Hours
| Friday | 11 AM–9:30 PM |
| Saturday | 11 AM–9:30 PM |
| Sunday | 11 AM–9 PM |
| Monday | 11 AM–9 PM |
| Tuesday | 11 AM–9 PM |
| Wednesday | 11 AM–9 PM |
| Thursday | 11 AM–9 PM |
Address and Contact Information
Address: 721 W 2nd St A, San Bernardino, CA 92410
Phone: (909) 383-1533
Website: http://osakahousesb.com/
Menu Photos
Order and Reservations
Order: Order online
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Reviews
It does get a little noisy because of the open layout (there was a large party seated behind me, plus a few smaller parties), but I was relieved they weren’t trying to play tv audio on top of the music.
Definitely plan to come back with friends!
My partners food experience “I really wanted to enjoy this place, but my experience was pretty disappointing. While eating my ramen, I found what looked very clearly like a long piece of hair tangled in noodles and pork. When I brought it up to the staff, they told me it was “seaweed,” but it didn’t look or feel anything like seaweed — it looked like hair or some kind of string but most definitely hair from when I picked at it .
Instead of taking the issue seriously, they brushed it off, which made the situation feel even worse. Finding something like that in your food is already gross, but being dismissed on top of it is really frustrating. They even said they’d take it out and bring me the bowl back which is INSANE.
I won’t be coming back, and I hope they improve their food handling and customer service.”
While I wanted to enjoy the meal with them it turned into an embarrassing moment, apart from that the quick loss of appetite. It’s a shame this was our first time here and it turned into this. Be mindful with each bite and hopefully this doesn’t happen to anyone in the future.
Reply/Update:
Thanks for responding. I want to clarify a few things, because the experience was more upsetting than your reply suggests.
First, we never claimed that you removed something from the bowl and served it back. What actually happened was that the waiter mentioned the option of taking the object out and returning the bowl — according to my partner, who was the one speaking with them. We declined that because it didn’t feel safe or appropriate. You did not give the bowl back to us, but that option was offered.
Second, the way the situation unfolded was honestly embarrassing. When we brought the bowl up, instead of receiving reassurance or a clear explanation, we were quickly told it was “seaweed,” even though seaweed isn’t part of the miso ramen ingredients. The object wasn’t shown to us again, nor were we told how it was determined that it wasn’t hair. There was no real explanation, and no steps taken to reassure us.
My partner’s face literally felt hot from embarrassment sitting there — it felt like we were being treated as if we were overreacting or being dramatic, rather than customers with a legitimate food concern. The lack of transparency and reassurance made the entire situation uncomfortable and discouraging.
We also lost our appetite completely after that. It’s hard to keep eating when you don’t know what was actually in your food, and when your concern isn’t taken seriously.
Lastly, we were not offered a full refund or replacement — just the option to remove that one bowl from the tab. The issue wasn’t the refund itself. It was the dismissive way the concern was handled and the lack of clarity about what we actually found.
The item we found simply does not resemble ramen seaweed, and anyone looking at the photo can see that. We just wanted the issue acknowledged properly and handled with more care so we didn’t feel embarrassed or dismissed in the moment.
This was our first time coming here and our LAST!! I was eating my ramen bowl and saw BLACK hair in the bowl, I DONT HAVE BLACK HAIR. The ramen bowl I got is supposed to not include seaweed. And the lady there told me it was seaweed and try to give me the same bowl and quote on quote “we took out the seaweed for you and we can give you back your bowl or refund”. Like keep in mind why would they take out the seaweed? Or give the option for refund if it was only seaweed?
These people are disgusting. Don’t give your money to these people they treat you like pigs and throw you back trash/slop to save more in their pockets. They don’t wear hairnets neither which is already a red flag. And take out hair from bowls and will try to serve it back to you ⚠️!!