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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Tonawanda is here with warmth and welcome. Panera Bread. Food as it should be.
Counter-serve bakery/cafe chain serving sandwiches, salads & more, known for its bread & free WiFi.
Address and Contact Information
Address: 1747 Sheridan Dr, Tonawanda, NY 14223
Phone: (716) 876-2676
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Order and Reservations
Order: Order online
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Panera Bread at 1747 Sheridan Drive Tonawanda, NY
Visit your local Panera Bread at 1747 Sheridan Drive in Tonawanda, NY to find soup, salad, bakery, pastries, coffee near you. Dine-in, pickup, and delivery.
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Reviews
Shaheedah Nieves
Honestly I’m only giving two stars bc I’m a regular and the daytime people are usually pretty good. Tonight I had one of the worst experiences at this location on Sheridan. Like a previous review stated the drive thru was closed when I arrived at 838 but the app had allowed me to order through the drive thru. I drove up to the window bc my order included a drink I can only get behind the counter (one of the ice teas). The people inside watched me, sat on their phones and ignored my being there. I did end up going inside for my order and I get that you don’t want to be there but also maybe think about the possibilities of what the person on the other side has going on, maybe they have a sleeping child, maybe they’re not feeling well like a previous poster mentioned, maybe they’re exhausted or coming from the hospital Kenmore Mercy etc. there could be many reasons you could extend a shred of decency to the next person. There were at least 4 people inside, looking at me turning their back, scrolling etc. When I walked in the lady behind the counter thought I was going to cause an issue, nope, the people who had ignored me, turned away and acted like I wasn’t there. I’ll take my order and let you know this has truly soured my view, the app should be fixed to not take drive thru orders if they won’t give them after a certain time, at the same time an upgrade is needed for the way some of the employees treat the customers. I know the Elmwood location would be a better experience, they know my order, they greet with a smile and are pleasant and welcoming every time I go. This place is hit or miss. Losing business over bad attitude is probably not the best way to go.
… moreRyan Mayberry
No one in line when I arrived, and put in my order of a sandwich and iced tea in at 12:48pm according to the receipt. The food wasn’t ready until 1:24pm, and they were out of ice tea. The open tables were dirty- the food was fine, pretty average, but a 36 minute food wait makes this an impossible place for lunch break.
… moreCindy LoGalbo
Gave my pickuo order to someone else and had to wait 30 minutes at pickup window for them to remake. Then get home and have the wrong sandwich. Call then and drive back to have to wait another 20 mind in Drive thru line. By the time I got to eat mine was cold and too much balsamic. Very poor experience.
… moreLogan Alex
Ordered a rapid pick up and wanted to go through the drive thru since I have the flu and I was trying to be considerate of other people. They closed the drive thru 30 mins early. Never been to a Panera that did that, it’s ridiculous. Girls behind the pick up counter were rude and snappy too. They told me they close it early everyday; as if I’d know that, I’m not a regular here for a reason. This is the 3rd time I’ve had a bad experience here, y’all need to do better.
… moreTop Customer
Fire the manager TODAY!!! 35 minutes for my order and only 4 people in the store. I wouldn’t even worry about my time being waste, more importantly, 2 paramedics were ordering on their lunch break and after about 20-25 minutes of waiting, they just left. It didn’t look like they got a refund, they just stood waiting for their order to be ready then they walked out without getting their order. I swear can you guys please pull up the order preparing times between 10-11:30 on 11/30? One order was coming out every 10 minutes it was embarrassing. I saw all the workers looking around at each other very very confused and not moving with purpose. I will survive, I got my food after a long wait but I felt very bad that the paramedics had to skip their lunch when the store was not busy at all. The funny thing is even when food was coming out, some of it was going back for errors. I saw a lot of people coming into Panera with their families happy to have lunch together but they quickly looked angry and frustrated. It’s interesting to see how many people walked out with frowns on their faces. Looking at other reviews, it seems the efficiency has been a constant struggle with previous reviewers complaining about insane wait times on slow days. I don’t have any complaints about the food. The food was good and accurate for me at least. I would go back in the future but I will be sure to place my order an hour ahead. I worry this behavior and lack of leadership is going to run this location out of business. I enjoy the food and atmosphere but if this continues, I know it’s costing the store money sadly.
… moreSiena Reynolds
I do not know what’s wrong with this place but we came in on Tuesday 9/16 at 7:30pm and it was off from the start. Trying to order they were out of every green- no lettuce, mixed greens, arugula, or cilantro. They were also out of the corn chowder soup and steak, among likely other things. It took 25 minutes to get our order and when we received it they had left the avocado out of my sandwich! Ugh I wouldn’t go back to this Panera
… moreElliott Hoth
My girlfriend and I love stopping at this Panera. It has always seemed to be cleaner than any of the other locations I’ve been to in the area. Easy parking in this plaza. The food is consistently tasty at this location (especially the mac and cheese), and the employees are always kind! Needless to say we will be back soon when we are in the area !
… moreAlana Reynolds
First off, they were out of like all of their greens, no cilantro, no spinach no lettuce. Whatever. Ordered my sandwich with extra avocado and paid for extra avocado, guess what? No avocado whatsoever so my sandwich is corn cheese and tomato. The bathrooms were dirty it took forever for the food to come out.
I’ve heard bad things about this location. Will not be coming back to this specific location.
… moreI’ve heard bad things about this location. Will not be coming back to this specific location.
Sydney Grunzweig
This location has gone wildly downhill over the last several years. Waited 20+ extra minutes for a rapid pick up order. While I was waiting, the breads and baked goods were being literally thrown into boxes – 2 hours before the closed??? All the apparent manager on duty did was yell how everyone was a rockstar as the place was in shambles.
… moreAngelina Buscaglia
Food is good but the workers/people who work in the back need better attitudes and are rude. Ordered on the kiosk and when they put my order out the girl literally threw it on the counter. Unprofessional and may not come back to this location
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