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✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out
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Discover bold flavors and fresh ingredients at Panda Express in Chino. Located at 8329 Pine Ave. our restaurant offers a delicious array of Chinese-inspired dishes, from our famous Orange Chicken to savory Beijing Beef. Whether you’re dining in, taking out, or ordering delivery, our friendly staff is dedicated to providing a delightful experience. Join us for lunch or dinner and enjoy a taste of our Asian-inspired cuisine that’s wok-tossed to perfection. Visit Panda Express today and savor the flavors of tradition and innovation in every bite.
Hours
| Friday | 9:30 AM–10 PM |
| Saturday | 9:30 AM–10 PM |
| Sunday | 9:30 AM–10 PM |
| Monday | 9:30 AM–10 PM |
| Tuesday | 9:30 AM–10 PM |
| Wednesday | 9:30 AM–10 PM |
| Thursday | 9:30 AM–10 PM |
Address and Contact Information
Address: 8329 Pine Ave suite #150, Chino, CA 91708
Phone: (909) 789-0800
Website: https://www.pandaexpress.com/locations/ca/chino/3772
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Jose Velez
This review is specifically aimed at the consistently unprofessional and hostile environment fostered by the manager, Fernando, and the chronic failure of the team to execute even the simplest orders correctly.
I have visited this Panda location numerous times, and the only constant is that our orders are wrong. Whether it’s missing entire entrees, swapping sides, or giving us cold food, the kitchen staff seems utterly incapable of following instructions. What makes this especially frustrating is that I’ve started calling ahead, specifically mentioning the past issues and asking them to double-check the order—a request that is clearly ignored every single time. This shows a complete lack of care or accountability.
However, the most alarming issue is the behavior of the manager, Fernando. On my last two visits, when attempting to resolve a messed-up order, Fernando’s demeanor was aggressively confrontational. Instead of apologizing or offering a constructive solution, he became defensive, raising his voice and making the entire interaction stressful and unpleasant. A manager should be the calming influence and problem-solver, but Fernando acts as an aggressor, making customers feel invalidated and unwelcome.
Until both the quality control in the kitchen improves dramatically and Fernando receives necessary training on basic customer service and professional conduct, I strongly advise others to avoid this location entirely. This is not the Panda Express experience anyone should tolerate.
… moreI have visited this Panda location numerous times, and the only constant is that our orders are wrong. Whether it’s missing entire entrees, swapping sides, or giving us cold food, the kitchen staff seems utterly incapable of following instructions. What makes this especially frustrating is that I’ve started calling ahead, specifically mentioning the past issues and asking them to double-check the order—a request that is clearly ignored every single time. This shows a complete lack of care or accountability.
However, the most alarming issue is the behavior of the manager, Fernando. On my last two visits, when attempting to resolve a messed-up order, Fernando’s demeanor was aggressively confrontational. Instead of apologizing or offering a constructive solution, he became defensive, raising his voice and making the entire interaction stressful and unpleasant. A manager should be the calming influence and problem-solver, but Fernando acts as an aggressor, making customers feel invalidated and unwelcome.
Until both the quality control in the kitchen improves dramatically and Fernando receives necessary training on basic customer service and professional conduct, I strongly advise others to avoid this location entirely. This is not the Panda Express experience anyone should tolerate.
VS
I am a frequent customer at Panda Express location #3772, but today’s visit was extremely disappointing.
I ordered a half-size party tray of plain chow mein and asked the manager if I should wait to order the rest of my family’s food. She said it would be ready in four minutes, so I ordered three plates and checked out. After about five minutes, I saw my tray placed behind the cashier, then watched the manager take it back to the woks without saying anything. I stood at the counter waiting for an update and was ignored.
When I finally asked what happened, the manager said they were still working on it, even though the food was already made. She then gave me attitude and asked if I wanted the “over-sauced” tray instead of simply explaining they were remaking it.
The replacement tray came out burnt and dry. When I pointed it out, the manager dismissed it and offered a refund. I then noticed a Panda Rewards account on my receipt that was not mine. I never used the app or provided a number, and she couldn’t explain how it was applied.
To make matters worse, they couldn’t process a proper credit card refund and gave me cash back, but not the correct amount including tax. I ended up leaving frustrated. This was poor communication, poor food quality, and poor customer service at a location I usually frequent.
… moreI ordered a half-size party tray of plain chow mein and asked the manager if I should wait to order the rest of my family’s food. She said it would be ready in four minutes, so I ordered three plates and checked out. After about five minutes, I saw my tray placed behind the cashier, then watched the manager take it back to the woks without saying anything. I stood at the counter waiting for an update and was ignored.
When I finally asked what happened, the manager said they were still working on it, even though the food was already made. She then gave me attitude and asked if I wanted the “over-sauced” tray instead of simply explaining they were remaking it.
The replacement tray came out burnt and dry. When I pointed it out, the manager dismissed it and offered a refund. I then noticed a Panda Rewards account on my receipt that was not mine. I never used the app or provided a number, and she couldn’t explain how it was applied.
To make matters worse, they couldn’t process a proper credit card refund and gave me cash back, but not the correct amount including tax. I ended up leaving frustrated. This was poor communication, poor food quality, and poor customer service at a location I usually frequent.
Jocelyn R
The cashier here is always so welcoming and genuinely helpful. I really appreciate how they take the time to give recommendations! Their refreshers are so good! it makes the experience feel personal and friendly.
