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For guests looking for the simple things in life, we’re showing our guests the quality time together that only O’Charley’s offers and the big, homestyle meals that make the moment too. From comfort food cravings to rich desserts to cocktails guests love most. From special celebrations to celebrating a chance to come together. We’ll encourage our guests to indulge in something sweet, and then indulge in a moment shared together – with us, at home, or with friends and family. When it’s O’Charley’s, you’ll know that every meal is made for the moment.
Relaxed chain restaurant cooking American comfort staples, with take-out options & a full bar.
Address and Contact Information
Address: 3050 S Mall Rd, Knoxville, TN 37917
Phone: (865) 524-9114
Website: https://www.ocharleys.com/
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O’Charley’s Restaurant + Bar | Knoxville TN – Facebook
O’Charley’s Restaurant + Bar, Knoxville. 658 likes · 11508 were here. Join us for brunch, lunch or dinner. Kick things off with our signature appetizers…
O’Charley’s – Updated 2026, American Restaurant in Knoxville, TN
O’Charley’s in Knoxville is a restaurant and bar that specializes in serving Southern style comfort food in generous portions for a reasonable price.
Reviews
Harvey Long
Hadn’t been here for a while but was very satisfied food was Great!! Salisbury steak was delicious and the grilled chicken tenders were awesome drinks were good service was great. Glad we gave them another go
… moreC K
This was the worst restaurant experience I’ve had in awhile. Awful service, waitresses are either too short-staffed or just aren’t paying attention. We started at the bar seating and moved to another section after our waitress got every single drink for our table wrong and she seemed understaffed so we figured it wouldn’t get any better. Ordered food and after waiting the steak I got was so rubbery, it was like it wasn’t even real. Ordered medium well and it was absolutely rare. They put it back on and it came back slightly better but the texture was so awful I didn’t eat it anyway. Waitress never asked if it was any better after it came back, saw I hadn’t eaten any of it and never offered to comp or bring anything different. Ordered smashed potatoes as a side, was brought mashed sweet potatoes. ♀️ Didn’t even mention it and ate them with the bread on the table. Won’t be back.
… moreLa Verne Jordan
The food was good and reasonable. The loaded potato soup was delicious. The service a bit slow, but friendly and helpful. Overall good experience.
… moreSuzanne Bliss
Sun Apr 13, 2025
Over a 40 minute wait both to have our orders taken and to be served. We were dining in.If I could I would have given a 0 star but in this case I can only give a 1 star.
My husband ordered a cheese burger with baked potato with cheese and sour cream and a clam chowder soup with unsweet tea and I ordered only a Chicken Pecan salad with sweet and lemon. When she came to take our orders, 10 minutes after we arrived she asked if we wanted bread while waiting and we said yes because I was hungry.
And we waited and waited and waited for our food. The waitress kept telling us every time she came to refill our drinks that it would be ready in 2 minutes. I don’t remember how many times she came to refill our glasses but it was at least 5 times if not more because there was more ice than liquid. She also brought another bread basket when I asked her if it was going to take long. And said they were redoing the chicken because it was hard. Before she came I was even contemplating asking for the manager.
Finally our food came. My husband started eating his soup and found it slightly warm as if it had cooled down. I looked at my salad and it did not look right. I had bacon bits and egg whites. There were no pecan nor cranberries. I saw her and waved her down. She asked if I wanted to see the manager and I said yes. In the meantime she asked if I wanted a dessert, on the house and I said yes, a brownie to go. She took the salad back into the kitchen and came back to our table and told me that the manager was making the salad herself. She couldn’t come see us first?
Only later did the manager come with the salad after the waitress came back again to refill our drinks. I said to the manager that we were both unsatisfied with the service. She took my husband’s soup to the kitchen and added a cup of soup to the old bowl and did not give a new bowl of soup *(I only found this out later when I asked him how he found out that the manager only added a cup of soup-she told him). I was shocked that she did that and said that to him. She is the manager of the restaurant and that was unprofessional.
As I had literally lost my appetite I asked the waitress for a to go box and brought it home to eat tomorrow. She gave us the bill (the manager did remove the salad but that was it). I asked for my brownie and she said she would ask the manager. She came back only to get payment and completely forgot the brownie. We payed and left and we will never be coming back again. Disgusting service. How many times can a person say the food will be ready in 2 minutes when it’s not? And when you want to speak to the manager but she cannot come because she is making your food but comes only AFTER it is made? And does nothing else (oh but she did compt the salad, gotta give her credit for that).
I wonder, do they ever get undercover food reporters and give them bad reviews? This is a restaurant, a publuc place of business. Is this how they treat their customers? There was a full staff in the kitchen, enough waiters and the place was not busy. I took picturesband a video. There was no toilet paper in the handicapped stall either.
Oh btw, there was another couple with a child there. They arrived at 7:15 and when we left 7:38 they had not.been served yet. I wonder how long they had to wait before being served?
… moreOver a 40 minute wait both to have our orders taken and to be served. We were dining in.If I could I would have given a 0 star but in this case I can only give a 1 star.
