LYNDA CASTLEBERRY
I’ve been coming here once a week since they’ve been open. Seems like customer service has really dropped in the past few months. I do a mobile order and most of the time I don’t get my requested silverware or sweet and sour sauce. I get a handful of other sauces I don’t want and seldom get cookies. It used to be nice walking in and being greeted by name, but the current crew can barely make eye contact, much less conversation
… moreNicole
DO NOT DINE IN at this location, mobile orders are prioritized and there is zero customer service here. You walk in and instead of being able walk down to look at the food like a normal order, someone stands at the door with a tablet and takes your order. I watched the last scoop of honey walnut shrimp get scooped and am used to waiting for new because most locations cook it in smaller batches, so I expected a little wait. I had two other people with my order, and there was plenty of everything they chose. What I didn’t expect was 30 minutes waiting for my food as mobile order after order was scooped and put onto a metal rack, 3/4 of orders sitting there the entire time I waited for my food. After 15 minutes, I finally walked to the register to ask for my fountain drink cup, and was ignored. No “hi I’ll be right with you”, flat out ignored, until I finally said excuse me can I please have my cup from my order? They didn’t offer me a receipt when I paid, so I could’ve asked for multiple cups and they would’ve been none the wiser, honestly I could’ve walked in without ordering and asked for one and they would’ve had no clue. When they finally called our name, our food was lukewarm, with some entrees cold. I’m not understanding why they don’t have a couple employees to focus on dine in orders only, instead everyone acts like robots on a factory line. I will give them credit, everyone was moving constantly and they were doing a great job at staying afloat, the cooks were in the back working their hands off and the store was clean. The worst experience I’ve ever had with trying to get food that was already cooked though, I would expect that wait time at a sit down restaurant, NOT a Panda Express. I’m sure management will do nothing to remedy this because with it being busy thanks to mobile orders, sales goals are likely being met at the cost of customer service. You’d think this was a drive thru location and it’s not.
… moreLive Life
The worst Panda ever. The manager needs training or to be replaced ….an absolute disaster.. you walk in and can’t look at what there is to order, Then you are asked to go to the register, The girls in the front act like no one is there waiting and don’t take your order because they are trying to figure out the order process for previous orders, 20 minutes I waited for my food. The cook doesn’t cook the food properly if you know you know This chow mein and rice taste like nothing… Please train workers..
There were 14 people behind the counter, and they still couldn’t get it together.
New Management Needed.
… moreEddie !
By far the worst place never going again last time I went was a year ago with another bad reviews.. thought things would have changed. Rude emplee name Lizbet.J worst employee asked her what was my change she points to the register thats your change after I asked her 4 times what my change was. With attitude she responded. Prior to that I asked the same lady I just want to pay for my food and she ignored me kept working picking up food and calling out names.. doesnt communicat the new system they have in place RUDE person. As a critic ive reviewed many placed and this by far the worst even a year later it’s bad. terrible terrible terrible hire better people!!!
… moreS Fisch
Grossest food ever . I’ve been to
A lot of Pandas . And this one is so gross I had to warn anyone thinking of going there. Food burnt , nice servers but food is disgusting:/
… moreirving lopez
The service in this location is terrible. The times I’ve come to eat here, have me regretting it after. The staff are friendly, but friendly isn’t getting my order right. The portions you get are just laughable for the prices they charge. The food is either overcooked or undercooked and has little to no flavor. Unless you add sauces. Overall you’re much better off going elsewhere. Literally anywhere, than this place.
… moreL Bustamante
Ordered delivery today, both my husband and I ordered broccoli beef. The broccoli was in huge size pieces(we got mostly broccoli) and each got 3 small pieces of beef each. The broccoli beef had no flavor to mention. I also had the honey walnut shrimp which I found a small metal piece. It the worst meal We have ever had. So disappointed. I don’t know who was cooking or in charge today, but someone needs to pay better attention to detail and employees. This was from the Panda location in Santa Maria, Ca.
… moreNaruto milenio
Who every implemented the way they serve order is a really bad manager. No costumer service workers socialize way to much when they should be taking orders. No hurry to serve people. Other people after me got there order ahead of me doesn’t look professional at all
… moreAly McQueen
Alwayyyyyys love panda express. Got the 2 entree 1 side and a drink. My fam came with me. Iy wasnt suuuuper busy but did get a lil crazy towards the end of our meal. Staff handled the crowd well and they were very nice to us as well. Bathrooms were clean and well kept. Good place for a bite. Posting pics of the menu and drink fountain for accutate pricing and selection
… moreGicela Mendez
Ordered for pickup using online app @ 11:10 am for 11:45am pick up .Arrived @11:50 and still had to wait 15 minutes for my food while 5 people who arrived after I did , got to order and all got their food . The whole point of mobile orders for pick up is to arrive and pickup . Additionally the cashier gave no update on the wait time for my order and kept giggling and talking with her co workers .ONTOP OF THAT. They didn’t even give me my correct order. Very very disappointed in the service here .
… more