Our café boasts a chic and stylish décor that is perfect for snapping the perfect Instagram shot. With comfortable seating, beautiful lighting, and a relaxed atmosphere, you’ll feel right at home as you sip on your favorite drink and savor the flavors of our delectable treats. Our bubble milk tea is a crowd favorite, made with premium tea leaves and fresh milk, and topped with chewy tapioca pearls that add a delightful texture to each sip. For those looking for something lighter, our fruit tea is a perfect choice, featuring a range of fresh fruits. For those who are looking for a quick bite, we offer a variety of small bites that are perfect for snacking on. From savory snacks like sesame balls and Gyoza to sweet treats.
Address and Contact Information
Address: 211 Main St, Northampton, MA 01060
Phone: (413) 341-3082
Website: http://www.niceteama.com/
Menu Photos
Order and Reservations
Reservations: mealkeyway.com
Order: Order online
Photo Gallery
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Reviews
Nice Tea Northampton May 17, 2025
I love these types of places.
Bright inside, roomy, quiet.
Boba has taken the world by storm.
My daughter and I went there after a full day walking around Northampton.
We both ordered drinks.
It was steep but it was a blast.
We got some good pictures.
I wasn’t sure how to order.
People knew how to order.
The people were nice and conscientious.
You’ll know the place from the outside.
There is a massive Boba Tea sculpture outside.
Hard to miss.
I do miss the drinks.
I got a coffee based Boba Drink.
The drinks and food are pretty good, however I don’t feel safe however to sit down and enjoy my beverage inside. Last time I was there I noticed a large group of (possibly ) homeless people doing drugs in the back seating area. I watched this happen multiple times over a 2 hour span and an employee kept walking by and did nothing about it. I had to bring my stuff with me to the bathroom because I was afraid it would get stolen.
The coffee was okay. As much as you can expect coffee from a tea shop to be good. The main problem was the coffee jelly which was extremely hard and tasted like it had just been defrosted. It was unpleasant to taste.
On to the place itself, no one was in there and multiple chairs were ripped. Overall, I should have believed the bad reviews. I’m personally never going back there. The tea is slightly cheaper (6 bucks instead of 8) for a reason. It’s worth paying more at a different place to actually enjoy and finish my drink.
As an added bonus, they have free water, plentiful tables (and really comfy couches!), outlets next to tables, board games, free wifi, and stays open decently late. Personally I think the owner or whoever was in charge of the design of the place put a lot of thought into this place for the comfort and convenience of customers and it really shows. Really hope this place does well, definitely going to be coming back often!
The atmosphere and setup of the place are nice—definitely a spot where you’d want to sit down and relax for a while. However, the customer service fell short. There was no greeting upon arrival, and it felt impersonal having to place my order on a screen while a staff member stood idly behind the counter.
Additionally, the staff member seemed unaware of the orders in front of her—I had to clarify if an item was part of my order, and she didn’t seem to know (it was not busy during my visit). Another customer left upset and without their order due to the lack of communication. Even more disappointing, after the customer left, the staff member shouted to her coworker about what had just transpired—and laughed! Not professional at all.
Lastly, the employee had their midriff exposed while working—not necessarily a deal breaker but just adds to lack of professionalism.
Overall, nice setting, but the service clearly needs improvement.