A Woods
I ordered a Panda bowl of Black Pepper Surloin Steak and chow Mein and got some kind of honey chicken thing. The dishes don’t even remotely look the same. Panda Express, you guys gotta do better.
… moreApril M.
Pictured is the fried rice, beef & broccoli, honey walnut shrimp, and teriyaki chicken. It was fresh and amazing! Chicken moist and flavorful. Broccoli cooked perfectly at which it still had crunch. Beef was tender. The shrimp is not over cooked and nice sized. The honey glaze compliments it perfectly with the candied walnuts. The rice is simply delicious! The reason for the four stars is because I always feel rushed. The young lady that fixes the food seems to give a death stare like she is forcing you with her eyes to order hurriedly. People eat with their eyes and if they’re not given a few seconds to at least try new items instead of picking the same stuff to stay safe, then we wouldn’t feel so rushed. I will still eat here though because I love their food just not the customer service.
… moreMichelle
Always good food. There are 2 ladies that work there that are always so nice.
… moreEric Brown Real Estate Agent
We have been coming to this location nearly every Sunday for a very long time. Recently the customer service has gotten bad. We have felt like we are an imposition to the employees, there is NEVER smiles, never a welcoming feeling to be had. It’s like “what do you want, hurry up so I can write it on the box, get you to the cashier and outta my face”. Once you get to the cashier it’s like pulling teeth to get condiments and napkins. This last Sunday we went and there was a new person taking orders, standing by himself. He rushed us, didn’t listen at all. When I said to Nicole (as she stated what we supposedly ordered)(it was wrong) “He isn’t listening” (all I said) “she said you don’t need to be rude” and a verbal exchange started. She did say he was new but if so, she or someone, should have been there shadowing him OR providing BASIC training BEFORE putting him on the line in front of customers. He clearly had no idea what a plate was versus a bowl, no idea what it meant when a customer says 1/2 and 1/2 on sides on a plate and that a plate has at least two entrees and sometimes three. I did call corporate and filed a complaint. There is definitely a company culture problem there, they are NOT customer focused or customer service inclined. We will NOT be returning to this location again.
… morePanda J
O stars if I could give one the girl working on this day at 7:22 pm was so rude with us that we decided to cancel our order. She said they are about to close so we shouldn’t worry about how long it takes to make more chicken and then she walked away from us! For not one single reason just walked away. MY husband loves panda but we will never use this establishment again.
… moreChucky Skoden
Everything was phenomenal the food the service amd the manager her name is Edith she was so welcoming I’ve never gotten such warmth from any fast food establishment EVER!!!!!!!!!!!! definitely coming back!!!!!!!!!
… moreSeanbon93
Got a plate with a single entree. They didn’t give me enough meat. So then i asked for double meat and they gave me even less meat the second time. Charged me extra for a regular serving.
… moreFloyd Twyman
Motor coach operator stopping through Lincoln Ne. Was really looking forward to teriyaki chicken order from Panda Express (used Uber). Ordered large and received a small. Called store and thought they would just refund(usual response). They sent an employee to me with large order and keep small. That was awesome. Great attitude from whom ever took the call. Very nice lady dropped off order(Even called to make sure she had the right address). OUTSTANDING CUSTOMER SERVICE FROM PANDA EXPRESS. I have traveled around the country a lot and this is the first time any store went out of their way. 10 thumbs up
… moreAishwarya Ahmed
Had Kung Pao Chicken with fried rice. Price was fine with the quantity. Also tasted pretty good.
… moreJenny Chiu
Panda Express serves Americanized oriental food that I, as someone of Asian heritage, really enjoy
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