Allante Cad
Employee training is needed. I love Panera when they do things right; but the lack of employee training is going to put them out of business; or raise their prices to a point that they lose business.
South Campbell location; On Dec 11th; 4:55 pm; at the drive thru; I ordered a Caesar Salad. Which should be a bowl full of romaine lettuce topped with a few croutons and a little Parmesan cheese. The main ingredient SHOULD be lettuce; and at $10, should be profitable for the company. What I got was several dollars worth of Parmesan; and half a bowl of lettuce! Thanks, but nobody can eat that ratio of lettuce to cheese!
Not to mention you as a business can’t make money doing that; and I as a customer can’t return expecting that kind of unsatisfactory product. We both loose! Train your employees!!!!
… moreLinda M
Went in and ordered a you pick 2 which consisted of a half cup of broccoli cheddar soup and a half toasted Italiano sandwich, plus a regular drink. It was going to cost $20. I refused to pay that much for a half sandwich and a half cup of soup and walked out. Not a happy camper!! I used to enjoy eating at Panera!
… moreBaron Carey
The food has been amazing everytime and the workers are really nice to me. It is calm and serene. I’ve made some really great memories here with my bestest friend. Quite the nostalgic place for me.
… moreMandy Moots
I ordered an item using the app to come to the drive through. When I got there a few minutes later they said they were sold out, even though I had reserved one. It wasn’t a busy time of the day either.
… moreMichael Boehm
Four stars only for food portion sizes. They make great food, good service. Ordered lunch for 2 for about $50. The food was great cant say id never return but I also know accouple stake houses where $50 for 2 would be a feast.
… moreRosie
Sorry to report the regular problem of this Panera Drive-thru. We made an online order the night before with a 9:45 am Drive-thru pick up. We had a very important appointment and set this schedule so we would have sufficient time to arrive at our destination. We arrived at 9:35 informed the attendant and move forward and two other card came behind us and there were three cars ahead…one being at the window. We and all other guests, without any exaggeration, waited for an entire 20 minutes! We were baracaded in by cement curbs. Furthermore, this is not the first time this type of wait has occurred through this drive through. Panera employees should have asked the one at the window to drive forward to wait and allow all of us to come through. A Drive-thru is designed for quick service. The car at the end ended up backing up and leaving…but we were stuck…. Very Bad Customer care… poor management and consideration. And not even an apology for the inconvenience.
… moreБогдан Вітюк
For me it’s one of the best places to eat something, Panera have good food and sweet tea
… moreMark Richardson
I always enjoy this place. Bright and airy and clean. Service is always excellent. They’ve changed their bagel recipe! Why? Not crazy about it. Too light. Tastes like bread. I’ll still be back. I just will miss their bagels. They were so good!
… moreDaniel N
My experience was fantastic. The order was quick and accurate. Service at the window was very friendly. Everything was wrapped nicely, nothing leaked on the way home. Soup was good choice (Tikka Masala). Portions are good.
… moreEllen Gray
Update 1/22/25, got the French dipper, hardly any meat and presentation was awful, the dip was the onion soup not au jus and it was so salty it was like a brown salt lick. The Mac and cheese was excellent but would have been nice to have gotten my cup full!!! Sloppy people, sloppy.
They were out of many basic things. Food was good but sad looking.
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