is bad, unprofessional and unkind. I walked in happy, smiling and greeting people and they looked at me like I was the problem. Then it’s a lady with freckles on her face that looks like the manager, was the unprofessional one. I said hello, how are you doing? She responded what’s your name for your order. All I’m saying is if you don’t like your job quit.
… moreKolin Hunt
Absolutely horrible customer service!!! My parents were in town so I decided to order a couple pizzas and wings. I ordered 3 pizzas, and 2 orders of wings just before 7pm on a Saturday. I figured it would take some time but the app told me 30-40 minutes. I received an alert saying the order was on the way. Around the time my delivery should have arrived, I noticed a truck outside my house, sat there for about 5 minutes and then left. I assumed it was just a random person. I gave it some more time (again, Saturday evening with a big order). Finally, I called the store to check in on my order, 40 minutes past what I was quoted. The person who answered the phone seemed annoyed to be working. I asked about my order and was told 10-20 more minutes. Naturally, I was frustrated with this so I asked if I could receive something for free to compensate for them being extremely late. I was told they were very busy and a lot of orders were going to be late. This did not make any sense to me and did not feel like arguing so I just said okay.
30 minutes later, still no order. I called back and the same woman answered the phone. When I asked about my order the woman told me 10 more minutes. At this point I furious!! I told the woman that now the order was over an hour late and I keep being told to wait MORE TIME. The woman then tells me, “It’s not my problem, I am not the driver and we are about to close.” CLOSE?!! I hadn’t received my order yet and now I am being told they are closing?? I asked to speak with the manager in which I was told there was not a manager on duty and would have to call back. I asked if I could receive a refund and was told again that I needed to call back tomorrow to speak with the manager.
Finally, the driver shows up and what do you know? It was the truck from earlier! I asked him if he was here earlier and he said yes. He thought he had my order but did not. I understand mistakes happen but it would have been nice is someone called me or something to let me know there was a mix up and my order would be much later than promised. I would’ve been understanding.
I received an email asking me to fill out a survey asking how my recent order/experience was. I filled it out, pretty much with the description from above. The next day, I received an email from Lashawn, the GM. I was given an apology and was told they strive for the best. Then was told they wanted to make it right so either reply to the email or call. I decided to email so everything would be documented. In my reply, I asked for a full refund due to my order taking over 2 hours to receive and mainly because of the customer service. I waited a few days and never heard back from Lashawn. I then received another email asking how everything was corrected. I responded stating it had not been corrected yet as I had yet to receive a refund. I did not hear anything from this. I emailed Lashawn again a few days later checking in on my refund. Never heard anything from him. I recently sent him yet another email and still have yet to hear anything.
I will never order from here again. At least not from this location but most likely never from Papa John’s in general. They clearly do not care about making things right when they make mistakes and they seem annoyed having to provide customer service.
… more30 minutes later, still no order. I called back and the same woman answered the phone. When I asked about my order the woman told me 10 more minutes. At this point I furious!! I told the woman that now the order was over an hour late and I keep being told to wait MORE TIME. The woman then tells me, “It’s not my problem, I am not the driver and we are about to close.” CLOSE?!! I hadn’t received my order yet and now I am being told they are closing?? I asked to speak with the manager in which I was told there was not a manager on duty and would have to call back. I asked if I could receive a refund and was told again that I needed to call back tomorrow to speak with the manager.
Finally, the driver shows up and what do you know? It was the truck from earlier! I asked him if he was here earlier and he said yes. He thought he had my order but did not. I understand mistakes happen but it would have been nice is someone called me or something to let me know there was a mix up and my order would be much later than promised. I would’ve been understanding.
I received an email asking me to fill out a survey asking how my recent order/experience was. I filled it out, pretty much with the description from above. The next day, I received an email from Lashawn, the GM. I was given an apology and was told they strive for the best. Then was told they wanted to make it right so either reply to the email or call. I decided to email so everything would be documented. In my reply, I asked for a full refund due to my order taking over 2 hours to receive and mainly because of the customer service. I waited a few days and never heard back from Lashawn. I then received another email asking how everything was corrected. I responded stating it had not been corrected yet as I had yet to receive a refund. I did not hear anything from this. I emailed Lashawn again a few days later checking in on my refund. Never heard anything from him. I recently sent him yet another email and still have yet to hear anything.
I will never order from here again. At least not from this location but most likely never from Papa John’s in general. They clearly do not care about making things right when they make mistakes and they seem annoyed having to provide customer service.
Nate Rudolph
They gave our entire order for a birthday party (10 pizzas) to “some lady” even though I showed up 5 minutes before the pickup time. Then proceeded to tell us the new order would be “ready in 15 minutes” for the next hour and a half while everyone at the party was waiting around for food. You’re better off grabbing a frozen pizza from the gas station nearby.
… moreShadora Martin
They have a serious understaffing problem. I ordered at pizza at 7pm on a Sunday and they called to tell me that delivery would take 2 hours (not the first time I’ve heard this from them). I said it would be fine, and then minutes later another person from the store calls to tell me that “the delivery drivers are going home”. Seriously? They need to get it together.
… moreCharmaine Linkins
I ordered from my local PJ and asked for no contact delivery. When my order arrived the driver called. I explained to him please leave the pizza and wings to the left of the door in the chair. He proceeded to tell pizza is here. He never hung up the phone so I could hear him outside my house. I continued to say please leave it in the chair. The driver then went back to sit in his car. Still no pizza at my door. After about ten minutes, he was still outside my house. He then started banging on my door. I called papa John’s and the person who answered said he was the assistant manager. I explained to him that I asked several times for the driver to leave the order on the chair. My order was paid for and the tip was included, so there was no need to sit outside my residence. The assistant manager stated that the driver doesn’t speak English. I said so why did he call if he can’t speak English. Sooo I said get someone who speaks his language to call him. The assistant manger said “I don’t have his phone number.” How does this make sense. Further more it doesn’t give a reason for him to bang on my door when I said “please leave and go away before I call the police.” I have never experienced something so crazy. Moral of the story when I finally got my food, immediately after he pulled off, it was cold.
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