Unfortunately, what I’ve noticed is that some customers don’t treat the employees with the same respect. Too often, people come in with a “king baby” attitude, creating unnecessary power struggles and being overly harsh to staff who are just doing their jobs. It’s unfair and makes the environment harder for everyone.
My suggestion: if you’re coming here, try to be prepared with your order and treat the staff with kindness!!! You are grown!!! They go above and beyond, and a little respect from us as customers makes the whole process smoother and more pleasant for everyone.
… moreUnfortunately, what I’ve noticed is that some customers don’t treat the employees with the same respect. Too often, people come in with a “king baby” attitude, creating unnecessary power struggles and being overly harsh to staff who are just doing their jobs. It’s unfair and makes the environment harder for everyone.
My suggestion: if you’re coming here, try to be prepared with your order and treat the staff with kindness!!! You are grown!!! They go above and beyond, and a little respect from us as customers makes the whole process smoother and more pleasant for everyone.
matthew stingley
Had my wife pick up a family meal Plus a medium kung pao chicken $55… I asked her to get me some sweet and sour sauce and some hot mustard and I got three packets of each… I’m wondering how much I have to spend to get the right amount of sauce for my food. Lesson learned, drive down the street to the local Chinese place instead of this
… moreAlvin Reyez
Small portions. Service is mid. Food is good. Price ? Unjustified. The Fresh Wok down the street has more options, better Service, larger portions, reasonable pricing.
… moreChris V
This is my second visit to this location, and both times have been frustrating. The first time, they messed up my order and forgot items. I decided to give them another chance, but it was just as bad.
I placed an order through the app for three meals, expecting it to be ready at the scheduled time. Instead, I had to wait 25 minutes past the pickup time, while walk-in customers were getting their food before me. What’s the point of ordering ahead if it takes longer than ordering in person?
The customer service is terrible—no updates, no apologies, just a long wait. I checked their reviews and now completely understand the low rating. This place hasn’t been open long, but it’s already clear why people are avoiding it.
Save yourself the hassle and go elsewhere.
… moreI placed an order through the app for three meals, expecting it to be ready at the scheduled time. Instead, I had to wait 25 minutes past the pickup time, while walk-in customers were getting their food before me. What’s the point of ordering ahead if it takes longer than ordering in person?
The customer service is terrible—no updates, no apologies, just a long wait. I checked their reviews and now completely understand the low rating. This place hasn’t been open long, but it’s already clear why people are avoiding it.
Save yourself the hassle and go elsewhere.
Dylan Galvan
It’s always good to come to this panda. I never had any issues and they never held back on portion sizes like other store. 5/5 for service, food and etc. I like coming here straight after work since they have everything hot and fresh to go
… moreSun Ang
Portions of orange chicken, same with beef broccoli very little scoop of everything and pay more less food each time i go here, never good with customer service never deserved 5 stars, i would suggest chino grand they treat their customers nicely and they give more food.
… moreSafee Ahmed
This was by far the worst Panda Express experience I’ve ever had, and I’ve been to plenty. Shockingly, the manager and her staff were arguing over fortune cookies right in front of customers. My family and I—five people total—ordered five meals, including three kids’ meals. We received only three fortune cookies, which I noted after witnessing the staff’s absurd behavior.
When my kids tried to take an extra cookie, the manager pulled the box away from them, as if they were stealing something valuable. Then, to top it off, a staff member told my son he’d have to pay five dollars if he wanted more. Fighting over fortune cookies with children? That’s beyond ridiculous. Not a single apology, not even a “sorry for the inconvenience.”
This location clearly needs training, from customer service basics to managing the simplest of situations with courtesy and professionalism. Just look at the reviews—three stars in such a short time since opening. It’s obvious something is wrong here.
… moreWhen my kids tried to take an extra cookie, the manager pulled the box away from them, as if they were stealing something valuable. Then, to top it off, a staff member told my son he’d have to pay five dollars if he wanted more. Fighting over fortune cookies with children? That’s beyond ridiculous. Not a single apology, not even a “sorry for the inconvenience.”
This location clearly needs training, from customer service basics to managing the simplest of situations with courtesy and professionalism. Just look at the reviews—three stars in such a short time since opening. It’s obvious something is wrong here.
poop soup
If there was an option to choose one star, i would. This is by far the worst panda express ive ever been to in my life; both service wise, and food wise. The employees are so disrespectful and dismissive, but i can see why with the type of manager leading them. She was completely unprofessional every single time I’ve visited. She speaks so loud and as if she’s berating me or something. I asked her for a cup of water after ordering 5 plates of food, and she comes up to me yelling to throw it away as im filling it up. Despite this, i gave them another chance, and ordered again a couple weeks later. I placed my order online, and when i went to pick it up, it wasnt there. I told her about it and she started yelling at me telling me that I’d already picked it up earllier and that i was lying, even though I had just pulled up from a completely different city. When I called later on to ask for help, she yelled at me over the phone and hung up immediately. To add on, the food isnt even good, and is usually cold, and looks like its all scraps and not even actual food. And to bring up hygiene, I caught one of the cooks smoking outside when waiting for my order once, and then he came inside and didnt wash his hands, and immediately got back to touching all the food and cooking. This is the worst panda express ever, and I do not recommend visiting this location. I dont know whats up with the power-tripping manager, because she definitely has a lot of audacity to get disrespectful with customers when shes living off the money they pay with. Place definitely needs to be looked into immediately cause I cannot believe it is still even open. Absolutely ridiculous girl bye.
… more