gloria woodhouse
The French baguette is now made like a sour dough, doughy. Very hard and doughy!, Used to love the bread! Won’t be getting that ! They never have any soufflés for breakfast there all gone all the time during busy season why not make extra ? The oatmeal used to be wonderful you can cut it with a knife now ! Never have any decaf coffee always empty! The customer service is great at registering but get your food products back the way it used to be !
… moreNicole Rose
Who in their right mind would allow this banana to be served ? I ordered togo and opened the bag, the banana literally disintegrates in my hand, where is the food control? The management? Do better Panera team.
… moreJRHD 2002
Panera Bread has always been a convenient spot for a quick bite, but my recent visit was nothing short of frustrating. From the moment I stepped in, the service was disorganized and inefficient. Instead of ordering at the counter, customers were directed to use their self-service iPads, which were glitching and barely responsive. It took several attempts to get my order through, and even then, I wasn’t sure if it had registered correctly.
After waiting longer than expected for my food, I grabbed my order and left, only to realize that multiple items were missing. I had to go back inside, wait in another line, and explain the issue to an employee who seemed indifferent. No apology, no urgency—just a sluggish effort to fix their mistake.
For a place that prides itself on fresh and fast food, the experience was anything but. Between the malfunctioning technology, inattentive staff, and careless order preparation, it was clear that customer service was not a priority. I won’t be returning anytime soon. If you’re looking for a smooth, hassle-free meal, I’d suggest going elsewhere.
… moredominique springer
$55 order ridiculous prices for food portions that are small don’t order from East Naples location they suck everytime
… moreKirby Smith
My car broke down in the Panera drive-thru the other day, and the staff went above and beyond. Two team members (one I believe was a manager) came out, helped push my car to a safe spot, and were incredibly patient and kind through the whole ordeal. The manager even brought me a large cup of water while I waited for my tow truck. Their compassion truly restored my faith in humanity. Thank you for turning a stressful moment into one filled with genuine care.
… moreAmy Grace
Ordered Chicken Noodle soup with an Asian Chicken Salad. The soup tasted like it came from a can with and added rank aftertaste. The salad was made mostly with iceberg lettuce, a few almonds, and crisp garnish. The dressing made it edible. Was never impressed with their servings previously (years ago) and was reconfirmed today. Their pastries and breads are the better choice. There really is no “service,” as you pick up your order from a counter and take your used dishes and trash to another counter when finished. Will not return for a meal.
… morelexington bayless
The last two times that I’ve been to this location, I have asked for the exact same thing a Mediterranean veggie sandwich without peppers. And both times they had put it on the first time I decided to go back and they made my food correctly. This time I checked my sandwich, looked like there was none on there, Realized it was tucked in between everything. Just wish that this location would pay attention a little bit more when preparing the food that’s all.
… moreKendra D
This is the best Panera compared to where we live in a Chicago suburb. When we travel to visit family we go to this one with good food and service. We’ve never had any issues here.
… moreMichaela Luptak
Delicious as always. We are just visiting FL. So this is our first visit in this particular Panera Bread. Our experience was great. No lines, no waiting. Food was served quickly.
… moreJulia Perille
Such a shame I usually love Panera although this location is disgusting. Two weeks ago my soup through the drive through had a hair in it. When I brought it to their attention they just gave me another nasty soup. Today I try again and there is a dead fly stuck to my bread. Never again.
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