Social Profile: ![]()
✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
… View more
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Chapel Hill is here with warmth and welcome. Panera Bread. Food as it should be.
Counter-serve bakery/cafe chain serving sandwiches, salads & more, known for its bread & free WiFi.
Address and Contact Information
Address: 213 W Franklin St, Chapel Hill, NC 27516
Phone: (919) 929-9189
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
Panera Bread at 213 W Franklin St Chapel Hill, NC
Visit your local Panera Bread at 213 W Franklin St in Chapel Hill, NC to find soup, salad, bakery, pastries, coffee near you. Dine-in, pickup, and delivery.
Menu | Panera Bread
Check out your favorite Panera meals and view our full menu of breakfast, salads, sandwiches and more.
Panera Bread | Chapel Hill NC – Facebook
Discover 21 NEW and enhanced sandwiches, salads, and mac and cheese. Explore the menu, order online for Rapid-Pick Up or Delivery, join MyPanera Rewards, and …
Last Updates
Reviews
Trevor Beaulieu
We recently ordered catering from the Panera Bread on Franklin Street for the UNC School of Pharmacy, and I truly cannot say enough good things about our experience, especially because of Alana.
From the very beginning, Alana was incredibly kind, patient, and helpful. I spoke with her on multiple consecutive days while organizing a large catering order (over 100 bagels plus cookies and cream cheese), and she always had an answer ready for every single question we had. She made the entire process smooth and stress-free, which is not easy when coordinating a large school event. Even though she is not the catering manager, she stepped up and went above and beyond to make sure everything was perfect.
When we arrived for pickup, everything was fresh, organized, and beautifully prepared. The bagels were sliced and ready to go, cream cheeses were packed perfectly, and they provided plates and utensils… truly everything we needed. The petite chocolate chip cookies were a huge favorite among our class. You could tell the entire team put care into the order.
Alana’s professionalism, responsiveness, and genuine kindness made this catering experience exceptional. She went above and beyond both on the phone and in person when we came in to pay and pick everything up. Because of her, we will 100% be ordering from this Panera location again.
Thank you to Alana and the whole Franklin Street Panera team for making our event such a success!
… moreFrom the very beginning, Alana was incredibly kind, patient, and helpful. I spoke with her on multiple consecutive days while organizing a large catering order (over 100 bagels plus cookies and cream cheese), and she always had an answer ready for every single question we had. She made the entire process smooth and stress-free, which is not easy when coordinating a large school event. Even though she is not the catering manager, she stepped up and went above and beyond to make sure everything was perfect.
When we arrived for pickup, everything was fresh, organized, and beautifully prepared. The bagels were sliced and ready to go, cream cheeses were packed perfectly, and they provided plates and utensils… truly everything we needed. The petite chocolate chip cookies were a huge favorite among our class. You could tell the entire team put care into the order.
Alana’s professionalism, responsiveness, and genuine kindness made this catering experience exceptional. She went above and beyond both on the phone and in person when we came in to pay and pick everything up. Because of her, we will 100% be ordering from this Panera location again.
Thank you to Alana and the whole Franklin Street Panera team for making our event such a success!
Meagan Riddle
Let me start by saying this review is to speak about the FANTASTIC experience I had with the night manager on 12/30/2025:
I placed an order through UberEats and of course the app didn’t have it where you could pick a bread bowl for the soup I wanted- so I called Panera and spoke with the night Manager (who is probably the nicest person I’ve ever spoken to), she immediately set aside the last bread bowl for me and told me to place my order and she would make sure I got my bread bowl. I also wanted a couple sides of their amazing balsamic vinaigrette, so she said she’d add those in your my order as well, since there was no way to do that on the app. Before we hung up she told me that she had everything set aside for me and would tell her line staff to be on the look out for my order.
She was the most accommodating, genuinely kind, thoughtful person I’ve ever had the pleasure of dealing with. I can’t thank her enough for her kindness and how she went above and beyond to make sure I was able to satisfy my cravings, lol!!
… moreI placed an order through UberEats and of course the app didn’t have it where you could pick a bread bowl for the soup I wanted- so I called Panera and spoke with the night Manager (who is probably the nicest person I’ve ever spoken to), she immediately set aside the last bread bowl for me and told me to place my order and she would make sure I got my bread bowl. I also wanted a couple sides of their amazing balsamic vinaigrette, so she said she’d add those in your my order as well, since there was no way to do that on the app. Before we hung up she told me that she had everything set aside for me and would tell her line staff to be on the look out for my order.
She was the most accommodating, genuinely kind, thoughtful person I’ve ever had the pleasure of dealing with. I can’t thank her enough for her kindness and how she went above and beyond to make sure I was able to satisfy my cravings, lol!!
