A full menu of pizzas, pastas & Italian classics, plus a full bar, in a family-friendly setting.
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Original Napoli Beechnut – Houston, TX – 5266 Beechnut St – Hours …
Beechnut’s Menu – Original Napoli Restaurant
Original Napoli
Reviews
We were able to bring our own wine and there was no corking fee.
My only issue is that our server kept spilling items. She was sweet of course, but she kept spilling the dipping oil & a few of our drinks. Other than that, enjoyable time.
Also, the tiramisu is amazing ☺️.
It took over an hour before anyone even contacted me to say the order would be late. When the food finally arrived, it looked as though it had been partially eaten. Portions were noticeably short, and the presentation was unacceptable.
When I called to address it, the man who said he was the owner offered excuse after excuse rather than taking accountability. I was not offered a refund or a remake, even though I was willing to come pick up a fresh order myself to resolve the issue.
This used to be one of our go-to spots, which makes this even more disappointing. I’m not sure what has changed with management, but based on this experience, I won’t be returning as long as things remain the same.
When the food was delivered, one of the dishes appeared contaminated with what looked like rodent droppings. We immediately brought this to the owner’s attention, but no meaningful solution or resolution was offered. Additionally, the owner, known as “papa Zack” who delivered the order was visibly impaired at the time of drop-off, and flirting with the females which added to our concern.
When we later attempted to calmly address the situation, the owner came into our place of business and created a loud scene in our lobby in front of customers, which was extremely unprofessional.
We hope this behavior is not representative of the company as a whole and that other customers have better experiences. However, based on our experience, we cannot recommend ordering from here.
I love the food. I got fettuccine Alfredo was the best ever.
The lady answering the phone can’t understand anything that I am saying when I provide my phone number and address and I have to repeat it three times. This is after having placed many orders there and my phone number and address is already in their system.
The delivery time is typically an hour from when we place the order. I’m done with the poor service and long wait time for delivery and will just order from Dominos. I hope the owner sees this and realizes they are going to start losing business because they can’t treat their customers well.