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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Pittsfield is here with warmth and welcome. Panera Bread. Food as it should be.
Counter-serve bakery/cafe chain serving sandwiches, salads & more, known for its bread & free WiFi.
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Panera Bread at 655 Merrill Road Pittsfield, MA
Visit your local Panera Bread at 655 Merrill Road in Pittsfield, MA to find soup, salad, bakery, pastries, coffee near you. Dine-in, pickup, and delivery.
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Check out your favorite Panera meals and view our full menu of breakfast, salads, sandwiches and more.
Panera Bread – Pittsfield – Berkshire Menus
635 Merrill Road Pittsfield, MA 01201 (413) 443-3200 Website Cuisine: Deli/Sandwiches | Breakfast/Bagels | Bakery | American Carry Out | Dine-In
Reviews
Deborah Nocher
I ordered 2 coffees. Got to the coffee counter, no milk of any kind. All containers were empty. I had to flag down a worker to get half and half. Waited 20 minutes. Asked again. Was told rudely, you can see I’m working on it. Then beause i asked she made me wait again. I politely put the cups on the cash counter and said I didn’t want them because couldn’t get any cream.
It was not busy, I was the only customer waiting. This is unacceptable behavior. The customer in front of you comes first.
… moreIt was not busy, I was the only customer waiting. This is unacceptable behavior. The customer in front of you comes first.
Mary Davis
This place deserves a ZERO rating. You request your food on a computer, I waited 35 minutes for a $15 sandwich & was not notified when it was ready. There was a wall with names — it said my order was ready. Food was nothing special, the tables were dirty, utensils were not stocked. Customers have to do everything, create the order, go pick it up, clean the table, throw away trash. What are the staff doing? As little as possible! And I could not leave a review at Panera — it wasn’t working! Hmmm.
… moreRobert Walter
I think the food is very low quality and it takes forever for the food to come out. I don’t recommend this place and will likely never return. Go elsewhere don’t waste your time or money!
… moreGage Williams
If I could give the service a 0 I would. Older Lady at the front of the pick up section with glasses thinks shes above everyone around her and every single time I have gone there, have had to listen to her yelling about a range of things from personal drama to belittling coworkers in front of many guests. Inappropriate topics from time to time but the attitude and communication skills in general are abysmal to say the least. Last time I came, put in a pick up order at 12:30. Arrived at 1:10. Name was on a bag at pick up section but was not what I ordered. Explained that to this lady (who I was uncomfortable speaking to to begin with based on how I see her treat others) and all she had to say was that my order wasn’t made yet and that she has no idea what’s going on due to it being busy. Then waited another 30 minutes listening to her scream at coworkers before I finally got my food and left, not without letting her know how bad her service is, only to be told how she is excited to continue giving that level of service. Just bad all around on her part. Other coworkers seem nice and like they know how to communicate like normal people. Understandable that cafe business can cause an uprise in tensions backstage but coming from one who has worked in the field, you should always value customer service first. Just my thoughts.
… morePaula Dailey
Just picked up a $15 (after taxes) “whole” Strawberry Poppyseed salad to go. Total rip-off!! Tiny portion, made even tinier by the fact that I asked for the dressing on the side. They packed them INSIDE the to go container, taking up even more space! Next time I’ll order “eat in,” and will use up 3 or 4 of their to go containers, or better yet bring a large, washable and reusable one of my own. Shame on you, Panera, but your customers (at least this one) is forewarned and forearmed!!
Update: Just unpacked skimpy portion, and the lies keep piling up. Menu says “topped with toasted pecans.” Not a one to be found. At all. I’m generally a generous person, and get that there may be “supply issues,” and that you’re a chain restaurant apparently not in control of your own website/on-line ordering system, but come on already! Inform your waitstaff to verbally inform your customers of outages, offer substitutions and/or adjust price. And if they no longer know how to talk, at least put a sign up in the window (assuming someone still knows how to write?!) so that customers like me aren’t surprised to come home without the food they ordered, and paid top dollar for!
… moreUpdate: Just unpacked skimpy portion, and the lies keep piling up. Menu says “topped with toasted pecans.” Not a one to be found. At all. I’m generally a generous person, and get that there may be “supply issues,” and that you’re a chain restaurant apparently not in control of your own website/on-line ordering system, but come on already! Inform your waitstaff to verbally inform your customers of outages, offer substitutions and/or adjust price. And if they no longer know how to talk, at least put a sign up in the window (assuming someone still knows how to write?!) so that customers like me aren’t surprised to come home without the food they ordered, and paid top dollar for!
Allie Therrien
I ordered curbside pickup. I was told to come for 1:13 (on my lunch break…I ordered at 12:45) I showed up and waited. I tried to call the place as well and no answer. I went in and was clearly upset because I waited over 20 minutes in my car. The guy behind the counter named ISAIAH was completely rude to me telling me “I could have come inside and got it because he was busy” I ordered to not have to go in that’s the purpose. If it was too busy online ordering and that feature shouldn’t be an option. Mind you he did not once said sorry or tried to accommodate. He just gave me attitude. Very unprofessional way to handle it. I wouldn’t want him working for me. Or representing my company that way.
… moreL *
We spent more than $30 for a lunch for two and left hungry. Check out how embarrassingly tiny their sandwich is. It’s so scandalously small I took a picture with a ruler next too it. If you enlarge the picture you’ll see it. It’s less than 4 inches long, and not even square! It’s supposed to be on a quarter of a standard sized Focaccia bread yet it’s somehow much smaller. They are very skimpy on meat too. My local store has much bigger portions.
… moreSox Rench
Ordered a bread bowl to go and got home to see the bowl of soup was half empty, for the expensive price this is ridiculous. I’m over Panera at this point. Also, the bread bowl was almost inedible because it was rock hard, to top it off, the staff is not friendly.
… moremelissa Ewing
Twice in a row. They have messed up my order. On Friday I came in and they totally forgot a sandwich. I come in today and they gave my daughter the wrong sandwich
… moreDenise M. Brown
Nice fir lunch and early dinner. Good substantial eats!
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