Tim Bradley
Went inside order my food to go watched four other customers that ordered after me that was eating in, get their order, filled and sit down before mine. Then, when I looked in the bag for my order, the soup cup was turned up on its side because it was put on top of the other food, and the bread was not wrapped. It was just tossed in the bag.. I gave the bread back to him and asked them to wrap it. They said they don’t and so I told them to throw it away.. I didn’t see paying as much as you have to pay to eat there to receive dirty food. When I told the front counter, they shrugged their shoulders and acted as if they would go back and talk to the people that prepared the food, but no one offered to correct the problem or make it right.
… moreDustin Klein
Panera has some delicious and healthy options, but I always feel like I’m paying just a little more than I should for what I get. Most Panera dining rooms are elaborate with armchairs and fireplaces. This one is much more simple and plain. They do have a covered patio which is a nice feature. I found the customer service to be fine.
… moreLynette
“Wow what is this Karen doing wasting her time posting a review about a single corporate chain in Chapel Hill?” they asked.
I could stress the quality and care the obviously competent team put into the facility. You could reference attached images and see the care put into some of the most flawless pastries that look practically generated.
What really gives this place something special and worth the time to go out of your way to drop in for is the imacculate coffee shop vibes. Genius Loci, “the essence of a place”. Walking into the quant shop from any of the doors you feel like the search is over: you’re walking into exactly what you came for, whatever that may be. The depth of the building surprises you with every little nook to grind and unblock that project you’ve been stuck on. You might find yourself reading in a dim corner but with enhanced focus and concentration. Sipping a perfectly crafted macha latte on the pleasant patio and watching the adorable birds might bring you to an epiphany to a problem or long train of thought. Or perhaps you’ll get a simple drip coffee and a bagel on your office commute thinking nothing of the unremarkable establishment but hours later you realize you can’t get the scent of fresh bread & hot coffee of your head, or the way the glowing light shone brightly through the windows.
I mean it when I say you can hunt all over the country but you won’t find many corporate places with this feel.
… moreI could stress the quality and care the obviously competent team put into the facility. You could reference attached images and see the care put into some of the most flawless pastries that look practically generated.
What really gives this place something special and worth the time to go out of your way to drop in for is the imacculate coffee shop vibes. Genius Loci, “the essence of a place”. Walking into the quant shop from any of the doors you feel like the search is over: you’re walking into exactly what you came for, whatever that may be. The depth of the building surprises you with every little nook to grind and unblock that project you’ve been stuck on. You might find yourself reading in a dim corner but with enhanced focus and concentration. Sipping a perfectly crafted macha latte on the pleasant patio and watching the adorable birds might bring you to an epiphany to a problem or long train of thought. Or perhaps you’ll get a simple drip coffee and a bagel on your office commute thinking nothing of the unremarkable establishment but hours later you realize you can’t get the scent of fresh bread & hot coffee of your head, or the way the glowing light shone brightly through the windows.
I mean it when I say you can hunt all over the country but you won’t find many corporate places with this feel.
Becky Giusti
As a longtime Panera customer, I am very sad to say this may be my last visit to this Panera in particular and maybe all Paneras in general. It is so obvious that corners are being cut everywhere: staffing; amenities such as eating utensils, plastic glasses, napkins!, bags; and, worst of all, freshness of the food. Why would bakery be stale early in the morning? Why would focaccia not even look like focaccia?
… moreAmber
Ordered catering from there for three people. Food had to have been made hours before the actual delivery because the melted cheese was hard again and cold. The breads were stale. The cold salad was lukewarm and had wilted greens. One of the orders was wrong.
UPDATE: Lowering to 1 star. Had catering again for 20+ people. Both the steak & cheese and chicken & ranch sandwiches had barely any “middle” part.
… moreUPDATE: Lowering to 1 star. Had catering again for 20+ people. Both the steak & cheese and chicken & ranch sandwiches had barely any “middle” part.
Pablo P.
Good price/quality relation. I like this place, the people working there are really nice and you feel it when you are there. Bread soups are excellent. Coffee is good and monthly subscriptions are a real deal. I recommend this place with no doubt. The thing to improve is the cleanliness. It seems that as the place has a lot of movement of people, it’s common to see tables not very clean.
… moreRain
Whole team is wonderful but Crystal is exceptional, such a joyful presence and adds a lot to the experience 🙂
… moreCherie Bowen
This Panera has contracted with a predatory towing company, Barnes Towing, to seize customer cars, tow them and exhort them for $360 cash or $450 by credit card, minutes after they park in the Panera lot. I have contacted Panera Corporate and they said it is out of their juridiction and yet this Panera has an arrangement with a towing company that snatches cars within minutes of parking. I parked to patronize both Panera and its neighbor and never even got to go in Panera because my car was towed within 5 minutes of being there. I had to take a Lyft for $34 and then pay $360 to get my car and belongings back (including my medication). This was theft and ransom!! Horrible owner and towing company. I will never patronize Panera again.
… more