
Informal outpost offering a variety of Mexican and Latin dishes in a strip-mall setting.
Address and Contact Information
Address: 2642 N Orange Blossom Trail, Kissimmee, FL 34744
Phone: (407) 935-9192
Website: http://www.ohquebuenousa.com/
Menu Photos
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Reviews
We were impressed when the food came out. Great portion sizes for the price of the meal… and service was amazing. Our server was very attentive and food came out quickly.
The reason I didn’t give more stars was because when we received the bill there was an 18% service charge. And when we asked what that was for, we were told because we had a party of more than 4 people. I have never heard of that for less than a party of 6 or more. I understand small businesses are struggling but communicating about extra fees would be helpful.
I am writing this review to express my disappointment with the experience my party and I had at your restaurant today.
We were a party of five, and it took over one hour for our food to arrive. When it finally did, the order was incomplete, and one of the steaks was extremely dry and poorly prepared. Because the quality was unacceptable, I asked the server if the steak could be replaced or, preferably, canceled altogether.
Unfortunately, no member of the staff or management came to apologize or attempt to improve the situation. When I requested the bill, I noticed that my order was never taken out my bill just a 50% discount on that item and the gratuity had already been automatically added, despite the poor service and overall experience.
This was extremely disappointing, especially given the amount of time we waited and the lack of accountability shown by the staff. A simple apology or effort to address the issue would have made a significant difference, but none was offered.
Never go back.