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Address and Contact Information
Address: 2901 Grand Central Ave, Vienna, WV 26105
Phone: (304) 422-1111
Website: http://www.napolis.com/
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Reviews
Robin Emrick
So it was my first time ordering online. My sister loves their sausage and onion combo pizza. I pull up to the drive thru gave my name and the guy working the window said ” this was a timed order for 2pm and I said ” yeah” and he said it is only 1pm. I was off an hour but he graciously said ” no problem I can make it for you right now no problem”. I consider that Great customer service! So a shout out to WILL….thank you very much. That is rare now days. This was at the Vienna location. Thanks again Will
… moreTracy Creeger
Literally hit or miss with this place. Tonight onion rings are burnt. Bread often soggy on Baby Nap. Pizza or spaghetti is a 50/50 bet. Salads always bad! I think Napolis lost a good customer tonight. Tired of not being able to chew the burnt onion rings. Aftervlierslly 55 years Im done.
… moreBecca Burke
Very yummy quality pizza. First time ordering from them and i was a little disappointed in the size of a large(compares to a dominoes medium) but definitely not unhappy with the taste. Macncheese bites were very good as well. Delivered fast and hot too.
… moreGabriel
The food was delicious. I split a steak and cheese with my dad as we went in. It was late at night, so there was only one cook left, but he was super kind and genuine and made us feel welcome as he made us our food. It was truly, a beautiful experience, delicious magnificent would definitely go again
… moreShawn Estep
Great pizza. Outstanding customer service. Yes yes. Good pizza yes. Good sub sammich yes. Yes. Yes
… moreriley barnhart
The best pizza. Fresh always hot. Deliverers fast nice people.
… morekathy snow
Pizza sub and meatball hero sandwich. Generous toppings making for delicious and hearty sandwiches! Staff were friendly and efficient. There was a little wait time resulting from being short staffed, but the 2 staff people that we saw were both pleasant and obviously customer oriented, hard workers. Excellent staff! We will return for the delicious food and good service. You both did a great job!
… moreHeather Stimmel
Ordered last night around 8:25p.m. Waited for two + hours, and no order! Called the restaurant & spoke to a customer service employee (you can’t call the store itself- you have to call a centralized call center) & she advised my order was out for delivery. So, I continued to wait… then, at 10:45, a friend told me the store closes at 11p.m. So I called again. I called three times until 11p.m., but no answer! I never received my order. I called them today & asked to speak to a supervisor, and the woman who answered said she was the supervisor. I told her what happened last night & she asked if I wanted them to send the order tonight. I asked if there would be a charge and she asked if the order from last night had been paid for. I said, no it had not… since it was never delivered. She said, she would send it out “this time.” I did receive the order, complete & accurate, and free of charge. I have had instances with those in positions of authority with Napoli’s before (them messing up the orders and refusing to make things right), so the hassle is definitely not worth the food or the prices. Unfortunately, quality customer service does not seem to be a priority with this restaurant, or its staff. Tonight will be my last order from Napoli’s.
… moreMJ Francis
Each Napolis pizza is owned by the same people and the food is therefore the same. But I’ve noticed that it’s actually a bit different at each location. Call it a chef’s choice. All in all it’s a decent restaurant with a great selection on the menu. The service is different from store to store but that is to be expected. The location in Vienna is convenient but with limited parking. I found this store to be very nice and the staff friendly. Always asking would you like or can I get you, we have a special, etc. The location in Belpre is of course a real dine in restaurant so no need to compare the two or any other. I have not ordered for delivery because I’m located within 1-2 miles so I always do takeout. It’s very fast and fresh and honestly have never had anything wrong with my order. It’s par for the course and would recommend it to anyone who enjoys Napolis pizzas and subs. If you’re courteous and respectful and realize how hard these guys work you get the same back. I’ve never had a problem. Why 4 stars, its not the best in town. That said its still offers a wide variety of delicious food and at competitive price. Thanks for all your years of service Napolis I will continue to spend my money there.
… moreY YIII
Former Baker / Pizza Dough maker.
Napoli’s and McHappy’s products are made with strict quality standards, fresh daily and some are flash frozen right out of the oven to ensure quality. Most other products are refrigerated. With multiple locations, similar to most food places the products are made in one or two facilities, flash frozen or refrigerated immediately to preserve quality. The pizza crust are bake daily, allowed to cool, bagged in certain quantities per size and refrigerated, so when ordering breads or a pizza crust they are premade ( not frozen ), then toppings are added and sent thru an oven. Most deserts ( cookies, pies, cakes, pastries, etc….. are baked flash frozen from the oven to preserve quality, Then delivered to stores. Doughnuts are baked or fried fresh daily normally never frozen. Sometimes only short periods in refrigeration.
… moreNapoli’s and McHappy’s products are made with strict quality standards, fresh daily and some are flash frozen right out of the oven to ensure quality. Most other products are refrigerated. With multiple locations, similar to most food places the products are made in one or two facilities, flash frozen or refrigerated immediately to preserve quality. The pizza crust are bake daily, allowed to cool, bagged in certain quantities per size and refrigerated, so when ordering breads or a pizza crust they are premade ( not frozen ), then toppings are added and sent thru an oven. Most deserts ( cookies, pies, cakes, pastries, etc….. are baked flash frozen from the oven to preserve quality, Then delivered to stores. Doughnuts are baked or fried fresh daily normally never frozen. Sometimes only short periods in refrigeration.