JennCap723
Used to order from this location but they ALWAYS screwed up take out orders. Decided to give them another chance today and my husband’s $18 green goddess salad with extra chicken came with no chicken and half full. It looked like a kid’s salad for $3. Not only have their salads gotten way smaller (much smaller containers), they filled it half way. I’d be so embarrassed to charge a customer $18 for that. I then had to drive back to pick up their 2nd attempt because they had no drivers. This location is awful. Sharing a photo of the 2 salads. The one on the left is the salad they first made and the one on the right is the replacement and what it should have been the first time. I think they try to get away with serving you as little as they can and hope you’ll just eat it. I’ll give credit where credit is due, the manager was pleasant and did comp the salad. Still wasted my lunch hour running back and forth which is unfortunate.
… moreA S
Price has gone way up while quality and portion size has gone way down. This place used to be really good. That is, until private equity sunk its tentacles into it. Private equity ruins everything.
… moreJulie Kokoszka
Just visited and again a great experience! There was a small mistake made (the cheese was missing) and the manager went above and beyond to correct such a small mistake. All I wanted was another sandwich with cheese, because it’s so good, and the manager not only very kindly remade my sandwich, but she also gave me a full refund which was completely unnecessary, however it was greatly appreciated. It just takes
an act of kindness to, make someone’s day! And that’s what this manager did! Thank you so much ❤️
… moreRohan Trambadia
Worst service! We got there and no body helped us for 10 mins, after 10 mins I had to ask someone to help me with my order. It took them another 3 mins for someone to come help us. 13 mins later when we wanted to order they said they ran out of bread. We were there at 7:30 and store closes at 9. This is the second time this place did not have bread. We ended up going to Bristol Panera and service was awesome.
… moreCheri Watkins
Absolutely the worst service and employees!! I went there this past Sunday and ordered a turkey avocado bacon sandwich which I ordered ahead through the app. Picked it up and went back to my job on my already limited time schedule before a 2pm client. Took one bite and had a stack of tomatoes and literally two tiny corner ends of turkey….. pieces of small meat that you would give to a dog. Had to go back and when I showed them and asked them to remake it they had an attitude about it. And then the employee and shift lead or manager talked about it like I wasn’t standing there. I spent over $25 for my total order and expect to get what I pay for. The employees behind the counter were all very loud, using inappropriate language and conversations while they had a lobby full of patrons including children. It seemed that they were just having a good old time back there and not paying attention to the job that they applied to have. I normally don’t write reviews like this but this is the second back experience that I’ve had at this location and you can bet your bottom dollar that it will be the last. I’ve contacted the corporate office in regards to this location. I will not give this place one more penny of my hard earned money. They need to revamp that whole staff that works there. They all have bad attitudes and their customer service is definitely nonexistent.
… moreEmma Peltier
Kiosks were busy which is where I usually order from so I had to get my order taken by front counter. Girl was nice, but messed up my order. Wanted a normal bowl with broccoli cheddar mac n cheese but instead got a bread bowl with normal mac n cheese. Didn’t realize this until I went to go get my order from the pick up counter, and I realized it was wrong. Tried to tell the worker behind the counter it was wrong and show her my receipt, but said ‘well this is what I have on my receipt’ and proceeded to walk away leaving me to just take the incorrect order. The food was fine, but the service could have been better. It literally says on your receipt that ‘Accuracy Matters’ and that issues will be fixed if brought up, but mine was immediately dismissed. Very disappointed.
… moreAJ Belanger
I cant say anything about the food because I never ordered. Went into the bathroom to wash my hands. It was dirty and the soap dispenser didn’t work. Informed an employee who screamed someones name, got no reply and forgot all about it claiming “I’m unavailable”. My biggest concern is how are the employees washing their hands?The same person was handling apples without gloves until they noticed that I noticed, then put gloves on. Other employees were disconcerned, almost hiding. Their work area did not appear to be clean. I went down the street and got much much better service, it was fast too. I love Panera but it’s unlikely I’ll visit that location again.
… moreASHLY AVILA SOLER
STORE MANAGER REALLY has a bad actitud. I had a bowl of soup, but it was really not a bowl it looks like a cup. And I ask her if she can give a me a new one because It was empty. She is not professional Maisha.
… moreA W
Service was great. The food was good. Sour dough bread is alittle weird. The portion size is good for the price.
… moreMaggie Carey
What an amazing panera, they were so kind and friendly. Marlene was an absolute doll and very helpful.
… more