My husband ordered a cheese burger with baked potato with cheese and sour cream and a clam chowder soup with unsweet tea and I ordered only a Chicken Pecan salad with sweet and lemon. When she came to take our orders, 10 minutes after we arrived she asked if we wanted bread while waiting and we said yes because I was hungry.
And we waited and waited and waited for our food. The waitress kept telling us every time she came to refill our drinks that it would be ready in 2 minutes. I don’t remember how many times she came to refill our glasses but it was at least 5 times if not more because there was more ice than liquid. She also brought another bread basket when I asked her if it was going to take long. And said they were redoing the chicken because it was hard. Before she came I was even contemplating asking for the manager.
Finally our food came. My husband started eating his soup and found it slightly warm as if it had cooled down. I looked at my salad and it did not look right. I had bacon bits and egg whites. There were no pecan nor cranberries. I saw her and waved her down. She asked if I wanted to see the manager and I said yes. In the meantime she asked if I wanted a dessert, on the house and I said yes, a brownie to go. She took the salad back into the kitchen and came back to our table and told me that the manager was making the salad herself. She couldn’t come see us first?
Only later did the manager come with the salad after the waitress came back again to refill our drinks. I said to the manager that we were both unsatisfied with the service. She took my husband’s soup to the kitchen and added a cup of soup to the old bowl and did not give a new bowl of soup *(I only found this out later when I asked him how he found out that the manager only added a cup of soup-she told him). I was shocked that she did that and said that to him. She is the manager of the restaurant and that was unprofessional.
As I had literally lost my appetite I asked the waitress for a to go box and brought it home to eat tomorrow. She gave us the bill (the manager did remove the salad but that was it). I asked for my brownie and she said she would ask the manager. She came back only to get payment and completely forgot the brownie. We payed and left and we will never be coming back again. Disgusting service. How many times can a person say the food will be ready in 2 minutes when it’s not? And when you want to speak to the manager but she cannot come because she is making your food but comes only AFTER it is made? And does nothing else (oh but she did compt the salad, gotta give her credit for that).
I wonder, do they ever get undercover food reporters and give them bad reviews? This is a restaurant, a publuc place of business. Is this how they treat their customers? There was a full staff in the kitchen, enough waiters and the place was not busy. I took picturesband a video. There was no toilet paper in the handicapped stall either.
Oh btw, there was another couple with a child there. They arrived at 7:15 and when we left 7:38 they had not.been served yet. I wonder how long they had to wait before being served?
J V
Update*
Average place..a bit understaffed. Happy hour is a good bargain for food and drinks,.but they cut the happy hour back recently to stop at 5pm.
Update***
Came by tonight..the poor bartender is serving the whole restaurant by herself without a barback. .112 guests in the restaurant and 29 sitting in the bar. She’s serving everyone by herself, running tables in the bar area and cleaning glasses. Even runing to the kitchen to serve food in the bar. All with a good attitude.
That’s too much for one person. The slow service is expected when you put that much on one person.
… moreAverage place..a bit understaffed. Happy hour is a good bargain for food and drinks,.but they cut the happy hour back recently to stop at 5pm.
Update***
Came by tonight..the poor bartender is serving the whole restaurant by herself without a barback. .112 guests in the restaurant and 29 sitting in the bar. She’s serving everyone by herself, running tables in the bar area and cleaning glasses. Even runing to the kitchen to serve food in the bar. All with a good attitude.
That’s too much for one person. The slow service is expected when you put that much on one person.
David
THIS IS NOT A PLACE YOU WANT TO VISIT WITH YOUR FAMILY! The other day Me my wife and my son stopped by to eat dinner and visit with a friend that is an employee their. The food was ok however the police had come and someone setting at the bar was escorted out of the building. This place has become nothing but a drug hang out for employees and some of the patrons right under the nose of the management. Upon leaving my friend walked out to our vehicle with us and we observed an employee walk up to a car in the parking lot and exchange something with the person in the car I was told that later that evening that someone had overdosed in the restroom. I have been coming here for over 20 years and can remember when O’Charley’s was a nice restaurant with great food and a safe family atmosphere not anymore.
… moreJason Burke
Went here for lunch today there was no wait service was really good and the food was delicious
… moreKevin Payton
Our server, Brandy, was excellent! She was friendly and attentive. On a scale of 1 to 10, the food was an 11!! We tried the Bavarian Pretzel with the queso. It was so, so good. We also had the classic cheeseburger. Wow!! It was great! It had the grilled taste…basically because they cooked it on their grill :). The manager was nice as well. You won’t regret coming here.
… moreMarissa Kirkpatrick
Went in for an anniversary lunch and Brandy the Bartender made our day. Thank you so much. It was just what we needed. She made the best Old Fashioned I’ve had in a while. We shared a Bacon Cheeseburger and the Fried Chicken sandwich. Good times. Thank you, Brandy.
… moreStephanie Carter
Worst o’charleys experience as far as food goes . Cold potato soup, greased down cheese wedges, burnt Salisbury steak and who knows what kind of meat was on the garlic steak pasta , it was horrible . Service good but it did take a while for our order to be taken.
… more