Jack
I guess the lady is a manager there long gray hair. Deep voice. but she has been nothing but rude to me before and today she was really rude to me over parking after being told while dashing that I could park there by other store employees in the past. She comes out and skolds me like I’m a child for parking in front. when I explained to her that I would not park there ever again she says that she’s told me before and then I’m still parking here. when I told her that I had never been told that before .she asked me if I promised!?. I don’t owe you a promise lady, you’re not my mother nor am I a child . I guess she talks to employees that way but I don’t work there . I’m not here child and I don’t owe u a promise. . I’ll just simply never park there again. The door dashes suck from here any ways. So I’ll call and just block orders from there . And I’m sure u probably have told my brother that before. But don’t talk to people like ur better than them or like it some sort of authority figure. Like me ur just a human nothing more and nothing special. . Besides her she has some really great employees that she should be very proud of because they know how to treat people and talk to people I feel very sorry for them if that’s how she talks to them and I’m sure she has I’ve heard it as a customer before
… moreAlex Evoy
I go to Panera bread quite a bit all over Missouri and this location is by far the worst ran. On January 12 I came the drive-through on the way to the doctors office and ordered $42.09 of food on my way to the doctors office. I realized there was no chicken on my Mediterranean salad and my coffee was straight water in a cup transparent, I had to pour the entire cup out, which really sucked. I then called the location and waited for a slow time for them to pick up. Management finally picked up and wanted me to drive an hour back to fix my order which isn’t even worth the fuel in my truck and instead, they took my home address down and name and said they were gonna send me vouchers and all kinds of stuff not too sure what they meant anyways fast forward to today. Nothing ever showed up to my house and I walked in on my way through to pick up lunch and I brought it to the Manager‘s attention this time instead of a mail. It was a female named Sara and she was nothing but rude the entire time telling me I waited two months to bring this to their attention when it was actually six weeks and I have been waiting for the voucher but still being a Panera customer and after being belittled at the counter and told I shouldn’t have wait
Two months to bring this to their attention and she couldn’t locate the transaction and yada yada yada, even though I could show her it on my Wells Fargo card and corporate could find it just fine. Even everything I ordered. She gave me nothing but attitude the entire time to the point where I will never go back to this location and I ended up having lunch elsewhere and I highly recommend corporate. Do an investigation on this as this should not be the customer‘s problem. She did nothing but kept raising her voice at me and there was zero professionalism.
From my experience as a CEO, this individual is not fit to be a manager.
… moreJacob chauncey weltshmerz hopkins
Medditrain salad, Mac and Sheetz. Had to wash it down to get the good flavor out my mouth, because it was sad to not have more and the amount I needed to satisfy my craving was just more than I could afford. Maybe it’s my personal problem. I miss my mom
… moreRegina Martin
Stood at counter and no one ever waited on us. Ignored we were at the counter. So we went to kiosk and ordered. I asked about our cups, and the lady behind the counter just kept repeating that you get your cup with your order when you use the kiosk. I didn’t want to use the kiosk but was forced to because no one would wait on us. She was rude about it.
By the way the restaurant was not busy at all. 12/13/25 @ 12:47.
Seemed very rude to treat customers like that. She could have said “oh I can get your cups, but remember next time you order at the kiosk your cups come with food.”
Felt very ignored and dismissed!
… moreLuke Wyros
Me and my girlfriend visited this location on Tuesday 9/9/25 for a late lunch. We placed our order just fine. And the cashier was friendly! That’s where the positives end.
We ordered a large Mac and cheese, as we usually do. But when we received it at the pick up window… There was something very very wrong with it. It was dry, basically no sauce. And it tasted ROTTEN! It was absolutely disgusting.
So as one would, I went up to the cashier to ask If there was anything anyone could do about it. The cashier was again, very kind about it. And she went and told the manager about the situation…
As we did, another customer came up with the exact same complaint!
The Manager, who was wearing a dirty, black and red hoodie. (I would expect a manager to at least look like a professional. Especially when working with food.) tells us, that there is nothing to do about it. That she “just squeezed it out of the freezer bag recently.” And refuses to remake our orders!
And just like that. They have PERMANENTLY lost themselves a customer. I never plan on visiting this location, EVER again. the way we were treated was absolutely unacceptable!
… moreDo Whatmakesyouhappy
I was excited to see that the chicken poppyseed salad was already available when we went through the drive through. We took our lunch down to the riverfront and my salad looked great..lots of strawberries, orange slices and blueberries but once I started eating I had to pick bad pieces of lettuce out of it. And I’m not talking a few little pieces but a lot of slimey and half slimey salad greens. I ended up only eating about half of it. I don’t mind spending 13 dollars for a salad if I can enjoy it but I didn’t enjoy it.
… moreTumee
As much as it costs for a bagel and cream cheese, we shouldn’t have to worry if you put everything in the bag. Especially when you are unable to come back to pick something up. Disappointed.
… moreKensington Saint
There was a Worker giving out free samples to everybody to every table, but when she looked at me, She looked at me up and down and then walked away And then she gave the free samples to other people. I am deeply disappointed
… moreJudy Eichelberger
Customer 922. I just ordered the green goddess salad through the drive-in. I ordered extra chicken extra egg extra salad dressing. Paid $23 and some cents cause I got a large diet Pepsi what I received when I was unpacking it at home. Was a regular salad no extra on the ticket it indicates the items that I ordered extra. I’m a little disappointed with it because the customer service rep. There’s no way you can get in touch with anybody when you call it all is automatic. So I just wasted what $11 thank you, Panera.
… moreN B
Drive through is not even remotely quick. Waited 5 minutes for the young man to even come on after telling us as soon as we pulled up “be with you in a sec. Very friendly otherwise.
… more